Ooma earns its reputation with no contracts and more than 100 standard features, so I don't think leaving it is automatically the right move. The reason to look around is how its plans are tiered. Texting, a desktop app, video, and call recording start at Pro. CRM integration, team chat, and call queuing don't arrive until Pro Plus at $29.95 per user per month. If your team needs those tools from day one, another provider may include them for less.
I compared eight VoIP providers against Ooma's plans using the same scoring rubric, and I checked every price and plan detail against each provider's own website. Below, I break down which alternative fits which type of business and where each one asks you to trade something away.
| Best Ooma alternatives | Best for | Monthly starting price (per user) |
|---|---|---|
| Nextiva | Customer engagement across channels | $23 ($15 when billed annually) |
| Dialpad | AI-powered calling | $27 ($15 when billed annually) |
| RingCentral | Growing teams that want AI included | $30 ($20 when billed annually) |
| Quo | Mobile-first small teams | $19 ($15 when billed annually) |
| GoTo Connect | International calling | Custom pricing, contact sales |
| Zoom Phone | Teams already on Zoom | $18 ($16 when billed annually) |
| Grasshopper | Solo owners and shared numbers | $18 |
| Vonage | Customizable plans | $19.99 per line ($13.99 when billed annually) |
Prices may exclude taxes and fees.
Why you can trust my advice
In reviewing business communication tools for TechnologyAdvice, I look at what a VoIP platform includes at each price tier. I compare plan details, trial terms, support options, and how much of the useful stuff sits behind a higher plan.
For this guide, I scored every provider against the same rubric and measured each one against what Ooma includes, since that's the plan you're most likely replacing. My research is based on each provider's official pricing pages, plan documentation, and published support terms. To learn more about how I scored each provider, check out the methodology below.
Methodology: How I evaluated the best Ooma alternatives
I built this list around the providers that come up most often when small businesses look for an Ooma replacement, then added platforms that fill gaps Ooma leaves at its entry-level plan. Every provider was scored from 1 to 5 in the same six categories, and the overall score is the average of the six.
- Pricing (20%): I looked at transparency as much as the number itself, including whether prices are published, how much month-to-month billing costs compared with annual billing, and whether add-ons or registration fees change the total.
- General features (20%): This covers what a business phone system needs at a baseline: calling, texting, voicemail, call routing, mobile and desktop apps, and call recording, plus which plan each one starts on.
- Advanced features (20%): I evaluated tools that go beyond core calling, including AI transcription and summaries, AI receptionists, analytics, integrations, and contact center options.
- Support (15%): I checked the support hours and channels each provider publishes, and whether they apply to every plan or only higher ones.
- Ease of use (15%): This accounts for how much friction stands between signing up and using the platform, including free trial availability and whether you can start without talking to sales.
- Expert score (10%): My overall assessment of how well each provider works as a replacement for Ooma at a small business, weighing the other five categories against real-world use cases.
Top Ooma alternatives at a glance
| Ooma alternative | Free trial | Key features | My rating |
|---|---|---|---|
| Nextiva | No free trial listed; demo available, no credit card required |
| 4.38/5 |
| Dialpad | 14 days |
| 4.33/5 |
| RingCentral | 14 days (up to 20 phone lines) |
| 4.29/5 |
| Quo | 7 days |
| 4.13/5 |
| GoTo Connect | None |
| 4.04/5 |
| Zoom Phone | Offered; length not stated |
| 4.00/5 |
| Grasshopper | 7 days, no credit card |
| 3.92/5 |
| Vonage | No free trial listed |
| 3.71/5 |
Why businesses look for an Ooma alternative
Ooma's own plan pages show where the friction usually comes from. Here's what each Ooma Office plan includes:
| Ooma Office plan | Price per user per month | What you get |
|---|---|---|
| Essentials | $19.95 |
|
| Pro | $24.95 |
|
| Pro Plus | $29.95 |
|
Three things stand out to me. First, the entry plan leaves out the features many small teams use every day: texting, video, and recording. Second, jumping from Essentials to Pro Plus adds $10 per user per month, so a 10-person team pays $100 more each month to get CRM integration and call queuing. Third, there is a one-time $29.95 activation fee for small business plans, and applicable taxes and fees aren't included in the listed prices. Plus, AI answering and AI receptionist are add-ons on every plan.
