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Jessica Dennis Avatar

Written by
Jessica Dennis, Lead Writer
Read more by Jessica →

Kaiti Norton Avatar

Reviewed by
Kaiti Norton, Editor
Read more HR content →

What is benefits administration software?

Benefits administration software is a type of HR tool that organizations use to manage the company’s benefits packages. It automates employees’ eligibility and enrollment processes for standard insurance and retirement benefits. This type of software can also help manage vacation time, supplemental wellness programs, stipends, and other perks.

Some businesses employ standalone benefits administration software that integrates with third-party HR systems. However, numerous software vendors also offer benefits administration modules as part of their broader HR software suite. This is valuable in instances where employee benefits overlap with other areas of HR management, like employee scheduling, time tracking, and payroll.

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Benefits administration FAQs

Better compliance

The software lets companies adhere to government regulations, such as healthcare mandates and labor laws. The right benefits administration solution helps businesses stay on top of the most up-to-date regulations and maintain proactive compliance.

Reduced errors

Manual benefits administration processing is prone to human errors, especially for big companies with thousands of employees. Aside from that, there’s always the risk of losing important employee documents when handling printed forms. Benefits administration software digitizes and automates data collection for enrollment and other tasks, then stores all employee data securely in one place.

Increased efficiency

Benefits administration software saves time HR teams spend manually filling in data and updating employee information. Advanced solutions have self-service capabilities, which allow employees to update their benefits information and find answers to their questions independently. This allows HR employees to spend their time optimizing processes and tasks that are of higher priority.

Reliable benefits administration software should have the biggest key features, including self-service portals, compliance management, benefits record management, reporting, and integration with third-party tools.

Self-service portals

The best benefits administration platforms provide self-service portals that allow employees to access and review their benefits program and enroll in benefits such as health care and 401(k). Furthermore, self-service portals let employees change their program selections during qualifying life events such as the birth or adoption of a child, changes in marital status, or losing health coverage elsewhere.

Employee self-service portals save the HR department time and eliminate paper documents and dual entries, reducing errors. They also give users 24/7 access to the system.

Compliance management

Benefit administration platforms allow organizations to plan and administer employee benefits packages and ensure compliance with local, state, federal, and international regulations. In the United States, for example, these include the Affordable Care Act (ACA), Health Insurance Portability and Accountability Act (HIPAA), and Consolidated Omnibus Budget Reconciliation Act (COBRA).

Benefits administration software should update in real-time to meet any changes to these regulations. Numerous vendors guarantee fixes and payment for any penalties concerning compliance issues that may arise from their mistakes.

Benefits record management

Benefits record management features let HR teams track and manage all employee benefits and eligibility data within a unified database. It can also have document management capabilities that allow companies to store and organize employee benefits-related documents, including onboarding benefits documents like W-4s, W-9s, I-9s, and employee agreements.

Reporting

Reporting features help businesses get accurate information on the effectiveness of benefits programs. Companies can ensure the cost-efficiency of the different benefits packages, how often employees use these benefits, and make sure that they provide real value to their employees.

Integrations

Benefits administration software should integrate with the organization’s current technology, as well as various external software products, like employee information systems, payroll software, ERP platforms, business intelligence tools, and background-checking solutions. These integrations enhance administrative productivity and accurate data flow transfer between different systems in real time.

Providing high-quality employee benefits is crucial to attracting, recruiting, and retaining top talent as well as maintaining high employee engagement. Businesses should implement a strategic process to choose the right benefits and administer them effectively. In most cases, this means implementing benefits administration software.

Businesses that manage benefits administration using manual processes put themselves at risk for several issues, such as error-driven compliance violations that can lead to expensive fines and penalties. Additionally, manual benefits administration takes time and effort that HR staff could spend on other priorities.

Benefits administration platforms refine the benefits administration process. These solutions enable companies to evaluate their benefits programs and industry trends with data-backed insights. It allows businesses to make smart decisions by getting rid of underutilized programs and investing in benefits and programs that employees actually want.

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