Product Quick Facts
Talkdesk is a leading browser-based call center software solution. The easy-to-use out-of-the-box inbound call center software helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads – all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.
Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller’s name, image, contact information, purchase history and contact history in the agent’s browser in real-time.
Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.
With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.
We recommend Talkdesk to businesses of any size looking to improve their inbound call center operations and customer experience, especially those who want to integrate their call center software with their other business tools. Not sure if Talkdesk is the right call center software for your business? Call, click, or email to speak with an unbiased Technology Advisor today for a no-cost, no-obligation consultation on your unique needs.
(Last updated on 05/09/2016)