Ooma does have real strengths. For instance, there are no contracts, and you can cancel any time. Also, 24×7 customer support is available, and it covers more than 20 integrations, including Salesforce, HubSpot, QuickBooks Online, and Clio. If those basics are all you need, you may not need to move.
Nextiva: Best for customer engagement across channels
Pros
- Entry plan bundles voice, SMS, video meetings, screen sharing, call routing, team chat, and a mobile app
- Every plan includes 24/7 customer support
- Engage adds an inbound call center, live chat, chatbot, advanced reporting, and 2,000 free toll-free minutes
- Enterprise contact center plans are available if you outgrow the small business tiers
Cons
- No self-serve free trial is listed; higher plans start with a demo
- Scale costs $75 per user per month, a steep jump from Engage
- Advanced AI features require the highest-tier Scale plan
Why I chose Nextiva over Ooma
Nextiva is the alternative I'd point to first if your phone system is a customer-facing tool. Ooma's Essentials plan covers calling basics, but texting, video, and recording wait until Pro. Nextiva's Core plan already bundles voice, SMS, video meetings, screen sharing, call routing, and team chat, and Engage layers on the reporting, call center, and chat features a client-facing team is likely to want. That progression makes more sense for a business talking to customers across several channels than a phone-first ladder does.
Support is another reason it made the list. Nextiva’s plans include 24/7 support, so you don't pay extra to reach a person after hours. The tradeoff is how the pricing is packaged: the Core price on the page is $15, shown with $23 crossed out and a 35% savings label, and the top Scale tier is $75 per user, so costs climb quickly once you need AI transcription and skills-based routing. If you'd rather keep the bill low and the setup simple, Quo covers calling and texting for less at the entry level.
Key features
- Omnichannel messaging: Engage adds live chat and a chatbot, and Scale adds voice and web chat with blended inbound and outbound handling.
- Advanced reporting (Engage and up): Track call and customer activity without exporting data.
- AI transcription and summaries (Scale): Get call transcripts and summaries, along with skills-based routing and journey orchestration.
- XBert AI Receptionist (add-on): An AI receptionist available with each small business plan for an extra fee.
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Nextiva pricing
| Plan | Month-to-month | Billed annually | Inclusions |
|---|---|---|---|
| Core | $23/user/month | $15/user/month | Voice, SMS, video meetings, screen sharing, call routing, team chat, mobile app |
| Engage | $50/user/month | $25/user/month | Everything in Core, plus customer-to-team SMS, toll-free number with 2,000 free minutes, advanced reporting, inbound call center, live chat and chatbot |
| Scale | $75/user/month | $75/user/month (no annual discount shown) | Voice and web chat, blended inbound and outbound, AI transcription and summary, skills-based routing, journey orchestration |
Dialpad: Best for AI-powered calling
Pros
- Real-time transcription and automatic summaries with action items are highlighted on its small business page
- Dialpad states it is GDPR, SOC 2 Type II, and HIPAA compliant
- Pro plans are available month-to-month or annually
Cons
- Standard costs $27 per user per month, which is more than Ooma Essentials at $19.95
- No phone support is stated on the Standard plan
- Key CRM integrations require the Pro plan
Why I chose Dialpad over Ooma
Dialpad is my pick for a team that wants AI working during the call, not just a voicemail transcript afterward. Its small business page leads with real-time voice transcription and automatic summaries with action items, features Ooma only introduces through AI transcriptions and AI insights on Pro Plus at $29.95 per user per month. Dialpad also makes it easy to try before you buy: the 14-day trial is self-service, and Dialpad says most small businesses can be up and running within a day.
The cost is that Dialpad's month-to-month pricing is higher than Ooma's, and the savings depend on annual billing. Support hours also vary by plan; while phone support on Pro is listed as 24/7, nothing is stated for a Standard plan. If you'd rather have round-the-clock support on every plan, Nextiva and RingCentral both include it.
Key features
- Real-time transcription: Live voice transcription during calls.
- Automatic summaries and action items: Recaps after each conversation, so nobody has to write notes.
- Smart call routing: Automatically distributes incoming calls to the right people.
