Zoom Phone 2026 Overview: Pricing, Ratings & Details

Zoom Phone is a full-featured cloud voice-over-Internet-protocol (VoIP) phone system built on the Zoom platform. It enables users to place secure and HD voice calls across all supported devices. Zoom Phone offers unified communications (UC) functionalities such as call routing, call queuing, and voicemail. 

The platform includes traditional PBX features that enable employees to communicate and interact in new ways. Companies can provision and manage users, as well as intelligently monitor business interactions, through a user-friendly centralized administration portal.

Continue reading to determine if this is the ideal VoIP phone for your business needs.

Is Zoom Phone right for you?

To determine if Zoom Phone is worth your investment, I’ve identified the best use cases for it. Go for Zoom Phone if you:

• Use Zoom for virtual meetings or team chat: Zoom Phone creates a seamless communication experience by unifying voice, video, and messaging in one platform. It connects with Zoom Meeting and Zoom Team Chat instantly without the user having to log in separately or switch devices.
• Have a hybrid or remote team: Zoom Phone is accessible through mobile and desktop apps, enabling your remote team members to stay connected from anywhere, without the need for desk phones or VPNs. It also supports bring your own device (BYOD), which benefits distributed teams.
• Have light to moderate call volumes: This cloud-based phone system provides all the basic call management tools like call queues, IVR, call monitoring, and analytics. However, if you require more advanced call center functionalities, such as predictive or power dialers, agent performance dashboards, and customizable analytics dashboards, consider RingCentral as an alternative.

Zoom Phone alternatives

While Zoom Phone is a popular choice, given that it’s part of the Zoom environment, it’s not always the best option for more specific business needs, such as app integrations or heavy call volumes. If Zoom Phone is not enough, consider these top alternatives:

Related read:

6 Best Zoom Alternatives
Skype vs Zoom: VoIP Software Review
Best VoIP for Small Business

Zoom Phone pros and cons

Zoom Phone pricing

3.44 out of 5

Zoom Phone is more affordable than its competitors, starting at only $10 per user per month. However, I deducted some points due to the lack of a free trial and volume discounts. The platform offers three pricing tiers: Metered, Regional Unlimited, and Global Select.

All plans offer the same set of features and inclusions, except for the Metered plan, which doesn’t include unlimited domestic calling.

Add-ons

• Zoom Phone Power Pack: $25/user/month, delivers enhanced call queue analytics, desktop user experience, and team SMS.
• Additional phone numbers: Starts at $5 per month, offers the option to add local, toll-free, and international numbers.
• International calling: $10/month, with unlimited international calls to over 15 countries and regions.

General features

4.42 out of 5

Zoom Phone received a high rating for general features, as the platform offers all the essential voice-over-Internet-protocol (VoIP) capabilities that most businesses need. It provides local telephony services to 49 countries and toll-free calling to up to 56 countries, centralizing business communications on a unified platform.

Here’s a rundown of the features to expect when you subscribe:

• Unlimited domestic calling (available with the second-tier plan and up)
• Call handling (e.g., call park, transfer, forwarding, barge, monitor, whisper, takeover) 
• Voicemail with transcription
• Automatic call distribution with call queueing
• Unlimited auto attendants and interactive voice response (IVR)
• Call recording
• Mobile and desktop apps
• Seamless integration with Zoom Meeting

Advanced features

3.5 out of 5

Zoom Phone garnered a fair rating in this category because users get advanced features like AI Companion and international calling. However, some of these extra features require additional fees. For instance, call queue analytics costs $25 per month, and international calling to 19 countries is priced at $10 per month.

Here are the advanced features to expect when you sign up:

• AI Companion (e.g., post-call summaries, voicemail task extraction, SMS summary thread)
• Emergency calling
• Emergency response center
• Enterprise APIs and security
• Bring your own carrier (BYOC) support
• Hybrid integration to legacy PBX
• Team chat and messaging

Customer support

4.25 out of 5

Zoom Phone scored high in customer support, as it offers multiple support channels across all plans, something competitors only make available with higher-tier options.

With this cloud-based phone system, you get 24/7 live chat and phone support. It also has robust self-service learning resources, including a knowledge base, video tutorials, webinars, forums, and a learning center. You can also reach its customer service team via email.

Zoom Phone’s ease of use

4.69 out of 5

Looking at all the criteria scores, Zoom Phone scored the highest on ease of use — and for a good reason. It is highly intuitive, especially if you are already using Zoom for your online meetings. Users also benefit from a centralized web-based admin portal, which allows them to manage users or route calls with just a few clicks.

Integrations

4.58 out of 5

Although not as extensive as its competitors, Zoom Phone’s integrations garnered it a high rating. Zoom Phone connects seamlessly with popular business apps, including the following:

Productivity and collaboration tools

• Microsoft 365
• Google Workspace
• Zoom Meetings
• Zoom Team Chat
• Slack
• Microsoft Teams

Customer relationship management (CRM) and help desk platforms

• Salesforce
• HubSpot
• Zendesk

Check out Zoom’s App Marketplace to see if it connects with your current tech stack.

Security

4.38 out of 5

Throughout the years, Zoom has strengthened its security features to create a more reliable business communication environment, earning the trust of its customers worldwide. Zoom Phone provides an enterprise-grade security architecture that meets rigorous global compliance standards.

• End-to-end encryption
• Role-based permissions
• Advanced authentication (e.g., single sign-on and two-factor authentication)
• Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance
• General Data Protection Regulation (GDPR) compliance
• Emergency services (e.g., E911 capabilities that automatically update a caller’s location)
• Comprehensive audit logs and activity tracking

Frequently asked questions (FAQs)

Does Zoom Phone work internationally?

Yes, Zoom Phone supports metered international calling, but note that this service is only available with the Regional Unlimited plan and up. To access unlimited international calling to more than 15 countries and regions, there’s a paid add-on service for $10 per month.

Can I keep my existing business number with Zoom Phone?

Yes. Zoom Phone support number porting, which allows you to retain your existing phone number. To facilitate this process, submit a request through the Zoom web portal.

What hardware does Zoom Phone support?

Zoom Phone works with softphones on desktops and mobile devices, and supports desk phones from top brands including Poly, Yealink, Cisco, Avaya, and Grandstream. Make sure to check Zoom Support to find the list of certified hardware.