April 8, 2024

Ooma vs. Vonage: Which VoIP Is Best for You?

Written by
Why is TechnologyAdvice Free?

Key takeaways

  • Ooma is best for teams looking for strong call management features, unlimited international calling, and overall ease of use. 
  • Vonage is the best option for video conferencing, more sporadic international calling, and integrations.
  • Both are strong options for businesses looking to adopt voice-over-internet protocol (VoIP) technology, but for those with preexisting landline systems, Ooma might be a better option, as its systems can add legacy phones. 

As VoIP phone services, Ooma and Vonage are two of the most feature-rich vendors on the market despite being known for their home VoIP solutions. In addition to business cloud telephony, each also has messaging and video conferencing capabilities that help establish them as strong unified communications (UC) providers as well.

Our Ooma vs. Vonage head-to-head comparison is designed to help you understand each provider’s strengths and weaknesses so that you can determine which would work best for your business.

Ooma vs Vonage: Overview

Ooma Vonage
Number of paid business phone plans 3 3
Virtual phone number types 3 3
Uptime service level agreement (SLA) percentage 99.999% 99.999%
Volume pricing
Annual pricing
Video conferencing
Instant messaging
Learn more Visit Ooma Visit Vonage

Are Ooma or Vonage not right for your business? Check out our comprehensive Best VoIP for Small Business Buyer’s Guide for more options.

Ooma


Pros

  • 50-plus business phone features and functionalities in base-level plan
  • Free calling with the Ooma Telo
  • Unlimited calling in the U.S., Canada, Puerto Rico, and Mexico

Cons

  • No annual pricing structure
  • No free trial
  • No dedicated audio conferencing

Ooma is a hosted VoIP phone system that has both a home-based plan and a few dedicated business phone plans. Ooma has some notoriety thanks to its Telo analog telephone adapter (ATA). With the Telo, you’re able to use Ooma for calling without the need for a monthly fee. This plan, which is called Ooma Home, is useful for smaller companies and solopreneurs because the primary investment is in the Telo, which is less than $100.

As you scale into Ooma Office, which is their business phone plan, more call management features are available. In addition to this, Ooma is also one of the few providers that offer unlimited international calling to more than 70 countries. This makes it easy for businesses frequently reaching out to specific international territories to save money thanks to the list of countries not being associated with per-minute pricing.

Read more: What is Hosted VoIP? A Complete Guide

Unlimited international calling: Ooma has unlimited international calling in 60-plus countries. This is especially useful if a business has regular dealings within the countries chosen by Ooma to be on its list of unlimited calling locations. While not every country is included, those countries outside of their list of 60-plus countries come in at the already very inexpensive rates available through most VoIP business phone systems.

Extension monitoring: This feature allows a staff member, like a receptionist, to track the status of a specific extension on the phone system. For example, whether it’s on-hold, on-hook, or in-call is easily determined through the Ooma user’s interface. In addition to these capabilities, the user can initiate a three-way call with the extension or just dial the extension if needed.

Call logs: Ooma users can view call logs via the end-user portal. This allows you to peruse call history with details about phone interactions. Some key reporting details found in an Ooma call log include the call’s origin, duration, date, time, and a discussion summary as it’s been logged by the agent.

Multi-ring: This ensures that when inbound calls are received, all devices on an account will ring simultaneously. This includes devices that aren’t on the current internet connection, so when an agent has to go on the road, it will ring his or her smartphone simultaneously with any desk phones or computers that are assigned to a line/extension.

Ooma has a very low cost of use if you’re a business just starting out and merely want a VoIP system with a dedicated business number. The Telo device would be the only investment, as calls thereafter are free. 

Ooma is also best for businesses looking for unlimited international calling options in several territories across the globe. With this provider, you will be able to contact customers and clients in more than 60 countries. In addition, if calling outside of these 60-plus countries is a necessity, Ooma has competitive rates that will keep you within your budget. 

