May 24, 2023

What Is DEI Training & How To Implement It

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Key takeaways:

  • DEI training can be both a fun and productive way to nurture company culture internally and externally.
  • Several software applications make DEI training a more engaging experience.
  • Consider your organization’s demographics, accessibility requirements, special interests, and compliance requirements when developing a DEI training program.

Explore solutions that can help you develop your DEI training program in our Learning Management Systems (LMS) Software Guide.

What is DEI training?

Diversity, equity, and inclusion (DEI) training is a type of workplace training program that teaches all staff how to interact and communicate with colleagues of diverse backgrounds more effectively. Rather than focusing purely on awareness training, most modern DEI training plans teach employees how to recognize and respond to workplace injustices through scenario-based learning modules. This kind of training can be conducted in person or virtually through e-learning programs. 

Types of DEI training

  • Awareness training: Awareness training is a baseline approach to DEI where employees learn about the diversity of their own organization and the organization’s DEI values.
  • Unconscious bias training: Sometimes called implicit bias or cultural sensitivity training, unconscious bias training is designed to help all employees identify their deeply held biases and learn how to better empathize and communicate with colleagues who are different from them. 
  • Allyship training: Allyship training focuses on teaching employees from privileged groups how to listen to, support, and provide platforms for marginalized colleagues.
  • Bystander intervention training: This scenario-based training shows employees how they can intervene or otherwise support colleagues who are victims of harassment or discrimination.
  • Job-specific training: Some specialized DEI training teaches employees how to support DEI values and initiatives in their specific roles. Inclusive management training for people managers and hiring practices training for recruiting teams are two of the most common job-specific programs.

Why is DEI training important?

DEI training benefits existing employees, future recruits, and even the customers and partners that interact with your company. These are just a few of the many business benefits of diversity training programs:

  • More effective internal and external communication
  • Enhanced individual awareness of implicit biases
  • Safer and healthier working environment
  • Stronger support network for employees
  • Better recruitment and retention opportunities
  • Improved alignment with emerging workforce values

More effective internal and external communication

Unconscious bias and cultural sensitivity training make employees more thoughtful about the language they use and how they communicate with people of different backgrounds. This more thoughtful, considerate approach to communication creates a better experience for all employees as well as customers and partner organizations that interact with your team on a regular basis.

Enhanced individual awareness of implicit biases

DEI training encourages all employees to recognize and push back on implicit biases and workplace injustices. This level of self-awareness is especially helpful for recruiters as they bring new people into the organization. It’s also valuable for managers as they help their direct reports develop skills and advance in the company.

Safer and healthier working environment

Unconscious bias trainings that provide tactical behavioral changes have been proven to reduce workplace harassment and other behaviors that hurt workplace culture. When everyone takes part in training that raises awareness and spurs self-reflection, organizations benefit from a healthier, more inclusive company culture.

Stronger support network for employees

Allyship training gives all employees a stronger network of support among their colleagues. Members of minority groups may feel more comfortable voicing their concerns, and allies will have the tools they need to provide the right kinds of support.

Better recruitment and retention opportunities

The point of DEI training is not to recruit more talented people to your organization. However, the presence and visibility of strong DEI values can bolster recruitment and retention efforts, especially for minority and underserved groups.

Improved alignment with emerging workforce values

Having clear DEI initiatives is becoming increasingly important for recruiting and retaining Millennial and Gen Z employees of all backgrounds. According to RippleMatch’s 2022-2023 Diversity in the Workplace report, 75% of Gen Z job candidates would reconsider joining a company if they weren’t satisfied with the organization’s DEI efforts. Implementing a robust DEI training program is one way to demonstrate your company’s commitment to these values.

Also read: Cultivating Cultural Competence in the Workplace

What are the most common DEI training topics?

DEI training topics can be as broad or specific as your organization needs. Most existing programs cover each of these topics to some extent:

  • Unconscious/implicit bias and stereotypes.
  • DEI statistics for your own organization.
  • Historical context about specific awareness and religious holidays.
  • Religious sensitivity.
  • Cultural awareness and belonging; cultural competency.
  • Workplace scenarios.
  • Anti-harassment.
  • Recognizing and preventing microaggressions.
  • Inclusive leadership.
  • How to be an ally.

5 ways to engage employees in DEI training

  1. Bring in guest speakers and trainers
  2. Conduct surveys to determine training gaps
  3. Offer a variety of accessible training formats
  4. Use effective training software and programs
  5. Provide regular involvement opportunities beyond training

1. Bring in guest speakers and trainers

Third-party experts can offer engaging, personalized training on various diversity topics. These experts may focus on more niche topics that are important to your organization, such as the experiences of military veterans in the workplace or ways to support colleagues with invisible disabilities and illnesses.

If you choose to bring in a guest speaker or trainer, be sure to vet their professional background, values, and experience as a training facilitator before hiring them.

2. Conduct surveys to determine training gaps

To understand where your workforce needs DEI development, leverage employee engagement software to conduct surveys that assess what employees do and don’t know about the topic(s) before and after a DEI training session. This information can help contextualize broader DEI metrics and provide a roadmap for future programming.

Standard quantitative evaluations like the ones in Formsite’s Diversity Training Feedback Form Template provide a baseline for training effectiveness and engagement. Surveys can also include open-ended response sections that give employees the opportunity to share comments, questions, and concerns about where they are seeing gaps in organizational DEI awareness. 

3. Offer a variety of accessible training formats

Not everyone learns the same way, so it’s important to offer DEI training opportunities in different formats. Beyond mandatory training programs for compliance purposes, consider providing other ways for people to learn, such as book clubs, game-based learning opportunities, facilitated discussion groups, and multicultural activities. 

Even more crucial, make sure accessibility is built into all training materials. For online training, use an accessibility checker to make sure video, audio, font size, and colors are accessible for all. Any kind of video or audio training should also have closed captions available for deaf or hard-of-hearing staff. 

4. Use effective training software and programs

Various learning management systems (LMS) and e-learning vendors offer diversity-focused training modules. For the best DEI training experience for your employees, look for software that provides self-paced, engaging learning modules.

These are some of the top DEI training resources:

Workhuman's Inclusion Advisor provides real-time DEI training by identifying an opportunity to make a message more inclusive by using gender-neutral language.
Workhuman’s Inclusion Advisor helps users identify opportunities to adopt more inclusive communication practices. Source: Workhuman

5. Provide regular involvement opportunities beyond training

DEI training should not be the only tool you use to get your organization talking about important diversity topics.

To expand DEI involvement opportunities within your organization, try offering mentorship programs, employee resource groups (ERGs), company events based on special interests, and opportunities for community involvement. The best way to engage employees in DEI efforts is to tap into and build on the passion many employees already have for these topics.

Tips for implementing DEI training in your organization

Commit to year-round training

Employees are likely to forget about their training if it isn’t woven into other aspects of their working experience. Offer your employees regular opportunities for DEI engagement, including mentorship programs, committees, events with informal training, and facilitated discussions.

Design training that is specific to your organization

Many of the best DEI training programs make it possible for organizations to customize the program according to their specific needs. Think about the roles, responsibilities, regions, industry-specific issues, and other key characteristics of your organization when designing a DEI program.

Get buy-in from organizational leaders and managers

The most successful DEI training programs are supported and championed by leaders throughout the company. Make sure all leaders understand why this training is valuable and teach them how to communicate that value to their direct reports.


Shelby Hiter Avatar

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