Key takeaways
- There is no universal “good” employee turnover rate. Compare your rate with your own historical data and relevant industry, role, and regional benchmarks.
- Break turnover down by factors such as tenure, department, manager, role, and reason for departure before choosing a retention strategy.
- Common ways to reduce preventable turnover include improving onboarding, strengthening management, reviewing compensation and benefits, offering flexibility, investing in workplace culture, and creating clearer development opportunities.
- Track voluntary turnover, regrettable turnover, new-hire turnover, and exit reasons to see whether your retention efforts are actually working.
- September 1, 2026: Hanna Sillo refreshed the article with updated 2026 data, clearer guidance for diagnosing and reducing turnover, and new sections on why employees leave and how to measure retention efforts. The update also improved the article’s structure and practical recommendations.
- Nov. 20, 2025: Hanna Sillo improved the article’s structure for clarity and easier reading, added new statistics, expanded examples across all strategies, included an additional callout on pay and benefits trends, and added a new FAQ item.
- Nov. 3, 2023: Jessica Dennis updated the layout to current standards, added relevant links and a retention rate calculator, and revised the copy for freshness.
What does turnover look like across industries?
As per the Bureau of Labor Statistics (BLS), U.S. turnover averaged 3.4% in June 2026, with 5.35 million employees separating from their jobs. Rates ranged from 1.9% in finance and insurance and private education to 6.1% in arts, entertainment, and recreation, with leisure and hospitality close behind at 5.8%.
How to reduce employee turnover
To reduce employee turnover, first identify where and why employees are leaving, then match the problem to the right retention strategy. For example, high new-hire turnover may point to recruiting or onboarding issues, while departures among experienced employees may signal problems with pay, management, workload, or career growth.
The most effective retention efforts usually focus on a few core areas:
- Improving onboarding and early manager support.
- Addressing pay and benefits that are no longer competitive.
- Training managers and improving day-to-day employee support.
- Offering flexible work arrangements where possible.
- Strengthening workplace culture and employee connection.
- Creating clearer opportunities for development and advancement.
Rather than trying every tactic at once, use turnover data, exit interviews, employee feedback, and workforce analytics to identify the most likely cause and prioritize the changes that address it directly.
Why do employees leave?
Employees leave for different reasons, and high turnover rarely has a single cause. The common reasons employees leave include:
- Uncompetitive pay or benefits
- Poor management
- Limited career growth
- Heavy workloads and burnout
- Weak onboarding
- Job expectation mismatches
- Inflexible work arrangements
- Workplace culture problems
- Better opportunities elsewhere
The most useful clue is often where turnover is concentrated. If new hires are leaving within their first 90 days, review recruiting expectations, onboarding, and early manager support. If departures are concentrated within one team, compare that group’s workload, engagement, manager feedback, and turnover with the rest of the organization. If high-performing or long-tenured employees are leaving, look more closely at compensation, advancement opportunities, recognition, and workload.
HR should also separate preventable turnover from departures the company has limited control over. Poor management, unclear career paths, or uncompetitive pay may be fixable. Retirement, relocation, or a major career change may not be. Treating every departure as the same problem can lead to broad retention programs that miss the actual cause.
Use exit interviews, employee surveys, workforce analytics, and turnover data together to confirm the pattern before deciding what to change. For example, repeated comments about compensation may warrant a market-pay review, while complaints about limited advancement could point to career paths, internal mobility, or manager development.
The more specific the diagnosis, the easier it is to choose a targeted retention strategy and measure whether it works.
6 strategies to reduce employee turnover
Reducing employee turnover starts with understanding who is leaving, where turnover is concentrated, and why employees are choosing to go. Once you identify the pattern, you can focus your retention efforts on the areas most likely to make a difference, such as onboarding, management, compensation, flexibility, workplace culture, or career development.
