Grasshopper product overview
Grasshopper is a cloud-based virtual phone system that helps small businesses be more professional, responsive, and efficient. The platform provides all the communication tools to sound big and grow bigger. It equips growing businesses with a phone number plus all of the features of a robust phone system without the expense of additional devices.
Grasshopper enables entrepreneurs to keep their personal numbers private and always know when business is calling. The software brings features like custom greetings, extensions, and call handling at a price made for small businesses. Furthermore, it allows users to access the phone system from anywhere. It functions as a full virtual phone system with calls, texts, custom greetings, extensions, and inbound fax capabilities.
Pros of Grasshopper
- Its business phone greetings can give small businesses a larger and more professional appearance. It can also save on labor costs by replacing a live secretary for answering calls.
- When businesses miss a call from a prospective first-time client, the system sends an automated and customizable text, preventing losing new customers because of missed calls.
Cons of Grasshopper
- The software is only available in USA and Canada.
- At present, it is not HIPAA compliant.
Breakdown of core features
Simultaneous call handling
Grasshopper forwards callers to the next available forwarding number when they reach a line that’s currently busy or not answering. With simultaneous call handling, instead of getting a busy signal, the caller hears the normal ringtone. That way, they stay on the line, ensuring that the team doesn’t miss their call. This feature streamlines high call volume management.
VoIP and WiFi calling
The software’s VoIP calling uses the internet to make calls instead of traditional phone lines or cellular networks. It gives the flexibility a small business needs: calling and texting from anywhere with an internet connection.
On mobile, Grasshopper automatically routes calls over the usual calling network if it identifies a weak signal. There’s no notification or interruption when this happens, and call quality should remain high throughout. Subsequent calls will go back to WiFi when the signal strength improves.
Grasshopper’s voicemail transcription converts voicemails to text so users can read them on their computer, iPhone, or Android device. It allows entrepreneurs to quickly and conveniently get the message when they can’t listen to the recording, enabling faster decision-making by browsing voicemails rather than listening and re-listening to a recording.
When the business owner misses a call from a new client, Grasshopper automatically sends an SMS message with updates on availability. Callers can also respond with their call-back details. Entrepreneurs can get back time in their busy day to work without worrying about missed calls. Moreover, businesses can showcase the company and brand by including images, custom text, and hyperlinks to responses. They can provide new callers with important information about the organization, such as business hours, physical address, and the company website.
(Last updated on 06/21/2022 by Liz Laurente-Ticong)