Best VoIP for International Calls in 2024: Top 10 Providers Compared

Why we chose RingCentral

RingCentral’s ability to unify global operations under one communication system, coupled with features like multi-level IVR and automatic call recording, positions it as a leader in the VoIP market for large enterprises.

Attributes such as feature sets, global reach, and scalability make it a top contender, mirroring some of the advantages offered by Nextiva.

One place RingCentral wins against Nextiva is its Global Office feature, which allows your business to maintain a local presence in over 40 countries by providing local numbers. This is particularly valuable if you have global operations, as it enables seamless communication across borders without the complexities of managing multiple regional systems. In contrast, while Nextiva offers excellent domestic services, it doesn’t provide the same level of global integration and local presence that you’ll find with RingCentral.

RingCentral’s multi-level IVR (Interactive Voice Response) system offers advanced call routing with customizable multi-level menus, which is essential if you’re handling large volumes of international calls. This system ensures customer inquiries are directed to the appropriate department or agent based on the caller’s location and needs. While other providers like Vonage also offer IVR capabilities, RingCentral’s implementation is better, making it better suited for complex, large-scale operations.

RingCentral’s unlimited international calling plans, which include over 50 countries, are another significant advantage. These plans simplify billing and reduce costs if you have extensive international communication needs. This feature is particularly important for large enterprises that need to manage budgets carefully while maintaining high call quality.

If you’re in a regulated industry or need to maintain records for quality assurance and training purposes, you’ll appreciate RingCentral’s automatic call recording for international calls. This feature is available in higher-tier plans and is seamlessly integrated with the platform’s other tools, making it easier for you to manage and review calls across different regions.

Finally, RingCentral’s global data center network ensures low latency and high-quality calls by routing through the nearest data center, minimizing disruptions, and maintaining clear communication lines. This is particularly beneficial if you can’t afford any downtime or quality issues in your international communications. 

Also read: Google Voice vs. RingCentral: Which VoIP is Best in 2024?

Why we chose Nextiva

Nextiva offers a variety of plans, all of which are thoughtfully designed to address a wide spectrum of business needs, from fledgling startups to expanding enterprises. 

What makes Nextiva stand out from the crowd is the way its breadth of features available at each tier are integrated. Nextiva offers a tailored solution that balances affordability with high functionality. 

The Digital Plan, priced at $20 per user per month, serves as a solid foundation for businesses looking to streamline their communication channels. You’ll find essential tools like website live chat, messaging apps, and social media management, which are ideal for startups aiming to establish a strong online presence. The inclusion of a digital service helpdesk ensures that you can effectively manage customer inquiries across various platforms, making it a comprehensive solution even at the entry level.

As your business grows, you might find the Core Plan, at $30 per user per month, to be a more attractive option. This tier adds crucial features such as inbound and outbound voice services, business SMS, and video meetings. 

The ability to conduct video meetings, although limited to 45 minutes, is particularly useful if you need to connect with remote teams or international clients regularly. Additionally, the plan’s call routing feature ensures that calls are efficiently directed to the right department or team member, reducing wait times and improving customer satisfaction. It’s worth noting that this level of functionality is often only available in higher-tier plans from competitors like Ooma or Phone.com, making Nextiva’s Core Plan a more inclusive option.

For businesses that are scaling rapidly and require more advanced communication tools, the Engage Plan at $40 per user per month offers significant upgrades. It offers access to call center and queuing capabilities, toll-free numbers, and advanced reporting tools. These features are crucial if you handle a high volume of international calls and need detailed analytics to track performance and identify trends. 

The integration with Microsoft Teams further enhances collaboration by allowing your teams to manage calls, video conferences, and messaging within a single platform, a feature that even larger competitors like Vonage might struggle to match in terms of seamless integration.

At the top end of Nextiva’s offerings is the Power Suite Plan, designed for sales and service teams that require top-tier features. Priced at $60 per user per month, this plan includes advanced IVR and intelligent routing, which are essential if you need to manage complex call flows and ensure that customers are always connected to the right person. The addition of a unified team interface and a supervisor dashboard provides real-time insights into team performance, making it easier for you to manage and optimize operations. This level of detail and control is typically reserved for much more expensive enterprise solutions, yet Nextiva provides it at a price point that remains accessible to a wide range of businesses.

Also read: Top 6 Nextiva Alternatives & Competitors for 2024

Why we chose Phone.com

Phone.com is a budget-friendly and flexible VoIP solution. Its competitive pricing that lets you tailor your plan to what you actually use, making it a top choice for small businesses. 

The company distinguishes itself primarily through its highly competitive pricing structure, allowing businesses to tailor their plans based on actual usage, which can significantly reduce unnecessary expenses. This approach provides a notable advantage over competitors like RingCentral and Vonage, which, while feature-rich, often come with higher costs and more complex pricing models.

With a starting price of just $12.99 per user per month, Phone.com’s Basic Plan offers an attractive entry point, providing essential VoIP features and 300 minutes of calling within the U.S. For businesses requiring frequent international calls, Phone.com offers highly flexible pay-per-minute rates, enabling efficient cost management by charging only for calls made. This flexibility gives Phone.com a significant edge over providers like Nextiva, which may offer broader features but at a higher base cost, making it less suitable for cost-conscious businesses.