- Number porting and identity integrations: Bring existing business numbers with you; connect through SAML and SCIM providers such as Okta, Azure, and OneLogin.
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Dialpad pricing
| Plan | Month-to-month | Billed annually | Inclusion |
|---|---|---|---|
| Standard | $27/user/month | $15/user/month | HD calls and meetings, real-time transcripts, and instant call summaries |
| Pro | $35/user/month | $25/user/month | Key CRM integrations, 24/7 customer support |
| Enterprise | Custom | Custom | Secure access with SSO, user access controls, unlimited office locations |
RingCentral: Best for growing teams that want AI included
Pros
- AI Assistant is included at no additional cost
- 99.999% availability SLA (less than 6 minutes of annual downtime) and 24/7 support with professional implementation on every plan
- On-demand call recording and unlimited internet fax start on Core, and video meetings support up to 100 participants (200 on Ultra)
Cons
- Several extras are priced separately, including AI Receptionist, Conversational Intelligence, and a Business SMS Booster
- Core has only 100 toll-free minutes per month compared with 1,000 on Advanced
- Plan and add-on structure is more complicated than the alternatives, which makes sizing a plan harder
Why I chose RingCentral over Ooma
RingCentral makes sense when you expect to outgrow Ooma's plan structure. It features unlimited internet fax, on-demand call recording, and video meetings for up to 100 participants on Core, with the AI Assistant included on every plan. Ooma doesn't offer recording until Pro or AI transcription until Pro Plus. RingCentral also publishes a 99.999% availability SLA, and every plan comes with 24/7 support and professional implementation, which is the kind of commitment I look for when a phone system is running a whole team.
The tradeoff is complexity. RingCentral splits its offer into Core, Advanced, Ultra, and a Customer Engagement bundle, then sells AI Receptionist, Conversational Intelligence, and SMS as extras. That flexibility helps a growing team but makes it harder to know your real monthly price up front. If you'd prefer a simpler price ladder, Nextiva publishes three small business tiers on one page.
Key features
- AI Assistant: Real-time notes, message writing and translation, and meeting summaries at no extra cost, with a note that usage above 500 minutes per user per month may be managed.
- Call recording and fax: On-demand recording on Core, automatic on Advanced and Ultra; unlimited internet fax on all plans.
- Toll-free minutes: 100 on Core, 1,000 on Advanced, and 10,000 on Ultra.
- Integrations and APIs: RingCentral cites 500+ integrations and a developer platform..
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RingCentral pricing
| Plan | Number of users | Month-to-month | Billed annually | Inclusions |
|---|---|---|---|---|
| Core | 1-100 | $30 | $20 | AI Assistant, unlimited internet fax, on-demand recording, video meetings (100 participants), 100 toll-free minutes |
| 100+ | Contact support | |||
| Advanced | 1-100 | $35 | $25 | Everything in Core, plus automatic call recording, 1,000 toll-free minutes |
| 100+ | Contact support | |||
| Ultra | 1-100 | $45 | $35 | Everything in Advanced, plus video meetings (200 participants), 10,000 toll-free minutes |
| 100+ | Contact support | |||
Optional add-ons:
- AI Receptionist (starts at $49)
- AI Receptionist with RingEX™ (starts at $39 + $30)
- Conversational Intelligence (starts at $60)
- RingCX ($75)
Quo: Best for mobile-first small teams
Pros
- Calling and messaging to US and Canadian numbers on every plan, including the entry plan
- Sona AI agent is included on every plan with 1,000 free automation credit
- Free number porting with step-by-step guidance and priority support during the switch
- Apps for iOS, Android, macOS, Windows, and web
Cons
- Automatic call recording and CRM integrations start on Business
- Extra numbers cost $5 per month each, and texting registration is a $19.50 one-time fee
- Inbound phone support is listed under Scale (highest plan)
Why I chose Quo over Ooma
Quo is built around the way a lot of very small teams already work: from a phone. Each user gets their own number, and every plan includes calling and messaging to US and Canadian numbers, voicemail transcripts, and Quo's Sona AI agent. Ooma's Essentials plan doesn't include texting, and you step up to Pro for up to 250 messages a month. On Quo, messaging is part of the entry plan, and moving up to Business adds AI call summaries and transcripts, call transfers, group calling, HubSpot and Salesforce integrations, and automatic call recording.