Employers can reduce employee turnover through several retention strategies that help optimize the employee life cycle:
1. Conduct exit interviews
Exit interviews can help reduce employee turnover by showing HR why employees are leaving and which problems may be preventable. The value comes from identifying patterns across multiple departures, not reacting to a single employee’s feedback.
Recent data gives HR a useful benchmark. Work Institute’s Q1 2026 workforce trends report analyzed 2,888 exit interviews and found that career-related reasons accounted for the largest share of departures at 17.4%, followed by health and family reasons at 13.0%, retirement at 11.9%, and work-life balance at 11.8%. Management-related turnover accounted for 8.8%, while total rewards represented 8.1%.
Use a consistent set of exit interview questions so you can compare responses across employees, teams, managers, and locations. Look for recurring themes such as:
- Excessive workloads or poor work-life balance
- Uncompetitive pay or benefits
- Poor or inconsistent management
- Unclear role expectations
- Limited career growth
- Culture or engagement issues
Exit interviews become more useful when you compare the feedback with workforce analytics. For example, if departing employees repeatedly cite workload and turnover is concentrated in one department, HR has a stronger reason to review staffing levels, manager practices, scheduling, or job design.
Use those patterns to decide what to change. Career-related departures may point to internal mobility or development gaps, repeated management complaints may call for manager training, and compensation concerns may warrant a market-pay review.
2. Optimize employee onboarding
Early turnover can signal problems with the onboarding process, especially when new hires leave before they have had time to settle into the role. A strong onboarding program should extend beyond the first week and give employees clear expectations, the right tools, regular manager support, and opportunities to build connections.
Use onboarding and workforce data to identify where new hires are getting stuck. Useful signals include:
- Help desk or HRIS data showing delayed system access, equipment, or incomplete onboarding tasks
- Exit interview feedback about unclear expectations, insufficient training, or lack of manager support
- Engagement data showing low connection or belonging among newer employees
- Time-to-productivity data showing slow ramp-up
- New-hire turnover rates by manager, department, role, or location
Then address the specific problem. If new employees struggle to connect with the company culture, add regular manager check-ins, peer introductions, mentoring, or an onboarding buddy. If employees consistently wait for equipment, system access, or paperwork, review the HR software workflows and ownership behind provisioning and onboarding tasks.
Manager involvement deserves particular attention. Research found that new hires with active managers reported 3.5 times higher onboarding satisfaction, reinforcing the value of regular manager contact rather than leaving onboarding entirely to HR.
Measure the impact by tracking 30-, 60-, and 90-day turnover, onboarding completion, time to productivity, new-hire engagement, and early exit reasons. If turnover remains concentrated among recent hires, revisit recruiting expectations, role clarity, training, and manager support before assuming the issue is broader company culture.
3. Invest in company culture
A strong workplace culture can reduce employee turnover by improving employees’ sense of trust, belonging, recognition, and support. If turnover is concentrated in a specific team, manager group, or employee population, HR should identify the cultural factors behind that pattern before choosing a retention initiative.
Use exit interviews, employee engagement surveys, turnover data, and manager feedback to look for recurring issues such as poor communication, lack of recognition, weak manager support, exclusion, or limited psychological safety.
Depending on the problem, HR can strengthen workplace culture by:
- Supporting employee-led employee resource groups (ERGs).
- Offering diversity and inclusion training on topics such as unconscious bias, workplace harassment, and allyship.
- Creating mentorship or peer-support programs.
- Giving employees consistent opportunities for recognition.
- Establishing regular feedback channels and acting on recurring concerns.
- Creating opportunities for employees to build relationships through volunteer events, team activities, or shared-interest groups.
Gallup’s 2026 State of the Global Workplace report found that global employee engagement fell to 20% in 2025, its lowest level since 2020. Engagement was higher in the United States and Canada at 31%, but the broader decline reinforces the need for HR teams to track engagement alongside turnover, exit feedback, and manager-level retention trends.
Employee engagement software can help HR collect feedback, track engagement trends, and identify signs that employees are unhappy. Recognition platforms such as Motivosity can also help formalize peer and manager recognition.
