Product Quick Facts
About Housecall Pro
Housecall Pro is a full-service tool that enables busy professionals to run their entire service business on their smartphone and complimentary web portal. The application is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, email and postcard customer marketing, and much more. It is also fully integrated with access to the Housecall consumer booking app.
Companies dealing with multiple technicians are often at the mercy of miscommunication and transactional misinformation between the administrators and those out in the field. Last minute changes in customer availabilities, material needs, and labor requested can often lead to lost jobs, lost time, and lost revenue. Housecall Pro makes it so that both the administrators and the on-site technicians have a perfect real-time synchronization of all job updates. Any changes can be pushed from any device or computer and will be reflected on all other devices instantaneously. The Housecall Pro scheduling and dispatch feature allows you to drag and drop jobs to different technicians, stretch and shrink job lengths graphically, and toggle between different calendar views for better scheduling.
Oftentimes, homeowners have only one touch point with their home service professional — when the job is scheduled. After that, the home owner is often left blind to changes that may occur, but Housecall Pro changes the game by allowing the service professional to automatically send text messages/push notifications throughout each major point in the job workflow. When the service is scheduled, the customer receives a text reminding them of the booked service, date/time, and technician. When the service professional is on his/her way to the job site, the customer receives a text stating that the professional is on the way (triggered when the professional pushes the “on my way” button). When the job is closed out, the customer will also receive a text notification stating that the job has been closed out for the specified amount. All of these touch-points, including automated email invoices/receipts, make the service professional’s life a lot easier by alleviating the burden of CRM minutia and making everything automatic.
Service business owners have an enormous amount of work in order to maintain a profitable business. More often than not, the sheer task of working out in the field completely consumes their bandwidth, leaving no room for business-enhancing functions such as marketing. Housecall Pro provides a highly-customizable CRM solution that enables service professionals to set up rule-based customer postcard and email campaigns with a few simple clicks. Professionals can choose one time blasts or set recurring email and post card campaigns with specific rules and filters put into place so that only the right customers receive the right communication. Professionals can fully utilize this CRM feature to thank customers, remind them of re-booking service, and even advertise discounts/specials.
Not sure if Housecall Pro is the right field service management platform for your company? Check out more options in our Field Service Management Product Selection Tool, or if you’d prefer, call, click, or email for a no-cost, no-obligation consultation with one of our unbiased Technology Advisors today.
(Last updated on 06/08/2017 by Mary Houston Coker)