Quo also handles the switch better than most. It offers free porting from any provider with step-by-step guidance. The tradeoff is the per-number model: extra numbers are $5 a month each, and support is thinner at the low end, with inbound phone support listed under Scale. If you need a shared line for a whole team at a flat price, Grasshopper's model is the better fit.
Key features
- Sona AI agent: An AI agent that answers when your team can't, included on every plan with 1,000 free automation credits.
- Voicemail transcripts: Included on every plan.
- AI call summaries and transcripts (Business and up): Plus call transfers and group calling.
- CRM integrations: HubSpot and Salesforce on Business and Scale; Quo lists 25+ integrations overall.
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Quo pricing
| Plan | Month-to-month | Billed annually | Inclusions |
|---|---|---|---|
| Starter | $19/user/month | $15/user/month ($180 per year) | One number per user, calling and messaging to US and Canadian numbers, voicemail transcripts, Sona AI agent, 1,000 automation credits |
| Business | $33/user/month | $23/user/month ($276 per year) | Everything in Starter, plus AI call summaries and transcripts, call transfers, group calling, CRM integrations, automatic call recording |
| Scale | $47/user/month | $35/user/month ($420 per year) | Everything in Business, plus AI call tags, dedicated onboarding support, inbound phone support |
Add-ons: extra phone numbers $5 per month each, texting registration $19.50 one-time, automated SMS $0.01 per outgoing text.
GoTo Connect: Best for international calling
Pros
- Free calls to 50 countries on the Phone System plan
- Unlimited auto attendants and customizable dial plans
- Video meetings for up to 250 participants
- 24/7 support and a 99.999% reliability claim on all plans
Cons
- No published pricing or free trial, making it harder to compare and test before buying
- CRM integrations with Salesforce and HubSpot aren’t included in the base Phone System plan
- AI and social messaging tools sit on higher CX plans
Why I chose GoTo Connect over Ooma
GoTo Connect stands out for how much it packs into its base Phone System plan. It includes free calls to 50 countries, unlimited auto attendants, customizable dial plans, and 250-participant video meetings, plus mobile and desktop apps. Ooma's plans list unlimited calling in the US, Canada, Mexico, and Puerto Rico, with international calling billed by usage from a prepaid balance, and video doesn't start until Pro. Additionally, with GoTo Connect, you can implement its system in as little as one day, which is useful for a team without a dedicated IT person.
The obvious drawback is that you can't see a price. All four plans, Phone System, Customer Experience, CX Complete, and Contact Center, are quote-based, so you can't compare GoTo against Ooma's $19.95 without a sales call.. If price transparency matters to you, consider Dialpad and Quo.
Key features
- Global calling: Free calls to 50 countries on the Phone System plan.
- Auto attendants and dial plans: Unlimited auto attendants and customizable dial plans.
- Video meetings: Up to 250 participants, with mobile and desktop apps.
- AI and CX tools (higher plans): AI call summaries, AI-driven call handling, a 24/7 virtual assistant, team inbox, and integrations with ServiceNow and Zendesk.
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GoTo Connect pricing
GoTo Connect does not publish pricing. You need to contact sales for a quote on each plan.
| Plan | Inclusions |
|---|---|
| Phone System | Free calls to 50 countries, unlimited auto attendants, customizable dial plans, video meetings (250 participants), mobile and desktop apps, 24/7 support |
| Customer Experience (CX) | Everything in Phone System, plus WhatsApp, social and SMS campaigns, web chat, surveys, team inbox, AI call summaries, ServiceNow and Zendesk integrations |
| CX Complete | Everything in CX, plus advanced reporting, AI-driven call handling, webinars, 24/7 virtual assistant |
| Contact Center | Everything in CX, plus AI chat analysis, agent dashboard, skills assignment, call wrap-up, agent monitoring |
Zoom Phone: Best for teams already on Zoom
Pros
- Unlimited regional calling, domestic SMS/MMS, and the option to add unlimited calling to 19 countries
- Calls and messages work across multiple devices and apps
- Bundles pair Zoom Phone with Zoom Workplace, useful if your team already meets on Zoom
Cons
- International calling outside the add-on is metered
- Zoom sells calling as a bundle with a Zoom Workplace plan, so meeting features come along whether or not you need them
- Advanced AI capabilities are more limited than AI-focused alternatives like Dialpad and RingCentral
Why I chose Zoom Phone over Ooma
Zoom Phone makes the most sense if your team already lives in Zoom meetings. Its small business page lists the US & Canada Unlimited plan at $16 per user per month billed annually ($18 per user for month-to-month subscription). That plan includes unlimited regional calling, domestic SMS and MMS, and use across multiple devices. Zoom sells calling as a bundle with a Zoom Workplace plan: the entry plan pairs with Workplace Basic, and larger bundles pair Zoom Phone with Workplace Pro (for 1 to 99 users) or Workplace Business (for 1 to 250 users), so you can keep calling and meetings on one platform.
