Expertise
Education
Bachelor of Arts degree in Journalism from New York’s Stony Brook University
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Customer Retention Management: Strategies & Solutions
Key Takeaways Customer retention management is a process that is wholly important to maintaining your current customer base to the fullest extent possible while also ensuring that your business will continue to thrive. Turning to your CRM for customer retention might be the answer you didn’t know you already have. There are a number of…
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Scrum Certifications – Top Scrum Master Courses
Key takeaways What is a scrum certification? Scrum is a framework used in project management that is designed to deliver value to the customer throughout the development of a project. A Scrum certification is a professional accreditation that demonstrates an individual’s proficiency in implementing Scrum practices and principles in the workplace. It typically signifies that…
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The Best Slack Alternatives
Look no further! Here, we discuss the best Slack alternatives for business and communication – from Trello to Teams, and Viber to Flock. Check it out!
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What is CMMS? Everything You Need to Know (2024)
Meta Description Looking to upgrade your assets & facilities management? Learn why a CMMS system can improve asset management performance & save you time & money.
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Best Practices for Multichannel Customer Service
Multichannel customer service gives your clients more ways to connect with your company. The level of customer service and professionalism offered should remain consistent regardless of how customers decide to engage with your business.
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Top Zabbix Alternatives & Competitors
Data quality issues such as missing data, incorrect data, outdated data, and inconsistency can be a challenge. Here’s how to help ensure quality data.
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The Definitive Guide to Lead Qualification
Learn the fundamentals of lead qualification and uncover the key components of a successful lead qualification process. Increase conversion rates & ROI.
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Sales Qualified Leads: What They Are and How to Find Them
Learn what makes a sales qualified lead (SQL) and how to identify potential sales qualified leads to quickly drive more informed decisions. Find out more.
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What is a Vector Similarity Search?
Vector similarity search is a technology that helps find similar items in a large dataset. See how similarity search can help you with your data analysis.
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What is a SWOT Analysis & How to Use it
Gain a better understanding of the SWOT analysis tool & learn how to use it in prioritizing projects, developing strategies, & increasing competitive edge.
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What is Enterprise Service Management (ESM)?
Enterprise service management (ESM) is designed to improve organizational processes, communication, and customer experience.
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What is Embedded Analytics?
Embedded analytics is an process of integrating data insights and analytics into applications. See what embedded analytics is and why businesses are using it.
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What Is Supply Chain Management (SCM)?
SCM is a collection of tactics and tools that help companies organize and optimize their production systems from raw materials to returns. Learn more now.
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The Pros and Cons of Live Chat for Customer Service Teams
Live chat is a web-based service that enables businesses to interact with website visitors in real time. This tool is widely utilized across various industries to deliver immediate customer support, address inquiries, and share relevant information with potential and existing customers. By providing on-the-spot assistance, live chat enhances the overall user experience, helps resolve issues…