Dialpad is a unified communications (UC) platform offering a range of call management tools. However, users commonly note drawbacks such as metered international calling, minimum user requirements, limited video meeting capacity, and occasional issues with customer support. These are important factors for businesses seeking a comprehensive or scalable solution. The best Dialpad alternatives provide collaboration features, unlimited global calling, greater flexibility, and competitive pricing. 

Based on our research of numerous providers, here are the 11 top competitors to consider:

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Best Dialpad Alternatives

Score (Out of 5)

Best for

Key Features

Vonage logo.

Vonage

4.81

Overall

  • Team messaging
  • Multi-level auto attendant
  • Artificial intelligence (AI) virtual assistant
GoTo Connect logo.

GoTo Connect

4.74

Global calling

  • Unlimited international calling to 50-plus countries 
  • 1,000 toll-free minutes shared across the account 
  • Intercom calling
Zoom logo.

Zoom Phone

4.73

Video conferencing

  • US & Canada number
  • Unlimited auto-attendants & interactive voice response
  • Call handoff between devices
Nextiva logo.

Nextiva

4.49

Customer communications

  • Smart IVR
  • Customer video and screen share
  • Live chat
RingCentral logo.

RingCentral

4.44

Unified communications

  • Up to 10,000 toll-free minutes
  • Receptionist console 
  • Call monitoring
TalkDesk logo.

TalkDesk

4.29

Call centers

  • Real-time agent monitoring and coaching
  • Comprehensive analytics and reporting
  • Automatic call distribution
Google Voice logo.

Google Voice

4.27

Simplicity

  • Desk phone and ATA support
  • Web application
  • Session initiated protocol (SIP) link

4.19

Security

  • Media hot and cold storage
  • Intelligent customer assistant
  • 8×8 secure pay

4.06

Local calling

  • Call recording
  • Team chat
  • Call queuing
OpenPhone logo.

OpenPhone

4.01

Small teams

  • AI message responses and call summaries
  • Number porting
  • Manual and automatic call recording
Grasshopper logo.

Grasshopper

3.69

Virtual phone numbers

  • Multiplatform support
  • User-friendly mobile and desktop apps
  • Detailed call reports
Vonage logo.

Vonage: Best overall Dialpad alternative

Overall Score

4.81/5

Pricing

3.88/5

General features

4.88/5

Core VoIP features

5/5

Advanced features

5/5

Integration and compatibility

4.81/5

User experience and usability

5/5

Security and compliance

5/5

Customer support and service

4.75/5

Expert score

3.47/5

Pros

  • Offers 50+ default VoIP features 
  • Provides an easy-to-use desktop and mobile applications
  • Offers orange-glove setup
  • Comes with minute bundles for international calling

Cons

  • Standard call management features like call queues and virtual extensions are add-on features
  • On-demand call recording is limited to 15 hours and available only with the most expensive subscription plan

Why we chose Vonage over Dialpad

Vonage topped our list of best Dialpad alternatives because it allows businesses to customize their accounts and feature sets based on their specific requirements. This makes the solution ideal for teams with seasonal call volume spikes. Its application programming interfaces (APIs) streamline customer interactions by routing calls through the Vonage system for pre-programmed tasks before returning them to the user.

Another area where Vonage stood out compared to Dialpad is video meetings—Vonage accommodates up to 200 virtual meeting participants for up to 15 hours, compared to Dialpad’s maximum of 10 participants, five hours at a time. Vonage also offers more comprehensive collaboration features like the “Be Right Back” feature, which notifies other participants you have temporarily left.

Illustration of an SMS API through a phone chat interface with text message exchanges.
Create safe spaces for messaging within your platform. (Source: Vonage)

Vonage is a cloud-based UC phone system that engages customers and colleagues. This versatile solution includes VoIP calling, video conferencing, team messaging, and integrations with popular business apps. Over 100,000 businesses worldwide choose Vonage, and the platform offers 99.999% uptime reliability. This solution is great for businesses with a feature-rich, customizable phone system. 

This phone system offers over 50 communication features, including call screening, paperless faxing, and secondary line appearance. It provides a multi-line phone system that allows you to use the same phone number, mailbox, and extension for registered business phones. Businesses looking for phone reliability also appreciate Vonage’s call continuity service, which automatically reroutes your call to a backup phone number when the power goes out. 