The Plus Plan, priced at $19.99 per user per month, enhances the offering with unlimited calling within the U.S. and Canada, and includes features such as video conferencing and call recording. This makes it a robust option for businesses looking to scale their communication capabilities without incurring substantial costs. Regarding international calling, Phone.com offers competitive rates and the option to add unlimited international calling to over 50 countries, making it an economical choice for businesses with global reach. This contrasts favorably with providers like Vonage, which, while offering extensive international options, often require more expensive plans to access similar features.

Another key advantage of Phone.com is its user-friendly interface, which is particularly beneficial for businesses without dedicated IT support. The platform’s intuitive design and straightforward setup allow businesses to quickly implement and manage their VoIP system, unlike more complex solutions from competitors like RingCentral, which require more technical expertise to fully leverage.

Phone.com’s strong mobile app support is also noteworthy, ensuring employees can stay connected whether in the office or on the move. This feature is crucial for businesses with remote or traveling employees, providing seamless access to communication tools without the need for additional infrastructure investment. While Verizon Wireless excels in mobile integration, Phone.com offers a more affordable alternative that still meets the needs of mobile workforces.

Why we chose Vonage

With its powerful combination of international minute bundles, extensive CRM integrations, HD voice quality, and customizable call management features, Vonage is a top all-around choice for international calling VoIP software.

With the International Minute Bundles, you can purchase a set number of minutes that can be used across 85 countries, giving you the flexibility to manage costs while ensuring that you can always stay connected. This makes it easier for you to expand your business without worrying about escalating expenses.

For businesses that rely on CRM systems to manage customer relationships, Vonage is a go-to option. With support for over 100 different CRM systems, including popular platforms like Salesforce, HubSpot, and Zoho, Vonage ensures you can seamlessly integrate your communication system with your existing tools. While competitors like RingCentral also offer CRM integration, Vonage’s broader range of supported platforms gives you greater flexibility to choose the best fit for your business’s unique needs, especially when operating on an international scale.

Vonage makes managing calls from different time zones and regions easy with its customizable virtual receptionists and multi-level auto-attendants. These features allow you to route calls efficiently, ensuring that your international customers are always directed to the appropriate department or representative. The platform offers a level of customization that surpasses competitors like Ooma, which tends to cater more to smaller businesses with less complex needs.

When it comes to pricing, Vonage is known for its transparency and modular approach to service plans. You can start with a basic plan and add features as your business grows, giving you the flexibility to control costs while accessing the tools you need. This contrasts with services like Nextiva, which requires you to upgrade to higher tiers to access certain features, potentially leading to higher overall costs. With Vonage, you have the freedom to customize your plan to suit your business’s evolving needs.

While Vonage does have some limitations, such as additional costs for certain advanced features like call recording and toll-free numbers, the value it provides for businesses with extensive international communication needs often justifies these expenses. If you prioritize global reach, CRM integration, and call quality, Vonage is a top choice.

Also read: Vonage vs. RingCentral

Why we chose Verizon

When considering Verizon Wireless VoIP for Business, you’ll find it’s a robust and highly reliable solution, particularly well-suited if you’re running a large enterprise with extensive international communication needs. You can take advantage of Verizon’s global IP Trunking capabilities to efficiently manage multiple voice and data channels across a single, secure IP connection. This feature is especially beneficial if your company operates in multiple countries, as it allows you to streamline your communications infrastructure while maintaining high-quality voice connectivity worldwide. 

You’ll also appreciate that Verizon’s VoIP is certified to the ISO 27001 standard, ensuring all your international communications meet stringent security requirements – crucial if you’re in industries like finance or healthcare that must comply with rigorous data protection regulations.

A standout feature you’ll benefit from is Verizon’s seamless integration with mobile devices, making it an ideal choice if you have a remote or mobile workforce. The Verizon VoIP app allows your employees to manage international calls, messages, and video conferences from their smartphones, providing a unified communication experience regardless of location. This mobile integration is particularly valuable if your employees frequently travel or work from various global locations, ensuring they remain connected and productive. 

While competitors like Nextiva and RingCentral also offer strong mobile capabilities, you may find Verizon’s established global network infrastructure gives it an edge in terms of reliability and call quality, especially in areas with less robust internet connectivity.

However, you should be aware of certain drawbacks that may make Verizon’s VoIP service less appealing if you’re running a smaller business. The cost, starting at $35 per line per month, is higher than many competitors, which could be prohibitive if you’re a startup or small business requiring multiple lines. 

Additionally, you’ll find that Verizon’s VoIP lacks integration with popular CRM and productivity software, potentially limiting its flexibility if you rely heavily on these tools to manage customer relationships and operations. This is an area where competitors like RingCentral excel, offering more extensive integration options and advanced features that can be more easily customized to meet specific business needs.