When measuring the impact of culture initiatives, track employee engagement, voluntary turnover, regrettable turnover, and exit interview themes over time. If one team continues to lose employees at a higher rate than the rest of the organization, review that team’s management practices, workload, recognition, and employee feedback before expanding companywide programs.
Learn more about employee recognition with Motivosity:
4. Offer flexible work arrangements
Flexible work arrangements can support employee retention by giving employees more control over where, when, or how they work. For HR teams, flexibility can include remote or hybrid work for office-based employees as well as schedule flexibility, shift swaps, compressed workweeks, and job sharing for employees whose roles must remain on-site.
Recent data shows flexibility still matters. HRCI data from August 2026 shows 54% of HR professionals said workplace flexibility increases retention, while 79% said it creates a more flexible workplace and 69% said it supports better work-life balance.
Depending on the role and business needs, flexible work options can include:
- Remote work for roles that can be performed off-site.
- Hybrid schedules that combine remote and in-person work.
- Flexible start and finish times.
- Compressed workweeks, such as four 10-hour days or 9/80 schedules.
- Core-hours models that require employees to be available during specific periods while allowing flexibility outside them.
- Job-sharing arrangements.
- Flexible or self-service shift swaps for frontline and hourly employees.
- Limited work-from-anywhere periods.
Avoid assuming that remote work alone will solve a retention problem. A February 2026 Management Science study of nearly 165,000 employees found that workplace factors such as compensation, occupation, feeling appreciated, and other job characteristics had a stronger relationship with satisfaction and retention than remote-work frequency alone.
Instead, look at what employees actually need. If exit interviews or engagement surveys repeatedly mention scheduling, commuting, caregiving responsibilities, or return-to-office requirements, compare turnover among employees with different work arrangements. Then focus on results and test the flexibility options that address the underlying issue without creating problems for coverage, collaboration, or customer service.
5. Develop a (better) benefits and compensation strategy
Competitive pay and benefits can reduce employee turnover by giving employees fewer financial reasons to look elsewhere. HR should regularly compare compensation and benefits against the external market while also checking for internal issues such as pay compression, inequity, or benefits employees rarely use.
Recent data reinforces that pressure. WorldatWork’s 2026 State of Rewards found that employees ranked pay (70%), flexibility (60%), and benefits (40%) among the top factors influencing whether they stay with an employer long term. Competitive pay was even more broadly viewed as important for retention, with 93% of employees rating it highly.
Start by reviewing:
- Base pay against current market benchmarks for each role and location.
- Pay compression between new hires and longer-tenured employees.
- Salary ranges and progression opportunities.
- Benefits enrollment and utilization rates.
- Employee feedback about which benefits they value or feel are missing.
- Voluntary turnover among roles that fall below market compensation.
- Exit interview comments about pay, benefits, or financial security.
Human capital management (HCM) vendors, such as Workday and Oracle HCM, use industry benchmarks to help a company determine and improve the level of competitiveness in their compensation strategy.
Analytics in benefits administration software indicates to HR how effective the current benefits package is. For example, employee engagement metrics such as enrollment and usage are good starting points for assessing how competitive a company’s benefits are.

However, increasing salaries across the board is not the only answer. When budgets are limited, market and workforce data can help HR target compensation adjustments toward roles with the greatest retention risk or address other gaps through benefits, incentives, or clearer career progression.
External factors shape employee expectations
Economic conditions can also change what employees expect from their total rewards package. Inflation, healthcare costs, housing expenses, and other cost-of-living pressures can make pay and financial benefits more important even when an employee’s role has not changed.
For HR, that means reviewing compensation more frequently and communicating how pay decisions are made. Transparent salary ranges, clear progression criteria, and predictable compensation reviews can help employees understand what they can earn and what they need to do to progress.
