Tamara Scott

Customer rewards are great! They bring people back to your business, give you contacts for your marketing efforts, and help you judge your customer sentiment. A good rewards program is great for analyzing who your most frequent and high-value customers are. And investing in a rewards program can boost your bottom line because they can […]

To help you gain and nurture B2B customer relationships, you’ll need to work on your relationships, as well as personalizing and humanizing your brand.

Key takeaways As new platforms continue to hit the market and businesses move faster every day, data migration will become a near-constant process in IT.Document everything using your project management software, and set up a clear, repeatable plan for the future. According to Raymond Kurzweil, futurist and author of The Singularity is Near, the growth of progress is exponential. This means […]

A 2012 study by Capgemini found that streamlining the quote to cash process was responsible for a 35 percent reduction in wrong or duplicate orders, and a 15 percent increase in sale volume for reps. The exact steps and their breakdowns will differ from company to company, but implementing processes and procedures to guide your […]

Finding and implementing a set of governing best practices for IT service management usually leads businesses to compare COBIT vs. ITIL. Companies can actually use Control Objectives for Information and Related Technologies (COBIT) and Information Technology Infrastructure Library (ITIL) in conjunction with one another to improve the IT department’s processes. Although they are distinct frameworks, the current […]

LogMeIn and GoToMyPC are both housed under the LogMeIn family of products. Last year, Citrix spun off the GoTo set of products in June, and by the end of the year they merged with LogMeIn. While the products have similar capabilities, they don’t really compete with one another. These products both offer remote file and screen […]

Your company’s data can be its greatest asset or its most vulnerable liability, depending on how you store that data. While there are many options available for computer and server backups, the differences between CrashPlan vs. Carbonite deserve a closer look. Before we dive into our CrashPlan vs. Carbonite comparison, let’s look at a couple reasons […]

Certifications often act as benchmarks for measuring your skills against others with similar experience and background. The best IT certifications offer education and a competitive edge when you apply for a new position, or even when you negotiate raises at your current position. ALSO READ: Drain The Swamp: Understanding Data Lake Architecture As you research which IT certifications fit […]

Key takeaways Whether it’s to build your infrastructure from scratch or to supplement your already-capable internal IT department, consulting with, and employing IT service companies can save your own business time and money.Don’t forget setup and additional add-on fees, as these can take a chunk out of even the cushiest budgets. Organizations providing services for […]

At the end of October, Zendesk said goodbye to its Buddha agent and rebranded by releasing a new set of logos and splitting their big platform into a family of separate products (what Alphabet is to Google). We wanted to see if anything changed within Zendesk and how it stands up to competition. In this article, […]

Nonprofits deal with specific set of financial, accounting, and tax difficulties to gain or maintain their status. Standard accounting software is sometimes prohibitively expensive, and a dedicated bookkeeper may be out of the question. ALSO READ: 4 NonProfit CRMs That Help Increase Donor Retention Nonprofit accounting software comes in several different forms, and not all […]

Wouldn’t it be great if you didn’t have to worry about repetitive data-transfer and file updating tasks that leech hours of productivity from your week  — those tasks that you do every day, maybe several times a day, that take a lot of time and mental fortitude? Turns out, technology thought of that. Now, thanks to workflow […]