  • Auto-attendant: This feature automatically answers and directs calls based on your custom call management rules, such as business hours and holidays. 
  • Call blocking: Block incoming or outgoing calls based on details like area code and specific phone numbers. This can be configured through the admin or user portal and applied to your entire account or extensions.
  • AI virtual assistant: Enable employees to use voice-driven self-service to handle customer interactions without live assistance. Deliver fast and personalized answers to questions and analyze customer sentiment to optimize client experiences. 
  • Call queue: Manage high-volume calls even with a lean team by allowing callers to stay on the line while waiting for an agent to become available. 
  • Conference call: Establish a three-way call and have seamless discussions between clients and team members.

The pricing below is for monthly billing. You can gain greater savings by paying annual billing, which starts at $13.99 per user monthly. 

Mobile plan: $19.99/user/month

Includes:

  • Unlimited domestic calling 
  • Voicemail 
  • Number porting
  • Desktop and mobile apps 
  • Virtual receptionist 
  • SMS and multimedia messaging service (MMS)

Premium: $29.99/user/month

Includes:

  • Team messaging 
  • Video meetings for up to 100 participants 
  • Desk phone 
  • Third-party integrations 
  • Multi-level auto-attendant

Advanced: $39.99/user/month

Includes:

  • Call groups 
  • On-demand call recording (up to 15 hours monthly)
  • Visual voicemail
GoTo Connect logo.

GoTo Connect: Best for global calling

Overall Score

4.74/5

Pricing

3.81/5

General features

4.25/5

Core VoIP features

5/5

Advanced features

5/5

Integration and compatibility

5/5

User experience and usability

5/5

Security and compliance

5/5

Customer support and service

4.25/5

Expert score

3.75/5

Pros

  • Offers custom messages with unlimited greetings
  • Has unlimited ring groups
  • Provides End-to-end video encryption
  • Gives auto-attendant capabilities with all plans

Cons

  • Lacks international phone numbers 
  • Unlocks AI features with higher-tier plans

Why we chose GoTo Connect over Dialpad

Unlike Dialpad and other alternatives, GoTo Connect provides users unlimited international calling to over 50 countries, making it the best VoIP for international calls. It’s an excellent option for businesses with global locations and clients since countries included in the free calling plan include China, France, Germany, India, Mexico, Spain, and the United Kingdom. For countries outside of the list, GoTo Connect offers lower per-minute rates.

GoTo Connect admin page with a highlight on enabling international calling.
Easily activate GoTo Connect’s international dialing using the settings page. (Source: GoTo Connect YouTube page)

GoTo Connect is a cloud-based business phone system designed to streamline communication for businesses of all sizes. As a complete solution, it combines VoIP calling, video conferencing, and messaging into a single platform. Its key features include customizable call routing, auto attendants, and integrations with popular business tools. GoTo Connect is praised for its user-friendly interface, scalability, and robust customer support.

  • Virtual voicemail: GoTo Connect lets you receive voicemails via email, text, web app, or transcript, eliminating the need to listen to messages manually.
  • Text-to-speech greetings: Leverage AI to generate custom messages and greetings for your auto attendant system.
  • Customizable dial plans: The visual call flow editor allows you to design unlimited dial plans, tailoring call routing, scheduling, and auto attendant settings to your needs.
  • Smart call routing: Direct incoming calls to the correct department or team member based on predefined rules, ensuring efficient handling of customer inquiries. This feature helps minimize wait times and enhances overall call management for businesses.
  • Paging: This method simultaneously broadcasts messages to different devices or extensions, which is particularly useful for company-wide announcements and reaching colleagues in real time.

Phone System: Customized quote 

Includes: 

  • Number porting
  • Local, toll-free, and vanity numbers
  • International calling to 50-plus countries 
  • 1,000 shared toll-free minutes 
  • Up to 250 meeting participants
  • Unlimited auto-attendant recorded greetings
  • Team messaging with file sharing
  • Hot desking 
  • Custom dial plans
  • SMS & MMS

Customer Engagement: Customized quote 

Includes: 

  • Attendant console
  • Shared inbox
  • Custom surveys
  • AI-powered messaging assistant
  • Webchat channel
  • Custom dashboards
  • Call reports
  • AI call summaries and transcripts
  • Custom contact fields

Complete CX: Customized quote 

Includes: 

  • Chat assistant
  • Intelligent call routing
  • Call campaign
  • Ring strategy
  • Custom ringback music
  • Skill assignment
  • Call wrap-up
  • Agent dashboard and softphone
Zoom logo.