Measure the impact by tracking voluntary turnover, regrettable turnover, pay-related exit reasons, benefits utilization, and turnover among below-market roles. If compensation continues to appear as a major departure reason, revisit both external competitiveness and internal pay equity rather than treating the issue as a general engagement problem.
6. Facilitate employee training and development
Career development can reduce employee turnover by giving employees a clearer reason to build their future with the company instead of looking elsewhere. HR and learning and development teams should connect training to real career opportunities, such as new responsibilities, internal moves, promotions, or skill-based progression.
Recent data makes that connection especially clear. WorldatWork also found that 46% of employees said their organization does not invest in their professional growth, while 55% said the skill-development opportunities available to them were not relevant to their work. Employees dissatisfied with career development were also about 1.9 times more likely to say they were extremely unlikely to stay with their employer.
HR teams can create stronger development pathways through:
- Learning management systems that provide personalized training and track skill development.
- Mentorship and coaching programs.
- Clear career paths that show employees how they can advance or move internally.
- Performance management processes that connect goals with development opportunities.
- Stretch assignments, cross-functional projects, and internal mobility programs.
- Manager training so supervisors can have useful career conversations and help employees identify their next steps.
But training alone is not enough. TalentLMS’s 2026 L&D Report found that 73% of employees said stronger learning and development opportunities would make them stay longer, but only 45% said their training was clearly aligned with career growth. This means HR should evaluate whether employees can actually use the skills they develop to progress inside the organization.
Track participation in development programs alongside internal mobility, promotion rates, career-development conversations, voluntary turnover, and exit interview feedback. If employees are completing training but still leaving because they cannot see a future with the company, the problem may be the career path rather than the training itself.
Turnover rate calculator
How do you calculate employee turnover rate?
Turnover rate =
Number of employees who leave their role within a set time frame
Average number of total employees in the same time period
x 100
- Define the time period for measuring turnover. This could be a month, quarter, or year, or it could be a time frame surrounding a particular event.
- To find the average headcount for that time period, add the number of employees at the beginning of the period to the number of employees at the end of the period and divide by two.
- Then, divide the number of employees who left their role by the average headcount for that period. Multiply that result by 100 to arrive at the turnover rate.
Here’s an example of this formula in practice:
A company has 100 employees at the start of the month and 80 at the end. The average headcount is calculated like this: (100+80)/2 = 90 total employees on average.
Let’s say 20 employees moved to another role during that month. This is the equation for turnover rate: (20/90) x 100 = 22.2%
How to know if your retention strategy is working
A lower overall turnover rate is a good sign, but it does not tell you whether a specific retention strategy worked. Track the metrics tied to the problem you are trying to solve and compare them over time.
Useful measures include:
- Voluntary turnover rate: Shows whether fewer employees are choosing to leave.
- Regrettable turnover: Tracks departures among high performers, high-potential employees, or workers in hard-to-fill roles.
- New-hire turnover: Helps determine whether changes to recruiting or onboarding are improving retention during the first 90 days or first year.
- Turnover by department or manager: Shows whether problem areas are improving or whether turnover remains concentrated in certain teams.
- Retention rate: Measures the percentage of employees who remain with the organization during a set period.
- Exit interview trends: Reveals whether reasons such as pay, management, workload, or lack of advancement are appearing less often.
- Engagement or pulse survey results: Can show whether employee sentiment is improving before turnover numbers change.
- Internal mobility and promotion rates: Help measure whether career development efforts are giving employees more reasons to stay.
Match the metric to the strategy. For example, if you improve onboarding, monitor new-hire turnover and early engagement rather than waiting for the companywide annual turnover rate to change. If you introduce manager training, compare turnover and engagement within the affected teams before and after the program.
Set a baseline before making changes and review the same metrics at regular intervals. Retention initiatives often take time to show up in turnover data, so look for movement across several indicators rather than relying on one number.
If the numbers do not improve, revisit the diagnosis. A retention strategy can fail because the intervention was ineffective, but it can also mean the company targeted the wrong cause in the first place.
