Although slower to adopt new technology than some other sectors, field service management is reaching a tipping point. A number of recent innovations such as wearable devices, 3D printing, and the industrial Internet of Things present huge opportunities for service companies — both on a practical level for technicians, and on a higher, strategic level for field service decision-makers. But it can be difficult to understand how these new developments will converge.
In the infographic below, we’ve outlined six key areas where new technology is redefining the industry. If you plan on keeping an edge over competitors in the coming years, it’s worth a look. (Note: click the graphic to open it in a new tab)