Zoom Phone: Best for video conferencing

Overall Score

4.73/5

Pricing

4.5/5

General features

4.81/5

Core VoIP features

4.63/5

Advanced features

4.25/5

Integration and compatibility

4.5/5

User experience and usability

5/5

Security and compliance

4.46/5

Customer support and service

5/5

Expert score

3.84/5

Pros

  • Unlimited domestic calling
  • Voicemail with transcription
  • Call recording
  • Chat (presence, 1:1, and team messaging)

Cons

  • Entry level plan doesn’t have phone extension numbers
  • Offers limited customer relationship management (CRM) integrations

Why we chose Zoom Phone over Dialpad

Thanks to its integration with Zoom, Zoom Phone stands out from other alternatives to Dialpad, particularly for video conferencing capabilities. Unlike Dialpad, which limits video meetings to 10 participants, Zoom Phone seamlessly integrates with Zoom Meetings, offering at least 100 participants, depending on your plan. 

Zoom Phone’s video conferencing is widely recognized and user-friendly, ensuring seamless adoption within teams and businesses. Its key virtual meeting features include local and cloud recording storage, Up to 1,000 participants for 30 hours, whiteboards, automated meeting captions, and in-meeting chat.

Zoom Phone app dial pad with pop up images showing contacts and caller information.
Use Zoom’s apps to communicate and interact with contacts using any device from anywhere. (Source: Zoom)

Zoom began with the simple goal of making video communications seamless. Over the years, the company has become a significant player in the communications industry. It is known for its intuitive and feature-rich video conferencing solutions with virtual meetings, webinars, and team collaboration. Zoom introduced Zoom Phone, a cloud-based system offering versatile calling and messaging capabilities, extensive integrations, and worldwide coverage.

  • Auto-attendant: This feature allows you to greet and direct callers with tailored phone menus automatically. It provides a professional experience and effectively routes calls to the right extensions or departments.
  • Call delegation and shared lines: Delegate call answering to assistants or managers who can handle calls on behalf of executives or team members. Shared line groups let different users answer calls from a shared number for increased accessibility and efficiency.
  • Call recording: Users can record calls on-demand or automatically for documentation, compliance, quality assurance, or training purposes. This allows authorized persons to access or review conversations when needed quickly.
  • Plug-and-play VoIP phones: Zoom supports a range of ready-to-use VoIP desk phones so teams can connect their devices with minimal configuration. This is ideal if you require quick deployment and hassle-free integration into existing office setups.
  • Transfer calls to Zoom Meeting or Zoom Room: Shift an ongoing call to a Zoom Meeting or Zoom Room, enabling a seamless transition from a voice call to a video conference. This feature enhances collaboration by quickly escalating calls to become an interactive meeting.

The pricing below is for one to five users on a monthly billing arrangement. Save 33% by paying annually.

US & Canada Metered (Pay as you go): $10/user/month 

Includes:

  • Number porting
  • Metered international calling
  • Toll-free numbers
  • Unlimited auto-attendant and IVR
  • Automatic call distribution (ACD) with call queuing
  • Call barge/monitor/whisper/takeover

Regional Unlimited: $15/user/month 

Includes:

  • US & Canada Metered plan inclusions
  • Unlimited domestic calling
  • Optional add-on: Unlimited calling to 19 countries 

Global Select: $20/user/month

Includes:

  • Regional Unlimited plan inclusions
  • Unlimited domestic calling in the selected country
  • One number in the selected country
Nextiva logo.

Nextiva: Best for sales & support teams

Overall Score

4.49/5

Pricing

3.63/5

General features

4.31/5

Core VoIP features

5/5

Advanced features

4.25/5

Integration and compatibility

4/5

User experience and usability

4.06/5

Security and compliance

5/5

Customer support and service

5/5

Expert score

3.81/5

Pros

  • Provides unlimited voice and video calling
  • Includes NextivaONE and Cospace applications for team collaboration 
  • Offers 99.999% uptime for all plans
  • Includes free number porting

Cons

  • Lacks international phone numbers 
  • Charges add-on fees for CRM integrations

Why we chose Nextiva over Dialpad

Nextiva was our choice for sales and customer service interactions because of its customer support automatic call logging, auto-dialer, and customer interaction history. These tools help agents manage client interactions and document the customer journey. Best of all, with 99.999% uptime, it’s reliable, ensuring business continuity. 

Unlike Dialpad, Nextiva offers toll-free numbers and minutes, making businesses more accessible to customers. In terms of Dialpad vs Nextiva analytics, both offer standard metrics like call time and abandonment rates. However, Nextiva’s analytics cover call center performance, management, and scheduling, while Dialpad is more standard, focusing on call center data and logistics.