Employee turnover FAQ
Turnover, also known as employee churn, refers to a cyclical process of hiring, losing, and replacing employees in an organization. Turnover is different from attrition, which similarly involves employees leaving. However, the key difference is that, with attrition, people who leave are not replaced, leading to overall fewer roles – and thus also fewer people – in the organization.
Employee turnover is quantitatively captured in turnover rate, which is the percentage that shows the rate at which employees enter and leave the company. Turnover rate is usually measured in a monthly or annual timeframe.
The employee turnover rate is different from the attrition rate. While turnover rate measures the rate at which employees leave and are replaced, attrition is captured in a different formula that shows the rate at which a company’s workforce is shrinking over time.
The turnover rate alone doesn’t tell the entire story. The right strategy or combination of strategies to reduce employee turnover depends on the type of employee turnover a company is experiencing. The scope and type of company departures determine whether a company indeed has a turnover problem and, if so, how to best resolve it.
There are four main types of employee turnover:
- Widespread turnover.
- Department or role-specific turnover.
- Voluntary turnover.
- Involuntary turnover.
Widespread turnover
Employees across teams, departments, and roles come and go. This points to deeper, structural issues that will take longer to pinpoint and remediate. In this situation, pursue all of the above strategies, but prioritize holding exit interviews (strategy 1) to pinpoint reasons for employee turnover.
Department or role-specific turnover
A particular department or role that’s a revolving door is easier to handle because the HR team can more easily pinpoint why it’s happening, though it can also be symptomatic of broader organizational issues. Moreover, high turnover is expected in certain industries, such as retail and food service. Try strategies 2, 3, and 6 that focus on onboarding, compensation, and manager training, respectively.
Voluntary turnover
This is the most important turnover type to focus on, whether it’s widespread or role-focused. Voluntary turnover includes, for the most part, employees who quit. However, there might be some outliers in this category: for example, employees who retire. Companies experiencing a high employee turnover rate consisting mostly of resignations should prioritize exit interviews (strategy 1) before pursuing the other, more targeted strategies.
Involuntary turnover
Turnover in general does not necessarily signal a problem. Layoffs due to economic circumstances or terminations of low-performing employees are a normal part of the business cycle. Layoffs as part of employee turnover don’t warrant further investigation, as the reasons are usually obvious. However, if there’s a trend of low performers and increased terminations, that’s part of the turnover story that signals misaligned recruiting strategies. Recruiters might need to adjust the minimum qualifications and conduct skills assessments before hiring.
According to the 2023 U.S. Mercer Turnover Survey, the average turnover rate among U.S. businesses between 2022 and 2023 was 17.3%. You can use this benchmark and the Bureau of Labor Statistics current Job Openings and Labor Turnover to understand whether your turnover rates are typical for your region and industry. If not, you’ll need to adjust your recruitment and retention strategies to reduce turnover to manageable levels.
Reducing employee turnover is important to lowering people management and recruiting costs while improving employee morale and productivity. The cycle of hire, lose, replace, and repeat comes to a stop or at least slows down when putting the above strategies into place. The right combination of strategies will depend on the nature of an employer’s particular employee turnover problem. The more systemic the causes are, the more strategies HR teams will need to test and implement.
Healthy turnover happens when low performers, culture misfits, or employees in non-critical roles leave the organization. This opens space for better-suited talent, improves team performance, and can even strengthen culture. For example, replacing a consistently underperforming employee with someone who has the right skills and attitude can boost productivity and morale.
Unhealthy turnover, on the other hand, occurs when high performers, high-potential employees, or long-tenured team members leave—especially from mission-critical roles. This type of churn is expensive and destabilizing. It’s often driven by preventable issues such as low pay, lack of growth, poor management, burnout, or weak onboarding. Losing these employees typically increases workload on remaining staff, which can trigger a cycle of further turnover.
The right HR software that includes robust people analytics can assist with reducing employee turnover. Check out our HR Software Guide.


