Don has worked for the federal government for over 35 years. He successfully transitioned from an aircraft mechanic into the IT career field in 1989. While employed as a federal employee, Don earned a B.S. in Business Information Systems from San Diego State University in 1991.
Expertise
IT Operations & Management: Led teams of programmers, cybersecurity professionals, and network infrastructure personnel, ensuring efficient IT operations.
Cybersecurity & Networking: Worked closely with cybersecurity teams for over two decades, overseeing network security and compliance.
Application Programming: Contributed to the Y2K conversion project, ensuring mainframe programs met compliance standards.
Technical Documentation & Training: Authored a 116-page user guide for military personnel and developed PowerShell scripting solutions for Active Directory reporting.
Business process management
Operations management
Website development software
Networking
Education
B.S. degree in Business Information Systems from San Diego State University in 1991
Active CompTIA Security + (ce) since 2011
Active Network +(ce) since 2015
Earned a certificate of proficiency in Web Development with an emphasis in
Java/Open Source from Palomar College in May 2016
Earned a Technical Communication certificate from the University of California San Diego in December 2020
Completed preparatory CCNA course
Highlights
Developed a user’s guide for IT customers at a military installation
Received several outstanding performance recognition awards for managing a section that successfully supported military customers.
Searching for the best alternative to Looker software in 2025? We compare Looker vs. other top BI tools, so you can make the best decision for your team.
Ad hoc reporting helps you quickly analyze data. Learn what ad-hoc reporting is & how to leverage it to gain valuable insights & optimize your business.
Cloud BI is the use of cloud technology to access, process, store, and analyze organizational data. Learn more about cloud BI and its applications in business today.
Business Intelligence (BI) and Data Analytics (DA) help businesses gain insight from their data — but from two different perspectives. See our complete guide.
Accurate and up-to-date CRM data entry is critical in successful customer relationships. Learn best practices of CRM data entry with this comprehensive guide.
How is AI and machine learning solutions driving modern IT service management in 2023? See how adopting these tools will benefit your organization today.
Customer service management is essential in defining how businesses serve and support their customers. Information Technology Service Management (ITSM) software is a popular software tool companies use to serve customers. This article reviews how businesses leverage ITSM software to provide customer service. ALSO READ: Best Customer Customer Service Software for 2023 Customer service management: Defined […]
Software as a service (SaaS) offers several benefits to companies implementing this cloud computing solution. Learn about the advantages and benefits of SaaS solution below. What is software as a service (SaaS)? Software as a service is on-demand or web-based software hosted on a cloud service provider’s (CSP) infrastructure. The CSP vendor manages the entire […]
Success can be defined in many ways depending on the business. Project managers and other managers can improve productivity by optimizing business processes through state-of-the-art technology for any business. What is business productivity? Business productivity measures monetary gains by comparing the total output of goods or services versus the inputs used to produce those goods […]
