11 Best Dialpad Alternatives and Competitors in 2024

Why we chose Vonage over Dialpad

Vonage topped our list of best Dialpad alternatives because it allows businesses to customize their accounts and feature sets based on their specific requirements. This makes the solution ideal for teams with seasonal call volume spikes. Its application programming interfaces (APIs) streamline customer interactions by routing calls through the Vonage system for pre-programmed tasks before returning them to the user.

Another area where Vonage stood out compared to Dialpad is video meetings—Vonage accommodates up to 200 virtual meeting participants for up to 15 hours, compared to Dialpad’s maximum of 10 participants, five hours at a time. Vonage also offers more comprehensive collaboration features like the “Be Right Back” feature, which notifies other participants you have temporarily left.

Why we chose GoTo Connect over Dialpad

Unlike Dialpad and other alternatives, GoTo Connect provides users unlimited international calling to over 50 countries, making it the best VoIP for international calls. It’s an excellent option for businesses with global locations and clients since countries included in the free calling plan include China, France, Germany, India, Mexico, Spain, and the United Kingdom. For countries outside of the list, GoTo Connect offers lower per-minute rates.

Why we chose Zoom Phone over Dialpad

Thanks to its integration with Zoom, Zoom Phone stands out from other alternatives to Dialpad, particularly for video conferencing capabilities. Unlike Dialpad, which limits video meetings to 10 participants, Zoom Phone seamlessly integrates with Zoom Meetings, offering at least 100 participants, depending on your plan. 

Zoom Phone’s video conferencing is widely recognized and user-friendly, ensuring seamless adoption within teams and businesses. Its key virtual meeting features include local and cloud recording storage, Up to 1,000 participants for 30 hours, whiteboards, automated meeting captions, and in-meeting chat.

Why we chose Nextiva over Dialpad

Nextiva was our choice for sales and customer service interactions because of its customer support automatic call logging, auto-dialer, and customer interaction history. These tools help agents manage client interactions and document the customer journey. Best of all, with 99.999% uptime, it’s reliable, ensuring business continuity. 

Unlike Dialpad, Nextiva offers toll-free numbers and minutes, making businesses more accessible to customers. In terms of Dialpad vs Nextiva analytics, both offer standard metrics like call time and abandonment rates. However, Nextiva’s analytics cover call center performance, management, and scheduling, while Dialpad is more standard, focusing on call center data and logistics.

Why we chose RingCentral over Dialpad

RingCentral is the top alternative to Dialpad for unified communications, offering video meetings for up to 200 participants with 24-hour durations. Unlike Dialpad, which provides only local and international numbers, RingCentral offers vanity and toll-free numbers. Additionally, it includes advanced call management features like shared lines, custom roles, and live reports for real-time queue monitoring, making it ideal for managing teams and optimizing workflows.

Additionally, Dialpad natively integrates with less than 20 third-party solutions, while RingCentral connects with over 300 apps. RingCentral integrates with popular tools for collaboration and CRM, such as Google Workspace, HubSpot, and Slack. On top of this, RingCentral offers access to its developer platform so you can add voice, SMS, and video APIs, strengthening your system. 

For more information on how these two providers stack against each other across crucial phone systems, look at our Dialpad vs RingCentral comparison. 

Why we chose Talkdesk over Dialpad

For call centers, Talkdesk is the top alternative to Dialpad, thanks to its specialized call center features, especially its ACD, which allows call routing based on agent skills, availability, and priority levels. Moreover, Talkdesk offers advanced workforce management tools, which help supervisors optimize staffing and scheduling for fluctuating call volumes. Other call center tools available include AI-powered speech analytics, agent coaching, and custom dashboards for metrics tracking.

While Dialpad offers several call management tools, such as multi-level auto attendants, hold queues, and ring groups, it lacks the industry-specific cloud solutions that Talkdesk offers. For example, the Healthcare Experience Cloud for Providers includes an industry workspace, 100% SLA, and relevant add-ons like Talkdesk Autopilot for Healthcare, which are tailored for healthcare services. 

Why we chose Google Voice over Dialpad

Google Voice stands out as the best alternative to Dialpad when it comes to streamlined services. Unlike Dialpad, which offers a more complex product with AI capabilities, Google Voice provides a lean, streamlined service without unnecessary frills, reducing complexity and costs. Google Voice is a solid choice for those prioritizing simplicity and core VoIP features over advanced call management tools.

For solopreneurs or anyone exploring Google Voice, the Personal plan offers an accessible and free Dialpad alternative. Its mobile app, available on both iOS and Android, provides one of the most user-friendly Dial Pad alternatives for iPhone.

Why we chose 8×8 over Dialpad

While Dialpad offers comprehensive security features like end-to-end encryption and security compliance certifications for the Health Insurance Portability and Accountability Act (HIPAA) and GDPR, 8×8 offers more by meeting Federal Information Security Management Act (FISMA), PCI, and the EU Privacy Shield Framework. 

It’s HIPAA compliant, providing business associate agreements for covered entities and associates. It protects customer calls using the same encryption technology the U.S. government uses, including TLS and SRTP/AES encryption. 8×8 services are secured by a geographically diverse, fully redundant data center.

Why we chose Ooma over Dialpad

Ooma stands out as one of the Dialpad competitors for domestic calling, thanks to its expansive coverage beyond just the U.S. and Canada. Ooma extends its unlimited calls to mobile and landlines in Mexico and Puerto Rico. The Ooma Premier plan lets you access VoIP services for just $9.99 per month. If you don’t require unlimited calling beyond the US and Canada, opt for the Ooma Basic, which is enough for your needs.

Why we chose OpenPhone over Dialpad

OpenPhone is an excellent choice for small teams thanks to its cost-effective shared phone numbers feature. As one of the top Dialpad competitors in the market, unlike Dialpad, which can become expensive as team sizes increase, OpenPhone’s pricing model enables multiple team members to utilize the same business number. 

Additionally, features such as customizable voicemail, AI-powered responses and transcripts, auto-replies, scheduled messages, and ring order streamline communication and automate tasks, allowing smaller teams to enhance productivity significantly.

Why we chose Grasshopper over Dialpad

Grasshopper is an excellent Dialpad alternative, thanks to its flat-rate pricing structure and the ability to combine shared phone numbers with extensions. Unlike Dialpad, Grasshopper also provides vanity numbers, allowing you to secure a more memorable phone number that customers can easily recall. Their website features a number lookup tool to help you find available vanity numbers for your business. 

In this Dialpad vs Grasshopper comparison, Grasshopper is ideal for teams that share phone numbers. With its fixed monthly fee, regardless of the number of users, teams can access up to four numbers and unlimited extensions on its highest plan.