Another potential downside you might encounter is the complexity involved in setting up some of Verizon’s more advanced features, such as IP Trunking and advanced call routing. While powerful, these features may require technical expertise to configure correctly, which could be challenging if you don’t have dedicated IT support. This complexity contrasts with the more user-friendly setups offered by providers like Ooma, which, although less feature-rich, are easier to manage if you have limited resources.

Despite these challenges, you’ll find Verizon’s VoIP service remains a top choice if you’re running a large enterprise that prioritizes reliability, security, and global reach in your communications systems. The service’s ability to support unified communications across multiple devices and locations, coupled with its strong security features, makes it particularly well-suited if you have complex international operations. 

However, you should carefully consider your specific needs and resources when choosing between Verizon and other VoIP providers, particularly if cost and ease of integration are primary concerns for your business.

Why we chose Zoom

Zoom is a strong contender for businesses that prioritize video communication and also need reliable international calling capabilities. Its combination of high-quality video conferencing, competitive pricing, and global voice connectivity make it suitable for businesses of various sizes, particularly those that frequently use video collaboration. However, it’s important to keep in mind that businesses with more specialized international calling needs may find other VoIP providers better suited to their specific requirements.

With Zoom’s extensive global infrastructure, you can expect high-quality connections and minimal latency, ensuring that your global meetings maintain a professional standard.

One of the advantages of Zoom is its pricing structure. The Phone Pro plan starts at just $10 per user per month—the lowest on our list. If you need a more comprehensive solution that includes international calling, the Zoom United Business plan at $30 per user per month is a great option. This plan gives you access to the full suite of video conferencing and VoIP services, making it a versatile choice for businesses with varying communication needs. When you compare this to other VoIP providers like RingCentral, which may offer similar global features but at a higher cost, Zoom provides a good balance of affordability and functionality, especially if video communication is a top priority for your business.

While Zoom’s international calling features may not be as extensive as some specialized VoIP providers, it still offers competitive rates and supports a wide range of countries. One useful feature is the ability to provide local dial-in numbers in over 90 countries, which makes it easier for global teams to join meetings without worrying about high calling charges. This is particularly helpful for facilitating international collaboration.

If you’re comparing Zoom to other services like Vonage, which is known for its global reach, or Nextiva, which offers a wide range of business communication features, Zoom’s strength lies in its user-friendly interface, high-quality video, and affordable pricing. These factors make it an attractive choice for businesses that heavily rely on video conferencing for their day-to-day operations. Additionally, Zoom integrates well with CRM systems and other business tools, allowing it to fit seamlessly into your existing workflows.

Also read: 6 Best Vanity Phone Number Providers

Why we chose Ooma

When you examine Ooma’s offerings, you find they are specifically designed to address the needs of smaller businesses, making it a more accessible and straightforward option in the market.

The Essentials Plan provides unlimited calling within the U.S., Canada, Mexico, and Puerto Rico, alongside a range of business-focused features, including a virtual receptionist, call forwarding, and voicemail-to-email. If your small business frequently communicates within North America, you’ll find this plan offers excellent value, eliminating the need for complex and expensive international calling setups.

The second tier builds upon the Essentials Plan by adding features like call recording, voicemail transcription, and video conferencing for up to 25 participants. These tools are particularly beneficial if you’re scaling your operations or your business prioritizes data collection. While the video conferencing feature is still basic compared to specialized services like Zoom or RingCentral, it’s sufficient for smaller teams that don’t need extensive collaboration features.

For businesses with more extensive needs, the Pro Plus Plan adds CRM integration, call queuing, and enhanced video conferencing for up to 100 participants into the mix. This plan is ideal if you’re on the cusp of becoming a mid-sized business and need to integrate your communication tools with other business software. The CRM integration is particularly valuable if you’re looking to streamline customer interactions, improve sales processes, and need a central hub or database. This is a feature that often requires higher-tier plans in competing services like RingCentral.

Why we chose Grasshopper

You’ll find Grasshopper to be a VoIP solution tailored specifically for small business owners. The Solo Plan, starting at $28 per month, provides you with essential features, including unlimited business calls, texting, voicemail-to-email transcription, and the ability to add multiple extensions without additional hardware. This pricing structure is designed to give you a professional communication system without the high costs often associated with more advanced platforms.

Its design is intuitive and straightforward, allowing you to manage your communication system without a steep learning curve. The platform’s mobile app further enhances this usability, enabling you to handle calls, texts, and voicemails from any location—a crucial feature if you’re an entrepreneur frequently on the move.

Whenever you need help, Grasshopper offers 24/7 customer support. This ensures that assistance is always available when you need it, which is vital if your small business operates outside traditional hours and requires reliable support to maintain smooth operations.

While Grasshopper excels in providing essential features for your small business, it’s important to be aware of its limitations. There is a trade-off for its affordability nd ease of use. The platform doesn’t include advanced features such as video conferencing and CRM integrations, which you would find in more comprehensive solutions like RingCentral. Additionally, Grasshopper’s service is currently limited to the U.S. and Canada, which may be a drawback if your business has international operations.

With Grasshopper, you get all the essentials without overwhelming you with unnecessary complexity. If you’re running a small business or startup and looking to establish a professional communication system with minimal hassle, Grasshopper could be an excellent choice for your needs.