8x8 - Virtual Office Product Overview

8x8 is a communications technology company that was founded in 1987. They offer communications solutions for small, medium, and enterprise sized businesses, and are currently one of the largest VoIP service providers in the country. 8X8 currently holds more than 91 communications technology patents and has over 33,000 businesses as customers.

8x8 Virtual Office offers a complete business phone system over an internet connection. Some features include an auto attendant, corporate directory, caller ID, personalized voicemail and call forwarding. An online dashboard makes it easy to manage call history and any voicemail notifications. The Virtual Office Mobile app is available for the iPhone, Android and iPad. 8x8 Virtual Office Pro includes all the features included in 8x8 Virtual Office and adds internet faxing, call recording and online meetings. The Internet faxing feature includes email notification when a new fax is received and allows sending and receiving faxes from any computer. Virtual Office Pro also includes call recording for documenting customer calls. This feature includes up to 35 hours of recorded calls and meetings and includes 1 GB of audio storage. Online meetings provide unlimited web conferences with video. Both services offer a 100% money back guarantee.

Replicon, a leading time tracking and workforce management service, replaced its traditional PBX phone system and call center with the 8x8 Virtual Office business VoIP. They had reached a point in the growth of the company that a standard PBX system was no longer able to support the call volumes. After implementing the 8x8 Virtual Office VoIP and Virtual Contact Center cloudbased services, Replicon was able to manage the volume of incoming calls in an efficient and costeffective manner.