The gap shows up in the details. International calling is metered unless you add the 19-country plan, and the bundles bring extras you may not use. If you'd rather choose a phone-first platform, Quo and Grasshopper are built around calling and texting.
Key features
- Unlimited regional calling: Unlimited US and Canada calling on the entry plan.
- Domestic SMS and MMS: Included on the plan.
- Multi-device use: Make and receive calls from multiple devices and apps.
- Voicemail transcription and call recording: Listed on Zoom's product page, along with online fax.
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Zoom Phone pricing
| Plan | Month-to-month | Billed annually | Inclusions |
|---|---|---|---|
| US & CA Unlimited Phone + Workplace Basic | $18/user/month | $16/user/month | Unlimited regional calling, domestic SMS/MMS, metered international calling |
| Pro Plus (Zoom Phone + Workplace Pro, 1-99 users) | $24/user/month | $20.50/user/month | Zoom Phone US & Canada Unlimited plus Zoom Workplace Pro |
| Business Plus (Zoom Phone + Workplace Business, 1-250 users) | $29/user/month | $24.50/user/month | Zoom Phone US & Canada Unlimited plus Zoom Workplace Business |
Grasshopper: Best for solo owners and shared numbers
Pros
- Business texting and Instant Response automatically reply to missed calls
- Voicemail transcription and custom greetings are included across plans
- Solo Plus supports unlimited users on a shared business number
- 24/7 support from live agents on all plans
Cons
- Add-ons cost extra: $3 per month for each extension and $9 per month for each additional number
- The lower plans are built around a shared number, not an individual number for every user
Why I chose Grasshopper over Ooma
Grasshopper is the right fit for a solo owner or a very small team that mostly needs a professional phone presence. Where Ooma prices per user, Grasshopper's Solo Plus plan covers unlimited users on one shared business number for a flat $32 per month. For a five-person shop, that flat rate is far below what Ooma Essentials would cost for five users ($99.75 per month), though the plans aren't equivalent. Grasshopper also lists texting, voicemail transcription, and Instant Response automated text replies on its plans, along with 24/7 live support, and offers a seven-day trial with no credit card.
The tradeoff is depth. Call recording sits on the top plan, and extras like more extensions and numbers are billed separately. If you expect to outgrow a shared number and need individual lines for every employee, Quo or Nextiva will scale more comfortably.
Key features
- Shared business number: Unlimited users on shared-number plans at a flat rate.
- Business texting and Instant Response: Send and receive texts and set automatic replies for missed calls.
- Voicemail transcription and custom greetings: Included across plans.
- AI call summaries: Top-tier plans have AI call summaries with sentiment analysis.