Vonage


Pros

  • 99.999% uptime service level agreement (SLA)
  • Call flip allows you to quickly swap between VoIP-enabled devices 
  • Call continuity service automatically reroutes calls when emergencies occur

Cons

  • Integrations aren’t particularly strong
  • No free trial
  • Every subscription is locked into a one-year agreement

Vonage is a VoIP provider that also offers home and business phone internet-based service. It stands out because it was one of the first VoIP-based phone providers in the United States. Vonage for Home is moderately priced and includes unlimited calling within the U.S., Canada, Puerto Rico, and Mexico. 

Its business phone system, called Vonage Business Communications, includes more than 50 phone features that are available on all plan tiers. Like Ooma Office, Vonage Business Communications is a VoIP and unified communications as a service (UCaaS) provider. This means that, in addition to voice telephony, you’ll also find that the provider delivers video conferencing, team chat, and other messaging features.

SSO and SCIM support: Vonage has support for both single sign-on (SSO) and the System for Cross-domain Identity Management (SCIM). This allows users to use pre-existing company credentials to sign in to the system.

International company numbers: Vonage provides support for international virtual numbers. This means that businesses have a means of providing their international customers with a local number that they can dial to reach their U.S.-based business.

Spam shield: This tool filters all inbound calls and runs them through a listing of known spam or robocall numbers. When a spam or robocall number is detected, the Vonage user interface (UI) will notify the user with a “Suspected Spam” alert.

Call park and visual call park: When on a call, this feature allows a user to effectively place a call in a dedicated hold state. Then, the user or someone else in the organization is able to retrieve the call from another device via the desktop or mobile app. Visual call park differs from standard call park because it provides a visual representation within the app of how many calls have been placed in the park state.

Vonage’s secret sauce is its ability to add a la carte features to any plan. By default, Vonage has 50-plus ready-made features across all plans, but if you need more functionality, there’s a wider range of features available if you’re willing to pay a little extra. Some noteworthy features include real-time transcription for calls using smart numbers and dynamic geographic routing, which routes customers to nearby offices. 

Vonage also stands out because it offers volume discounts for its service. As your company grows, the per-user monthly fee reduces. This is a good setup for companies looking to stretch their dollar, and if they are looking to save more, annual pricing saves about 30% compared to monthly billing. 

Ooma versus Vonage: A detailed comparison

Ooma Vonage
Auto-attendant
Virtual phone numbers
Video conferencing
Integrations
99.99%+ uptime guarantee
Phone support
HIPAA compliance
Chat support
Local numbers
Toll-free numbers
Vanity numbers
International numbers

Read more: VoIP Security Guide: Tips, Risks & Encryption

Pricing

Pricing for VoIP/UCaaS solutions, with a few exceptions, usually comes down to a per-user, per-month pricing structure. Many providers also opt to create up to three plans with various baked-in features to make them more attractive for businesses as they scale. This is the case in the battle of Vonage vs Ooma—each has three plans with increasing features. Here’s a breakdown:

Ooma Vonage
Monthly price (Tier 1) $19.95 (Essentials) $19.99 (Mobile)
Monthly price (Tier 2) $24.95 (Pro) $29.99 (Premium)
Monthly price (Tier 3) $29.95 (Pro Plus) $39.99 (Advanced)
Annual pricing?
Volume discounts?
Free trial
(30 days)
Activation fees per user $29.95

Vonage. Here’s why:

Ooma and Vonage have similar pricing structures. To put it into perspective, Ooma Office, which is the business VoIP/UCaaS offering from Ooma and Vonage Business Communications, is only about four cents apart in price. While it seems like Ooma wins with a price of $19.95 per month compared to Vonage’s $19.99, it’s important to note that Vonage has annual pricing, which reduces the price by 30% per user. This happens in all subsequent plans.

Couple this with available volume pricing, and Vonage comes out to be a much cheaper option, especially as the company grows. There’s also no activation fee per user with Vonage. While Vonage could provide potential customers with a free trial, this doesn’t sway the needle too far in Ooma’s direction, even though they grant a month of the service on a free trial. 

