Information Technology
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5 Zendesk Alternatives to Consider for Your Helpdesk
Founded in 2007, Zendesk built its helpdesk software with the goals of remaining authentic, listening to customers, and keeping everything beautifully simple. Some 10 years later, Zendesk is now a market leader in the helpdesk vertical, with a formidable amount of features available due to recent acquisitions of We Are Cloud SAS and Zopim. Zendesk…
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Zendesk vs. Desk: Which Desk is More Helpful for Your Help Desk?
At the end of October, Zendesk said goodbye to its Buddha agent and rebranded by releasing a new set of logos and splitting their big platform into a family of separate products (what Alphabet is to Google). We wanted to see if anything changed within Zendesk and how it stands up to competition. In this article,…
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Difference Between MRP and ERP
If you’re looking to choose a system to streamline your manufacturing business processes, you’ve probably come across Enterprise Resource Planning (ERP) and Material Requirement Planning (MRP) software. They seem to have similar capabilities and features, so what’s the difference? For the sake of simplicity, here’s a quick list: ERP distinguishing features Used for integrating and…
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Best CMMS Software & Systems
Computerized maintenance management systems (CMMS) keep maintenance and service companies organized and significantly reduce paperwork. But how do you find the right provider for your needs? This article compares seven CMMS software products to help you find the right solution for your service company. Ready to find the best solution for your needs? When you…
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Xero vs QuickBooks
It’s the debate that rages through the halls of the accounting and HR departments of organizations across the country. Which payroll software is best for me – Xero or QuickBooks? There is no universal answer, as each brings a different set of advantages (and a few limitations) to the table. The answer, in true ambiguity,…
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Top 5 Looker Alternatives and Competitors
Searching for the best alternative to Looker software in 2025? We compare Looker vs. other top BI tools, so you can make the best decision for your team.
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7 Best POS Software Choices for Customer Rewards
Customer rewards are great! They bring people back to your business, give you contacts for your marketing efforts, and help you judge your customer sentiment. A good rewards program is great for analyzing who your most frequent and high-value customers are. And investing in a rewards program can boost your bottom line because they can…
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What is Enterprise Service Management (ESM)?
Enterprise service management (ESM) is designed to improve organizational processes, communication, and customer experience.
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What is Ad Hoc Reporting & How to Use Ad Hoc Reports
Ad hoc reporting helps you quickly analyze data. Learn what ad-hoc reporting is & how to leverage it to gain valuable insights & optimize your business.
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Auth0 vs Okta
Okta and Auth0 are two popular cloud-based identity management services. Identity management (also referred to as “identity and access management”) is a process that combines policies and technologies to ensure only the right users can access company resources. These systems identify and control access for individuals needing the resources and can also be used to…
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Cloud BI: What It Is & Why It Matters
Cloud BI is the use of cloud technology to access, process, store, and analyze organizational data. Learn more about cloud BI and its applications in business today.
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Best Mobile Apps for Service Technicians
The changing landscape of field service management has driven providers to adopt mobile workforce solutions at an unprecedented rate. It’s almost comical for a technician to pull out the old clipboard and carbon-copy quote or invoice these days, as every service company seems to use a mobile field service app. Apps for service technicians bring…
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BlueJeans vs Zoom: VoIP Software Review
As many employees continue to work from home, video conferencing software has become pretty commonplace. If you haven’t yet begun to use video conferencing software in your company or are looking to upgrade, you might want to consider Bluejeans and Zoom. Bluejeans Overview Bluejeans is a scalable video conferencing platform made specifically for businesses. With…
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RingCentral vs Zoom
Zoom swept the world in 2020 as many businesses pivoted to remote work. However, the persistent security breaches and sometimes clunky user interface prompted some companies to seek out alternatives to Zoom — and many of them turned to RingCentral to fulfill their web conferencing needs. If you are wondering whether Zoom or RingCentral would…
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Jitsi vs Zoom
Zoom has grown to the point of ubiquity in the last few years, but it may be worth comparison shopping and weighing all the options before making your final choice for your small business’s video conference tech tool. An open source tool like Jitsi may have enough features and the right price point for your…