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Grasshopper pricing
| Plan | Month-to-month | Billed annually | Inclusions |
|---|---|---|---|
| True Solo | $18/month | $14/month | Dedicated business number, mobile app, business texting, custom greetings, voice-to-text, Instant Response |
| Solo Plus | $32/month | $25/month | Unlimited users, shared numbers, phone menu, shared extensions |
| Small Business | $70/month | $55/month | Unlimited users and extensions, multiple numbers, multi-user call routing, call recording, call tracking and analytics |
Add-ons:
- Extra extensions ($3 per month each)
- Additional numbers ($9 per month each)
- Call blasting ($9 per month)
Vonage: Best for customizable plans
Pros
- Entry-level Mobile plan includes unlimited domestic calling and SMS/MMS
- Premium adds unlimited video meetings for up to 200 participants, internal team messaging, and single sign-on
- Unified inbox for streamlined communicationaVBC App Center lists 20+ third-party integrations
Cons
- Call recording is capped at 15 hours per month on the Advanced plan
- The Mobile plan doesn’t include desk phone support
- Video meetings and team messaging aren’t included in the entry-level Mobile plan
- Single sign-on (SSO) requires upgrading to Premium or Advanced
Why I chose Vonage over Ooma
Vonage works for a business that wants to pick features by tier instead of getting an all-in-one bundle. The Mobile plan gives you unlimited domestic calling and SMS/MMS for $19.99 per line, about the same as Ooma Essentials at $19.95 but with SMS/MMS. Premium then adds video meetings for up to 200 participants, team messaging, and SSO, while Advanced adds recording and visual voicemail. Vonage also lists an AI Virtual Assistant and AI transcription for on-demand recordings.
The drawbacks are the tier structure and the terms. Its most requested features sit in the most expensive plan. Additionally, while the pricing page frequently advertises heavy promotional discounts, you'll need to confirm the final price, as these introductory offers often require long-term commitments and exclude steep, mandatory regulatory fees. If you're weighing Vonage against other options, our Vonage alternatives guide covers more.
Key features
- Unlimited domestic calling and SMS/MMS: Included with the Mobile plan.
- Video and messaging (Premium and up): Unlimited video meetings, team messaging, and desk phone support.
- Call recording and visual voicemail (Advanced): On-demand recording, transcribed voicemail, and call groups.
- VBC App Center: 20+ integrations, including Salesforce, Microsoft Teams, and Slack.
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Vonage pricing
| Plan | List price per line per month | Promotional annual price | Inclusions |
|---|---|---|---|
| Mobile | $19.99 | $13.99/month billed annually | Unlimited domestic calling, SMS/MMS, voicemail, mobile and desktop apps |
| Premium | $29.99 | $20.99/month billed annually | Everything in Mobile, plus desk phone support, unlimited video meetings (200 participants), team messaging, VBC App Center, SSO |
| Advanced | $39.99 | $27.99/month billed annually | Everything in Premium, plus on-demand call recording (15 hours per month), visual voicemail with transcription, call groups |
What a team of 10 would pay for each entry plan
List prices are easier to compare when you multiply them out. The table below uses each provider's lowest published per-user plan for a team of 10, before taxes and fees. Entry plans are not feature-equivalent: Ooma Essentials leaves out texting, video, and recording, while several alternatives include some of those at the entry level.
| Provider (entry plan) | 10 users, month-to-month | 10 users, billed annually |
|---|---|---|
| Ooma Essentials | $199.50 (no annual price published) | Not published |
| Nextiva Core | $230 | $150/month |
| Dialpad Standard | $270 | $150/month |
| RingCentral Core | $300 | $200/month |
| Quo Starter | $190 | $150/month |
| GoTo Connect Phone System | Quote only | Quote only |
| Zoom Phone US & Canada Unlimited | $180 | $160/month |
| Grasshopper Solo Plus (unlimited users, one shared number) | $32 flat | $25/month |
| Vonage Mobile | $199.90 | $139.90/month |
The pattern I see is that on month-to-month billing, Ooma's $19.95 sits alongside Nextiva at $23, Quo at $19, and Vonage at $19.99, and well below Dialpad at $27. Most of the savings show up only if you're willing to commit to a year. If you want flexibility without a contract, Ooma is competitive on price. If you can commit to annual billing, the alternatives with published annual prices come in at $150 for 10 users, or $160 on Zoom Phone. Keep the extras in mind too: Ooma's plan has a listed $29.95 activation fee, Quo charges $19.50 for texting registration, and RingCentral sells a Business SMS Booster.
How to choose the right Ooma alternative
Before you commit, ask these questions to narrow down which platform fits your business:
- Which features do I need on day one? If your team needs texting, video, and recording without stepping up a tier, check the entry plans at Nextiva (texting, video, and chat on Core), Quo (messaging on Starter), and RingCentral (recording on Core).
- Can I commit to a year? Most of the prices in this guide drop sharply on annual billing. If you can't commit, compare month-to-month prices only.
