Key takeaways:
- eFax is an online fax service that offers advanced encrypted standards and maintains compliance with various security regulations, making it ideal for businesses in healthcare, finance, and legal industries.
- You can send large files of up to 3GB, and they are compatible with over 170 file formats.
- eFax comes with dedicated desktop and mobile apps, allowing you to send and receive faxes from anywhere.
eFax offers specialized plans with features tailored for handling sensitive documents, including searchable fax storage and large file sharing. While some users find the pricing to be on the higher side, eFax boasts strong security and user-friendly tools. In this eFax review, I’ll walk you through its pricing, features, ease of use, and how it compares to other top fax services.
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eFax at a glance
Pricing
- Monthly: Starts at $18.99/month
- Annually: Starts at $15.83/month
Free trial
7 days
Best for
Organizations that need to comply with strict industry standards
Pros
- Try it free for 7 days
- Pick local fax numbers across 49 countries
- Send large files up to 3GB
- Compatible with more than 170 file formats
Cons
- Restricts faxing to just 5 email
addresses per fax number - Faxes that take over one minute to transmit
are counted as extra pages - Priced higher than many
competing online fax services - E-signature functionality requires an
additional fee
eFax overview
eFax is a leading digital faxing provider with over 20 years of experience, making it a strong answer to the question: Is eFax legit? With encrypted transmission, secure cloud storage, and nearly 100% server uptime, eFax ensures the protection of sensitive documents for small businesses, large enterprises, and organizations in highly regulated industries.
This cloud-based platform supports compliance with the Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry (PCI), and Family Educational Rights and Privacy Act (FERPA) standards.
Users can send, receive, sign, and store faxes securely via email, the web, or a mobile app. For teams with more complex needs, eFax supports application programming interface (API) integrations and artificial intelligence (AI)-powered document analysis to streamline workflows and boost data accuracy.
Key features
eFax offers a wide range of features designed to simplify online faxing for businesses of all sizes. From secure transmissions to international fax numbers and cloud storage, here’s a closer look at what sets eFax apart.
Cloud-based faxing
eFax makes it easy to send and receive faxes from your email, web browser, or mobile app without interrupting your workflow. Every fax you send or receive is securely stored online, where you can tag files with keywords to quickly locate documents when needed. You can also sign faxes electronically right from your device, so you can move faster on approvals, contracts, or time-sensitive paperwork.
With support for files up to 3GB, eFax lets you send large, high-quality documents without compressing them. Using a download link, you can securely share those files with up to 20 email addresses at once. You’ll get notified once your fax is received and when the recipient downloads the file. You can even view who accessed it, providing a clear audit trail for follow-ups or record-keeping.
HIPAA compliance & security
eFax delivers enterprise-level security and compliance features tailored for industries that deal with highly sensitive data. Its eFax Protect plan aligns with major regulatory standards, including HIPAA, PCI, and the Security Operations Center (SOC), making it a solid choice for healthcare, finance, and legal organizations.
All transmissions are secured using 256-bit Advanced Encryption Standard (AES) encryption and Transport Layer Security (TLS) protocols, protecting data at rest and in transit. eFax is also Health Information Trust Alliance (HITRUST) certified and maintains server uptime of nearly 100%, ensuring your documents remain accessible and secure 24/7.
Features such as multi-DID (Direct Inward Dialing) support and role-based access controls make it easy to manage users across your organization through a single dashboard.
Mobile app
The eFax mobile app, available on both Android and iOS, offers a convenient and flexible way to send and receive faxes right from your smartphone or tablet. Both apps allow you to sign, edit, and forward faxes directly from your phone, with built-in cloud storage to save PDFs and organize documents using tags.
You can scan documents using your device’s camera, upload files from Google Drive, Dropbox, or Box, and send faxes to over 200 countries from anywhere. You can also create custom cover pages, manage contact lists, and read incoming faxes with an enhanced viewer.
International & toll-free numbers
Upon signing up, you can choose from local, toll-free, or international virtual fax numbers to match your business needs. You’ll have access to numbers in over 4,000 cities across 49 countries, making it easy to establish a global presence without a physical office.
