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Zoom Phone reviews

Zoom Phone

Feature-rich cloud phone system for businesses of all sizes
our rating 4.5 out of 5 Stars

Zoom PhoneProduct Overview

  1. About Zoom Phone
  2. Pros of Zoom Phone
  3. Cons of Zoom Phone
  4. Breakdown of core features

Zoom Phone product overview

Zoom Phone is a full-featured cloud phone system built on the Zoom platform that enables secure voice calls across all supported devices. It empowers end users to make phone calls with the same simplicity and familiarity as Zoom video meetings. The system utilizes a single communications network.

Zoom Phone includes traditional PBX features that allow employees to talk and interact in new ways to keep businesses moving. Companies can provision and manage users and intelligently monitor business interactions with a user-friendly centralized administration portal. The globally-distributed Zoom cloud platform delivers secure HD audio with enterprise-class reliability and quality of service.

Pros of Zoom Phone

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  • It lets users make and receive calls over WiFi, cellular data, and cellular voice connections.
  • It aligns with major standards and certifications, regardless of where users are calling, provisioning, or managing their environment.

Cons of Zoom Phone

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  • It doesn’t have native digital faxing features.

Breakdown of core features

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Auto attendant/IVR

Organizations can reduce the workload of administrative assistants by creating automated attendants with Zoom Phone’s call routing wizards. Users can define unlimited multi-level auto attendants to systematically route calls to queues, extensions, and voicemails.

Intelligent call routing and management

Zoom Phone ensures efficient call connections with intelligent personal and system call routing capabilities. This feature automatically routes incoming calls to a designated user or group of phone users. Users can also route calls to external contacts or to custom audio messages.

Call queues

Call queues allow admins to manage incoming calls and route them to a specific group of users. For example, users can route calls to people in the organization’s billing, sales, or customer service departments. Each call queue has a maximum of 50 members. Users can also change call queue settings and monitor call queue calls.

Call delegation

Zoom Phone’s call delegation provides a simple way for phone users to assign others to handle calls on their behalf. For instance, executives can delegate calling privileges to their assistants, letting the assistant make and receive calls on the executive’s behalf. Both users will be able to see the status of the shared lines.

(Last updated on 09/23/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


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  • Intelligent Call Routing & Management
  • Auto Attendant / IVR
  • Interoperability With Standards-Based Endpoints
  • Voicemails and Call History
  • Caller ID and Dialing Personas
  • Call Recording
  • Shared Line Appearance/Call Delegation
  • Zoom Mobile and Desktop App
  • Desk Phone Support
  • Call Transfer
  • Call Forwarding
  • Call Blocking
  • Call Hold
  • Elevate to Meeting
  • Listen (Monitor)
  • Whisper
  • Barge
  • Emergency Calling
  • Phone Number Porting
  • Device Management
  • Call Queues
  • Music on Hold
  • Call Logs
  • Quality Dashboards
  • Advanced Analytics


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Pricing Model

  • Pay-as-you-go
  • US & Canada Metered
  • US & Canada Unlimited
  • Pro Global Select


  • English