- Is my team a single shared line or a group of individual users? A solo owner or a two-person shop may be well served by Grasshopper's shared number. A team that needs a number per person is better matched with Quo, Nextiva, or Dialpad.
- Do I want AI built in or added on? RingCentral says its AI Assistant is included at no extra cost, Dialpad leads with real-time transcription, and Nextiva sells XBert as an add-on. Ooma adds AI transcription at Pro Plus and sells AI answering as an add-on.
- Do I need a trial before I buy? Dialpad (14 days), RingCentral (14 days), Quo (7 days), and Grasshopper (7 days) list trials. Nextiva starts with a demo, and Vonage and GoTo Connect don't publish trial terms I could confirm.
- Do I call internationally? GoTo Connect lists free calls to 50 countries on its Phone System plan, and Zoom Phone offers a 19-country unlimited add-on. Ooma's plans list unlimited calling in the US, Canada, Mexico, and Puerto Rico.
Also read: VoIP features
How to port your number from Ooma in 3 steps
Keeping your business number is usually possible, and it's the part of switching that most often trips people up. The FCC says you can keep your existing phone number when you change providers, and that the new company starts the process. The steps below follow that guidance.
- Gather your account details. Collect your phone numbers and the account information on file with Ooma. Ask your new provider exactly which account details it needs. For ports into its own service, Ooma says the name and service address must match your phone bill, so it's smart to have your current details in front of you.
- Ask your new provider to start the port. Give the new provider your 10-digit number and any other information it needs, and let it submit the request. The FCC's consumer guide says to contact the new company to begin.
- Keep Ooma active until the port finishes. The FCC advises against ending your existing service before the new service is set up, and Ooma's instructions for porting numbers into its service give the same advice. Ooma says porting into its service takes an average of three to four weeks, so ask your new provider for its own timeline and plan around it.
If you plan to move only some of your numbers, ask both providers how a partial port works before you submit the request.
Should you stay with Ooma?
Sometimes, yes. Ooma lists no contracts, cancellation at any time, 24/7 support, and more than 100 standard features, and its month-to-month pricing is in line with most alternatives here. If your team mainly needs reliable calling, a virtual receptionist, and a free toll-free number, Essentials may be all you need. The case for moving is strongest when you need texting, video, recording, or AI tools at the entry level, or when you can commit to annual billing to lower your per-user cost.
Bottom line
Choosing an Ooma alternative comes down to what you're missing on your current plan. If you need texting, video, and recording without stepping up a tier, Nextiva, Quo, and RingCentral include more of them at their entry levels. If AI during the call matters most, Dialpad and RingCentral lead this list. Budget-focused teams that can commit to a year should look at Zoom Phone, and solo owners can keep costs flat with Grasshopper.
Nextiva, Dialpad, and RingCentral score highest in this guide for balancing features, support, and room to grow. A solopreneur and a 40-person sales team need very different phone systems, so let your own priorities, whether that's price, AI, or support, drive the final decision.
Frequently asked questions (FAQs)
What is the best alternative to Ooma?
It depends on your business. Nextiva scored highest in this guide at 4.38 out of 5, followed by Dialpad and RingCentral. Nextiva fits customer-facing teams, Dialpad fits teams that want AI during calls, and RingCentral fits businesses that expect to grow. Quo and Grasshopper are better fits for very small teams.
How much does Ooma cost per month?
Ooma Office costs $19.95 per user per month for Essentials, $24.95 for Pro, and $29.95 for Pro Plus. Ooma says applicable taxes and fees are not included, and its plans page lists a one-time $29.95 activation fee. Enterprise pricing is custom.
Does Ooma require a contract?
No. Ooma Office doesn’t require a contract, and you can cancel anytime. Some alternatives are different: Vonage lists a minimum 1-year contract for new annual accounts, and Dialpad Enterprise is available on annual plans only
Can I keep my phone number if I switch from Ooma?
In most cases, yes. The FCC says you can keep your existing number when you change providers, and Dialpad and Quo both say they support porting numbers in. Ask your new provider to start the port and keep Ooma active until it finishes.
Does Ooma have AI features?
Yes, on higher plans and as add-ons. Ooma lists AI transcriptions and AI insights on Pro Plus, and AI Answering Service and AI Receptionist appear as add-ons across its plans.