When setting up your account, you can select the type of number, whether that’s a US toll-free line or a local number overseas. eFax also supports sending faxes to more than 200 countries worldwide, allowing you to easily establish a virtual presence practically anywhere in the world.
Pricing
eFax pricing follows a tiered subscription model for different business needs. The Plus and Pro plans are suitable for small to mid-sized businesses that require basic inbound and outbound faxing capabilities. If your business handles sensitive data, the Protect plan includes encryption and adheres to strict compliance measures.
For larger teams, the Corporate plan includes enterprise-level capabilities, such as advanced document management tools and user controls. Some essential features, like multiple fax recipients and e-signatures, require either an upgrade or additional fees.
| eFax pricing & plans | Plus | Pro | Protect | Corporate |
| Monthly pricing | $18.99 | $24.99 | $50 | Custom |
| Annual price(per month) | $15.83 | $20.83 | $41.66 | Custom |
| No. of pages/month | 340 pages | 550 pages | 1,000 pages | Custom |
| Virtual number included | Local | Local or toll-free | Local or toll-free | Local or toll-free |
| No. of team members | 1 | 5 | 5 | Custom |
| e-Signature | w/ fee | w/ fee | ✓ | w/ fee |
| HIPAA compliant | ✘ | ✘ | ✓ | ✓ |
Although the $7.50 introductory offer is attractive for budget-conscious users, the monthly price jumps to $18.99 after the first month, which is noticeably higher than the $9 to $14 range you’ll typically see from other providers, making eFax a tougher sell for occasional users.
If you want to sign up for the free trial, you’ll have full access to eFax for seven days before choosing a paid plan. If you wish to keep your existing fax number, you’ll need to review and accept a letter of agency to begin the porting process. You’ll receive a temporary number so you can start using the service. Otherwise, if you decide eFax isn’t the right fit, cancelation is straightforward: just log into your account, head to the settings menu, and choose the cancelation option.
Who should use eFax?
eFax is ideal for organizations with stringent compliance requirements, including those in the legal, healthcare, government, and large enterprise sectors. Its strong encryption and industry-specific regulatory support make it a reliable choice for securely managing sensitive information.
If your business needs to send high-volume files or fax internationally, eFax offers the tools to do so reliably. However, it may not be the most practical choice for freelancers, personal use, or anyone who only sends faxes occasionally, due to its higher monthly cost. For those use cases, more affordable or pay-as-you-go services might be a better fit.
What users say about eFax
Based on eFax reviews, many users praise it for its reliability, ease of use, and the convenience of managing faxes through email or mobile apps. Longtime customers highlight its stability and say it’s far more efficient than using a traditional fax machine.
However, some users feel the service is on the expensive side, especially for occasional faxing, and note that customer support can be slow to respond. Overall, the platform earns high marks for convenience and functionality, although pricing remains a common concern.
Here are the ratings eFax reviews have earned on popular review platforms as of this writing:
- G2: 4.5 out of 5 (143 reviews)
- GetApp: 4 out of 5 (68 reviews)
- Google Play Store: 4.1 out of 5 (15,720 reviews)
How eFax compares to alternatives
If eFax feels too pricey or feature-heavy for your needs, there are several online fax services that offer simpler, more affordable options. Below are some top-rated eFax alternatives worth considering, depending on your budget and business size.
Best for
Robust fax platform with advanced security
Budget-friendly fax for basic transmission
Small business faxing needs
Cost per month
$8.99 for
200 pages
$7.95 for
500 pages
$11.95 for
555 pages
HIPAA compliance
✓
✓
✗
Free trial
10 free pages
✗
Depends on the special offer
Mobile app
✓
✗
✓
Final verdict: Is eFax worth it?
In this eFax review, I found it to be a reliable online fax solution that works well for both everyday business use and industries with strict compliance requirements, such as healthcare and government. It offers advanced encryption and strong regulatory support to keep sensitive data secure. Although its pricing is on the higher side, the robust features and security make it a valuable choice for businesses with demanding faxing needs.
FAQs