Nextiva's reports overview showing report name, creator, product and so on.
See all your reports displayed on one page for easy access. (Source: Nextiva)

Nextiva is a cloud-based phone system that began in 2002, offering unified customer experience tools, such as AI voicemail transcription, video conferencing, smart call routing, and business SMS. As an all-in-one VoIP system, it has call management tools, built-in collaboration features, and customer management capabilities.

  • Internet fax: Nextiva provides both standard and HIPAA-compliant internet fax services, with the capability to connect traditional fax machines through its Nextiva Fax Bridge device.
  • Collaboration: Use the Cospace app for greater team collaboration regardless of people’s location. The tool includes task management, shared calendars, and a team directory.
  • Smart call routing: Leverage AI to reduce customer wait times and improve service efficiency. Use auto attendants to maneuver callers through menus while AI optimizes call routing to direct them to the right agent or extension. 
  • Visual voicemail: Automatically direct unanswered calls to voicemail, receive email messages, and record multiple greetings.
  • Video conferencing: Nextiva’s video communications enable you to connect with customers and colleagues. Tools like live screen sharing, simultaneous text-based chatting, and multi-device support improve the quality of discussions. 

The pricing shown is for monthly billing. Annual billing is available, starting at $20 per user, monthly, saving users 20%. 

Digital: $25/user/month

Includes: 

  • Website live chat
  • Two social accounts
  • Review management
  • Messaging applications
  • Unified inbox

Core: $35/user/month

Includes: 

  • Inbound and outbound voice
  • Call routing
  • 100 SMS credits
  • Three social accounts
  • Voicemail transcription
  • Team chat
  • Video meetings

Engage: $50/user/month

Includes: 

  • Call center capabilities
  • Queuing
  • Chatbot
  • 250 SMS credits
  • 10 social accounts
  • Efax
  • 2,000 toll-free minutes
  • voice analytics

Power Suite: $75/user/month

Includes: 

  • All service channels
  • 10,000 toll-free minutes
  • Unlimited SMS credits
  • Unlimited social accounts
  • Unlimited group email mailbox
  • Unlimited reporting
RingCentral logo.

RingCentral: Best for unified communication

Overall Score

4.44/5

Pricing

3.63/5

General features

4.38/5

Core VoIP features

4.63/5

Advanced features

4.5/5

Integration and compatibility

4.25/5

User experience and usability

4.69/5

Security and compliance

4.69/5

Customer support and service

4.5/5

Expert score

3.42/5

Pros

  • Offers up to 10,000 toll-free minutes
  • Has advanced call queue rules and routing
  • Allows up to 200 video-conferencing participants
  • 99.999% uptime and seven layers of enterprise-grade security

Cons

  • Entry-level plan doesn’t have unlimited internet fax
  • Lacks unlimited texting and only offers up to 200 SMS credits monthly

Why we chose RingCentral over Dialpad

RingCentral is the top alternative to Dialpad for unified communications, offering video meetings for up to 200 participants with 24-hour durations. Unlike Dialpad, which provides only local and international numbers, RingCentral offers vanity and toll-free numbers. Additionally, it includes advanced call management features like shared lines, custom roles, and live reports for real-time queue monitoring, making it ideal for managing teams and optimizing workflows.

Additionally, Dialpad natively integrates with less than 20 third-party solutions, while RingCentral connects with over 300 apps. RingCentral integrates with popular tools for collaboration and CRM, such as Google Workspace, HubSpot, and Slack. On top of this, RingCentral offers access to its developer platform so you can add voice, SMS, and video APIs, strengthening your system. 

For more information on how these two providers stack against each other across crucial phone systems, look at our Dialpad vs RingCentral comparison. 

RingCentral's user group settings page with orange highlights on buttons for creating a new group.
Create user groups so managers can access team analytics and call logs. (Source: RingCentral)

RingCentral began in 1999, establishing itself as a cloud-based communications pioneer. As a leading VoIP provider, the company has expanded its offerings to include voice, video, messaging, and collaboration solutions tailored for businesses of all sizes. The platform is best known for its wide array of third-party integrations, flexibility, and security tools.

  • Shared lines: Enable multiple users to answer and manage calls using the same phone number for greater accessibility and responsiveness. This is helpful for customer support teams as it ensures no calls are missed.
  • Desk phone rentals: RingCentral offers high-quality desk phone rentals so you can scale and deploy devices without the high upfront purchase costs. 
  • Incoming caller ID: See caller information easily and prioritize or screen calls based on their origin.
  • Audio conferencing: Users can host secure conference calls with up to 1,000 participants. Tools at your disposal include call recording and dial-in numbers.
  • Cost center management: Businesses can organize and track expenses by department or team. Simplify budgeting and cost allocation for improved financial oversight.