Call management features

VoIP systems are known for their call management features, and the high number of these is why the VoIP vs landline debate often results in VoIP coming out significantly ahead of the older technology. For this reason, a vendor lives and dies by the number of call management features it offers, and both Ooma and Vonage deliver the tools you need to properly manage inbound calls. Here’s a breakdown of call management features that are bundled with each provider without a la carte pricing:

Ooma Vonage
Auto-attendants
Call hold
Call waiting
Call flip
Call forwarding
Call screening
Call announce
Virtual mailbox
Ring groups
Call tagging
Call queues
Call park
Extension monitoring
Call recording

Ooma. Here’s why:

Although many call management features are available with a Vonage subscription, many are also available with add-on pricing. On-demand call recording, virtual mailboxes, ring groups, and call queues all come with an extra charge. With Ooma, these are folded neatly into their plan structure, which helps this vendor come out ahead for call management.

Read more: VoIP vs. Landline: Here’s the Difference for Businesses

Video conferencing

In a VoIP/UCaaS platform, having built-in support for video conferencing is very useful. Rather than swap applications from your VoIP provider to an external platform like Zoom, a provider with both calling and video within the same user experience helps streamline communication processes. These two vendors offer a relatively similar experience when it comes to video conferencing:

Ooma Vonage
Online whiteboards
Screen sharing
Number of participants 100 100
Meeting recording
Google Calendar integration
Microsoft Calendar integration
Chat
Participant mute
Emojis
HIPAA compliance
Waiting room

Vonage. Here’s why:

Another close one. While both providers have a similar 100-attendee video conferencing cap, Vonage is compliant with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This protects users’ confidential health information, which is useful for companies managing this type of data. Additionally, Vonage also has a few useful features that are not present with Ooma’s video conferencing. These include emojis and live waiting rooms.

International support

Ooma and Vonage are both strong options for businesses looking to do business overseas. From a calling perspective, Ooma and Vonage grant very reasonable rates to many countries. For example, calling Australia only costs about $0.038 per minute with Ooma. 

With Vonage, the basic international calling comes in two options: Tier 1 and Tier 2. With the first tier, you’re granted a bundle of 1,000 minutes for $50 per month. This scales upward toward 100,000 minutes, which costs $4,120 for the same period. Tier 2, on the other hand, expands the range of supported countries for the monthly price of $110 for 1,000 minutes. This also scales up to 100,000 minutes for a monthly price of $9,680 per month.

Vonage’s two plans provide calling access to 85 countries, while Ooma’s Ooma World Plus plan grants unlimited calling to over 70 countries. 

Vonage Ooma

Rated international calling 

Yes (bundles in 85 countries)

Yes (230+ countries)

Unlimited international calling

No

Yes (73 countries)

International numbers

Yes

No

It’s a tie. Here’s why:

While both providers have plans for international calling designed to save customers money, Vonage is the only one offering international numbers. This allows your overseas customers to reach your company without incurring long-distance fees. Both providers deliver exceptional rates for calling overseas, and purchasing a bundle with preset calling minutes is convenient for many types of businesses that might make irregular calls to those locations. 

Still, Ooma might be more valuable if you consistently need to call any of the countries on Ooma’s unlimited international calling list. Additionally, not having to commit to any minutes and being able to simply be charged for what you call is also very useful. There’s a much larger selection of countries available through Ooma, but not having international numbers makes it so the two competitors are fairly equal when it comes to international support.

Integrations

In a business phone system, integrations help add connectivity to various third-party applications. For example, Salesforce integration means that a company is able to use its VoIP system to dial directly from within the Salesforce application and vice versa. Integrations are one of the prime reasons why VoIP systems tend to be better options for businesses, especially when considering VoIP vs cellular or standard landlines. Simply put, these connections are easy ways to incorporate additional software into your communications stack.

Read more: VoIP vs. Cellular: What’s the Difference?

Here are a few of the integrations that are available with Vonage vs Ooma:

Ooma Vonage
Salesforce
Freshdesk
Microsoft Dynamics
Zoho
HubSpot
Google Workspace
Microsoft 365
Slack
Zapier

Vonage. Here’s why:

If we’re looking at overall connectivity, neither Vonage nor Ooma is incredibly strong. Both integrate with key customer relationship management (CRM) solutions like Salesforce, but when looking at the integration options in their entirety, Vonage only has about 21 integrations, and Ooma has about five when adding the CRM options it has with its Google Workspace connectivity. 

