Employee engagement is key to an organization’s success. One Gallup survey reveals that 51% of American workers are currently looking for another job. Salary is always an important consideration, but besides that, companies need to look for ways to improve their processes so workers won’t be bogged down with time-consuming, error-prone activities, and have opportunities to advance. Technology can help organizations improve their communication, training and other internal processes, which can lead to more engaged employees. Below are some of the ways that technology can accomplish this.
The importance of real time, clear communication cannot be overstated, especially among employees that work on several teams and on remote teams. However, employees can feel connected with each other and always know what’s going on if the company uses employee communication apps.
With internal chat groups, teams can connect and collaborate. Employees can also share photos and documents, and companies can also use communication apps to share company news, such as congratulatory messages or policy updates with employees.
Keeping workers involved and informed can help to keep them motivated and engaged. Having the needed information helps them avoid making mistakes and costly errors.
Also, using communication apps to track projects allows everyone to be on the same page. Employees know what’s expected of them, and they can see their progress – and that of their teammates – in real time.
Communications apps can also take the place of meetings. A survey by Clarizen found that employees hate meetings – they really, really hate meetings. Almost one-third of respondents also said the meetings were a waste of their time. Close to half of the employees stated they would prefer to perform some sort of unpleasant task, like watching paint dry, commuting 4 hours to and from work, or going to the DMV to sitting in a status meeting. However, using a communications app can allow managers to submit or distribute documents in advance and then conduct more efficient meetings.
A survey by Wyzant and Recruiter.com reveals that nearly half (48%) of working Americans believe a lack of training is preventing them from obtaining a promotion. Also, 71% stated that they had to undergo training to either keep their current position or move into another position. Clearly, training is important to employees and companies.
Using training apps allows companies to deliver training in the form of videos, podcasts, or reading material, while also administering quizzes and surveys. Employees have the opportunity to access training anytime and from anywhere. Companies can determine which types of training each employee needs, and then match training options to individual employees. This level of customized training can help to bring employees up to the desired level of competence and put them on the track to promotions, which is a win-win for everyone.
Time Tracking Apps
Miscommunications regarding an employee’s time can result in resentment and wage issues. When managers overschedule employees, or assign employees to work the wrong position, these errors can cause anger and bitterness among workers. Having to constantly remind employees to clock in and out at the beginning and end of shift – as well as for breaks and lunch, can also cause friction with employees.
Also, employees can get demoralized when they think it takes too long to approve their requests to take time off or swap shifts. Time tracking apps can prevent all of these situations, and result in a more organized and harmonious time-tracking progress.
In addition, companies can use time-tracking apps to determine where employees are located when they’re on the clock, and this helps them avoid overscheduling workers, which can lead to hostility when employees think they are working more than their coworkers.
Tedious, time-consuming manual work processes can also decrease employee engagement. Workers want to feel fulfilled and perform meaningful tasks. But some of the day-to-day tasks can be quite laborious. However, project management software can help employees keep track of activities that need to be performed during any particular call. Field service apps can create work orders on the spot to eliminate the need to keep calling the office. In addition, the ability to create invoices in the field allows customers to be billed on site. Also, they can sign off on the invoice on your digital screen, to keep the process flowing as smoothly as possible.
Other types of tedious work, like checking out equipment, can also be done via apps, in addition to having employees sign policies and procedures in compliance with company and government regulations.
By improving communication and teamwork, while reducing repetitive errors and the incidence of errors, technology can greatly increase engagement among workers of any industry. Your workers want to do their work and learn to be better employees. Engagement apps give them the tools to be better and work smarter.
Terri Williams is a writer for TechnologyAdvice.com. She has covered business and tech topics for a variety of clients, including The Economist Careers Network, Intuit Small Busindess Blog, Investopedia, The Houston Chronicle, Daily News Energy, and Homeland Preparedness News. Follow her on Twitter @Territoryone.