The pricing below is for one to five users, on a monthly billing arrangement. Gain more significant savings of up to 33% by paying annually.

Core: $30/user/month 

Includes:

  • Unlimited domestic calling within the US and Canada 
  • 100 toll-free minutes
  • 25 business SMS 
  • Visual voicemail
  • Multi-level auto attendant and IVR
  • Basic call queues
  • On-demand call recording
  • Developer platform and access to APIs
  • Up to 100 video participants

Advanced: $35/user/month 

Includes:

  • Everything in Core, plus
  • 1,000 toll-free minutes
  • Up to 100 business SMS
  • Advanced call queue rules and routing
  • Automatic and on-demand call recording
  • Up to 8-digit extension with site codes
  • Advanced call monitoring, including whisper, barge, and monitor
  • Multi-site admin and management

Ultra: $45/user/month

Includes:

  • Everything in Advanced, plus
  • Up to 10,000 toll-free minutes
  • Up to 200 business SMS
  • Unlimited team messaging and file-sharing storage
  • Up to 200 video participants
  • Device analytics and alerts
TalkDesk logo.

Talkdesk: Best for call centers

Overall Score

4.29/5

Pricing

2.38/5

General features

4.5/5

Core VoIP features

4.38/5

Advanced features

4.25/5

Integration and compatibility

5/5

User experience and usability

4.38/5

Security and compliance

5/5

Customer support and service

3.5/5

Expert score

4.5/5

Pros

  • Offers 100% uptime SLA
  • Provides industry-specific cloud services
  • Includes real-time dashboards 
  • 100+ AppConnect marketplace

Cons

  • Complex setup and onboarding with a steep learning curve for some features
  • Mobile app feature limitations compared to the desktop version

Why we chose Talkdesk over Dialpad

For call centers, Talkdesk is the top alternative to Dialpad, thanks to its specialized call center features, especially its ACD, which allows call routing based on agent skills, availability, and priority levels. Moreover, Talkdesk offers advanced workforce management tools, which help supervisors optimize staffing and scheduling for fluctuating call volumes. Other call center tools available include AI-powered speech analytics, agent coaching, and custom dashboards for metrics tracking.

While Dialpad offers several call management tools, such as multi-level auto attendants, hold queues, and ring groups, it lacks the industry-specific cloud solutions that Talkdesk offers. For example, the Healthcare Experience Cloud for Providers includes an industry workspace, 100% SLA, and relevant add-ons like Talkdesk Autopilot for Healthcare, which are tailored for healthcare services. 

Overlaid metrics showing omnichannel engagement statistics.
Engage citizens using several communication channels like SMS and phone. (Source: Talkdesk)

Talkdesk was established in 2011 to provide customers with modern, cloud-based communications solutions, primarily for customer service. Over time, it has become a leading cloud-based call center software provider known for AI tools, omnichannel support, and extensive CRM integrations.

  • Disaster recovery and redundancy: Talkdesk’s geographic redundancy ensures business continuity during outages. The platform capitalizes on its strategically distributed nine data centers to eliminate single points of failure.
  • Automated workflows: Establish a system for triggering specific actions based on customer interactions, such as automated follow-up emails after calls. 
  • Multilingual IVR: Talkdesk includes an IVR system that supports multiple languages, such as English, German, Spanish, and Indonesian. This is a crucial feature for businesses with a global customer base.
  • Screen recording: This tool captures an agent’s on-screen activities during customer interactions, enabling supervisors to review both the conversation and the agent’s actions. It supports quality assurance, compliance, and training optimization. 
  • Workspace designer: This is a customizable interface where administrators can tailor agent workspaces to specific roles or tasks. Create personalized layouts where agents and team members gain access to the most relevant tools, integrations, and workflows.

CX Cloud Digital Essentials: $85/user/month

Includes:

  • API access
  • Studio and routing
  • Connections
  • Digital engagement (email, chat, SMS, and social messaging)
  • Business intelligence
  • Quality management

CX Cloud Essentials: $85/user/month

Includes:

  • Voice engagement
  • Studio functions
  • Real-time dashboards (live)
  • API access
  • Business intelligence
  • Workspace designer
  • Automation designer

CX Cloud Elevate: $115/user/month

Includes:

  • Everything in Essentials, plus
  • Digital engagement
  • Quality management
  • Screen recording
  • Feedback
  • Automated notifications

CX Cloud Elevate: $145/user/month

Includes:

  • Everything in Elevate, plus
  • Custom reporting with Live & Explore
  • Performance management
  • One add-on package: Workformance management, customer experience analytics, or proactive outbound engagement
Google Voice logo.