Still, the numbers don’t lie — Vonage just has more integrations than Ooma. On a side note, one of the better providers for this kind of connectivity is RingCentral. In total, this vendor connects with more than 300 third-party solutions.

Ease of use

A VoIP system sometimes has a learning curve. This is because setting up phone menus, allocating numbers, and taking deep dives into analytics might take some practice, lengthening the adaptation process. For ease of use, both Vonage and Ooma are relatively easy platforms for new users to adopt, especially considering that both companies have home-based alternative plans that target the average consumer. 

You won’t need a dedicated IT team for configuration with either Vonage or Ooma. Vonage’s main functions are presented along the left side of the screen and are very easy to understand. Ooma virtually walks you through the entire process, and specific functionalities are also presented in a list along the left side.

Ooma Vonage
Guided setup
Design aesthetic Drop-downs Drop-downs and tiles

Ooma. Here’s why:

When it comes to setup, Ooma is one of the best VoIP solutions for small businesses for user-friendliness. This is because of the auto-configuration tool that they incorporate to greatly reduce the configuration of the system. For example, in most cases, users will only need about 15 minutes to get dialing through their Ooma Office system. Additionally, since Ooma is kind of built on the analog telephone adapter (ATA), it’s very easy to connect analog phones to the system.

The Express Setup Assistant is designed to help new users quickly set up auto-attendants, add users, and also assist in configuring basic line settings for a given business. Additionally, Ooma provides a very simplified interface in mobile, desktop, and browser-based apps. While it might be slightly more dated-looking than Vonage’s svelte interface, with features like a dedicated “Make a call” button on all screens, it just wins out when it comes to simplicity. 

Ooma vs Vonage: How to pick

The best way to decide which of these VoIP/UCaaS solutions works for your needs is to look at the finer features of each. For example, Ooma is far more attuned to companies with legacy phone technology looking to adopt VoIP. Landline systems are able to be incorporated into an Ooma phone system, so it could be a better option for those looking to hit the ground running. 

Conversely, Vonage is a better option for those looking to embrace unified communications. Vonage’s video conferencing is stronger than Ooma’s; it has a very competitive team messaging app called VBC Team Messaging that works very similarly to Slack, and its business inbox incorporates not only SMS and MMS but also Facebook Messenger.

Frequent international callers will find that Ooma is a better option thanks to unlimited international calling, but the opposite user will find that Vonage’s bundle packs for the same kind of calling make the process simple. When it comes to VoIP security, both are encrypted and have been audited by third parties to ensure reliability. This is critically important for VoIP systems because they are internet-based.

While Vonage has edged out Ooma in our head-to-head, both are exceptional options for businesses looking to incorporate VoIP business phones into their communications. 

Featured Partners: VoIP Software

1 RingCentral Office

Visit website

RingCentral is a business VoIP provider that offers cloud-based communications including message, video, phone, and collaboration features. It offers a number of different tools that you can buy as standalone products or as part of a unified communications platform. Some features include call screening, internet fax, call forwarding, visual voicemail, multi-level Interactive Voice Response (IVR), video conferencing, and team collaboration.

Learn more about RingCentral Office

2 Zoho Meeting

Visit website

Join meetings and webinars from anywhere you want using the VoIP service from Zoho Meeting. If you're away from work, you can still join meetings by dialling a regional number from your phone. Zoho Meeting offers more than 55 local dial-in numbers for different regions around the globe. Organization admins can also get the toll-free add-on to enable members to join meetings from phones at zero cost. Zoho Meeting also offers recording, screen sharing, and video conferencing.

Learn more about Zoho Meeting

3 Ooma

Visit website

Ooma is a business communication product that features voice over IP services, messaging via chat and SMS functions, and video conferencing. This VoIP product works over a multitude of devices for seamless access while working on-premises, remotely or on-the-go. Find out more about the features of Ooma to help you choose the right VoIP solution for your business.

Learn more about Ooma


Corey McCraw Avatar

About the author


TechnologyAdvice is able to offer our services for free because some vendors may pay us for web traffic or other sales opportunities. Our mission is to help technology buyers make better purchasing decisions, so we provide you with information for all vendors — even those that don't pay us.
In this article...