Google Voice: Best for simplicity

Overall Score

4.29/5

Pricing

4.56/5

General features

4.13/5

Core VoIP features

4.25/5

Advanced features

3.75/5

Integration and compatibility

3.56/5

User experience and usability

4.06/5

Security and compliance

5/5

Customer support and service

2.25/5

Expert score

3.67/5

Pros

  • Offers a free personal plan
  • Has unlimited text messaging in the US
  • Provides multi-level auto attendant
  • Supports seamless integration with Google Workspace products

Cons

  • Lacks advanced business phone features
  • Limited offline functionality

Why we chose Google Voice over Dialpad

Google Voice stands out as the best alternative to Dialpad when it comes to streamlined services. Unlike Dialpad, which offers a more complex product with AI capabilities, Google Voice provides a lean, streamlined service without unnecessary frills, reducing complexity and costs. Google Voice is a solid choice for those prioritizing simplicity and core VoIP features over advanced call management tools.

For solopreneurs or anyone exploring Google Voice, the Personal plan offers an accessible and free Dialpad alternative. Its mobile app, available on both iOS and Android, provides one of the most user-friendly Dial Pad alternatives for iPhone.

A laptop with a mobile device showing the app and web application interface.
For maximum mobility, your Google Voice line works on mobile devices, laptops, and supported desk phones. (Source: Google Voice)

Google Voice is Google’s business phone system that users and organizations of any size can add to their Google Workspace accounts. First launched in 2009, Google Voice is a calling solution with essential VoIP features like calls, video meetings, and voicemail. It is designed primarily for small businesses. Considering its user-friendliness, affordability, and essential feature set, it fulfills the needs of smaller teams with relatively low communication requirements.

  • Call forwarding: Forward calls to several numbers and ensure you never miss an important call. You can set up forwarding rules based on availability, time, or location, or availability and forward calls to a linked phone number or directly to voicemail.
  • Voicemail transcription: Google Voice automatically transcribes voicemail messages received into text and sends it to your email or SMS. This is a convenient way to get your messages, especially when listening isn’t convenient.
  • Spam filtering: Automatically filter out spam calls based on Google’s vast caller database and reduce unwanted calls to save time and improve call management efficiency.
  • Voicemail sharing and downloads: Share voicemails left in Google Voice with others via email or downloaded as audio files. You can also share them by embedding them in web pages. Shared voicemails can be used when you need to pass on information like changes in meeting times or venues. 
  • International locations: Set up international locations for user accounts to assign or port international numbers in Google Voice for Google Workspace. Provide your headquarters or primary location address for licensing and billing in each country.

Personal plan: Free

Includes:

  • Google Voice number
  • Voicemail transcription
  • Personal SMS and MMS only

Starter: $10/user/monthly

Includes:

  • Up to 10 users and domestic locations
  • Unlimited calling between Google Voice and US numbers
  • Unlimited text messaging in the US
  • Google Workspace integration
  • Call forwarding
  • Usave and activity reporting

Standard: $20/user/monthly

Includes:

  • Unlimited users, regional and domestic locations
  • Multi-level auto attendant
  • Ring Groups
  • Desk phone and analog telephone adapter (ATA) support
  • Ad-hoc user call recording

Premier: $30/user/monthly

Includes:

  • Unlimited international locations
  • Advanced reporting (BigQuery)
  • Automatic call recording
8x8 logo.

8×8: Best for security

Overall Score

4.19/5

Pricing

0.94/5

General features

4.88/5

Core VoIP features

5/5

Advanced features

5/5

Integration and compatibility

5/5

User experience and usability

4.06/5

Security and compliance

5/5

Customer support and service

4.5/5

Expert score

3.39/5

Pros

  • Allows mix-and-match plans
  • Offers unlimited calling to up to 28 countries
  • Provides team messaging and document sharing
  • Includes high-definition audio and video conferencing for 500 active participants

Cons

  • Pricing is not readily available on the website
  • Primarily geared for large enterprises with pricing and set-up features

Why we chose 8×8 over Dialpad

While Dialpad offers comprehensive security features like end-to-end encryption and security compliance certifications for the Health Insurance Portability and Accountability Act (HIPAA) and GDPR, 8×8 offers more by meeting Federal Information Security Management Act (FISMA), PCI, and the EU Privacy Shield Framework. 

It’s HIPAA compliant, providing business associate agreements for covered entities and associates. It protects customer calls using the same encryption technology the U.S. government uses, including TLS and SRTP/AES encryption. 8×8 services are secured by a geographically diverse, fully redundant data center.

The 8x8 SMS dashboard with an arrow pointing to the option to send a new SMS.
Send an SMS to a new contact, or browse your existing chats list. (Source: 8×8)

8×8, Inc. has been an American provider of VoIP since 1987. Its products include cloud-based voice, contact center, video, mobile, and UC. 8×8 offers a reliable UC system and contact center built to scale, especially with features like unlimited calling to 14 countries and a 99.999% uptime SLA.

  • Hot desking
  • Unlimited extension-to-extension calling
  • Supervisor call management tools and analytics
  • Advanced meeting moderation controls
  • CRM integration with key applications
  • Quality management and speech analytics

X2: Custom pricing

Includes:

  • Unified mobile, desktop, and web app 
  • Multi-level auto-attendant 
  • Unlimited extension-to-extension calling 
  • Hot desking 
  • Voicemail transcription 
  • Unlimited internet fax 
  • Call and video meeting recording for 30 to 130 days

X4: Custom pricing

Includes:

  • 8×8 Frontdesk for receptionists 
  • Barge, monitor and whisper 
  • Supervisor analytics 
  • Call activity analytics
Ooma logo.

Ooma: Best for domestic calling

Overall Score

4.06/5

Pricing

3.63/5

General features

3.56/5

Core VoIP features

4.19/5

Advanced features

3.75/5

Integration and compatibility

3.81/5

User experience and usability

4.06/5

Security and compliance

4.06/5

Customer support and service

4.75/5

Expert score

3.81/5

Pros

  • 50-plus standard VoIP features included in all plans
  • Simple phone management
  • Real-time customer support
  • Toll-free number and 500 toll-free minutes

Cons

  • Offers a limited set of third-party integrations
  • Lacks international numbers

Why we chose Ooma over Dialpad

Ooma stands out as one of the Dialpad competitors for domestic calling, thanks to its expansive coverage beyond just the U.S. and Canada. Ooma extends its unlimited calls to mobile and landlines in Mexico and Puerto Rico. The Ooma Premier plan lets you access VoIP services for just $9.99 per month. If you don’t require unlimited calling beyond the US and Canada, opt for the Ooma Basic, which is enough for your needs.

New voicemail email notification with key message information.
Ooma converts voicemail so you can easily skim messages. (Source: Ooma)

Ooma began in 2003 to offer free long-distance calling. With the rise of mobile devices, Ooma pivoted and found success with internet-based home phone and business communications services. Its key offerings include phone services, smart security, and the Talkatone mobile app.

  • Multi-line support: Get multiple lines to manage multiple incoming calls simultaneously. Ooma’s Instant Second Line feature will give you two phone lines attached to one number, which is ideal for setting up a conference call with other people. 
  • Custom hold music: Tailor your hold music or messages to provide a professional touch while callers wait. This feature enhances the customer experience and reinforces brand identity.
  • Team messaging: Equip team members with the tools to communicate via instant messaging within the platform. This supports quick discussions and enhances collaboration among team members.
  • Conference calling: Allow multiple participants to join a single call without the need for external conferencing solutions.
  • Call analytics: Access call analytics and gain insights into call patterns, durations, and other metrics. The available data can help managers evaluate performance and make informed decisions.

Ooma Home

Basic: $0/user/month (Only requires a one-time fee of $99.99 for Ooma Telo)

Includes:

  • Unlimited calls within the US
  • Free in-network calling
  • Call waiting
  • Online call logs
  • 411 calling
  • Standard voicemail and remote voicemail retrieval
  • Caller ID and blocking
  • 911 notifications
  • Ooma mobile HD app

Premier: $9.99/month

Includes:

  • Unlimited calls within the US, Canada, Puerto Rico, and Mexico
  • Do not disturb
  • Voicemail monitoring, notifications, and forwarding
  • Custom and anonymous call blocking
  • Ooma mobile calling
  • Custom ring patterns
  • Instant second line

Ooma Office

Essentials: $19.95/user/month 

Includes:

  • 50+ standard features
  • Unlimited calling in the US, Canada, Mexico, and Puerto Rico
  • Virtual receptionist
  • Mobile app
  • One toll-free number with 500 inbound call minutes
  • Analog fax machine support
  • Cal park, forwarding, and logs

Pro: $24.95/user/month

Includes:

  • Everything in Essentials, plus
  • Flexible numbering
  • Enhanced call blocking
  • Call recording
  • 3-digit extensions

Pro Plus: $29.95

Includes:

  • Everything in Pro, plus
  • Hot desking
  • Find me, follow me
  • Shared voicemail boxes
  • Call screening
  • Video conference recording
  • Team chat and presence
OpenPhone logo.

OpenPhone: Best for small teams

Overall Score

4.01/5

Pricing

3.56/5

General features

4.38/5

Core VoIP features

4.38/5

Advanced features

2.75/5

Integration and compatibility

3.13/5

User experience and usability

4.38/5

Security and compliance

5/5

Customer support and service

3.5/5

Expert score

3.67/5

Pros

  • All plans come with a local or toll-free number
  • Unlimited calling and messaging within the US and Canada
  • User roles and management are a universal feature
  • Up to unlimited shared phone numbers

Cons

  • Base plan only has manual, not automatic, call recording
  • Charges a messaging set up fee and monthly messaging fee

Why we chose OpenPhone over Dialpad

OpenPhone is an excellent choice for small teams thanks to its cost-effective shared phone numbers feature. As one of the top Dialpad competitors in the market, unlike Dialpad, which can become expensive as team sizes increase, OpenPhone’s pricing model enables multiple team members to utilize the same business number. 

Additionally, features such as customizable voicemail, AI-powered responses and transcripts, auto-replies, scheduled messages, and ring order streamline communication and automate tasks, allowing smaller teams to enhance productivity significantly.

Sample OpenPhone call transcript within a chat thread.
OpenPhone’s AI transcription documents meetings and identifies speakers. (Source: OpenPhone)

OpenPhone is a cloud-based communication platform integrating VoIP calling, SMS messaging, call routing, and team phone number sharing into a single solution. With its desktop, browser, and mobile applications, Users can get a dedicated business phone number without needing an additional device or SIM card, allowing them to keep personal and business communications separate.

  • Call routing: Direct incoming calls to the appropriate team member or department and handle calls efficiently.
  • Call analytics: OpenPhone offers analytics that provides insights into call volume, duration, and performance metrics. Use this information to evaluate team and individual performance and understand customer sentiment and concerns. 
  • Shared phone numbers: Teams can share phone numbers, enabling multiple users to manage customer interactions. 
  • Scheduled messages: Openphone’s scheduled messages let you plan and send text messages at a specific time without being actively available. Use this feature to send reminders, follow-ups, or announcements.
  • Group messaging: Use this feature to communicate with multiple contacts simultaneously. For example, send team updates to ensure everyone is updated with the same information. 

The pricing shown is for monthly billing. Get 21% savings by opting for the monthly yearly payment option, which starts at $15 per user.

Starter: $19/one user/month

Includes:

  • One new local or toll-free phone number per user
  • Calling and messaging to US and Canadian numbers
  • Voicemail transcripts
  • OpenPhone API
  • AI message responses
  • Manual call recording

Business: $33/user/month

Includes:

  • Everything from Starter, plus:
  • Group calling
  • Custom ring orders
  • Call transfers
  • Auto call recording
  • AI call summaries and transcripts
  • CRM integrations

Enterprise: Custom pricing

Includes:

  • Everything from Business, plus:
  • Custom contract and pricing
  • Dedicated account manager
  • Priority support
  • Audit log
Grasshopper logo.

Grasshopper: Best for multiple virtual phone numbers

Overall Score

3.69/5

Pricing

3.56/5

General features

3.88/5

Core VoIP features

4.44/5

Advanced features

3.75/5

Integration and compatibility

3.25/5

User experience and usability

4.38/5

Security and compliance

0.63/5

Customer support and service

4/5

Expert score

3.61/5

Pros

  • Provides automated instant response 
  • Offers professional custom greetings
  • Comes with unlimited business texting on all plans
  • Includes simultaneous call handling 
  • Read your voicemail is a universal feature

Cons

  • Lacks call recording
  • Additional phone numbers are pricier than most at $9 per month

Why we chose Grasshopper over Dialpad

Grasshopper is an excellent Dialpad alternative, thanks to its flat-rate pricing structure and the ability to combine shared phone numbers with extensions. Unlike Dialpad, Grasshopper also provides vanity numbers, allowing you to secure a more memorable phone number that customers can easily recall. Their website features a number lookup tool to help you find available vanity numbers for your business. 

In this Dialpad vs Grasshopper comparison, Grasshopper is ideal for teams that share phone numbers. With its fixed monthly fee, regardless of the number of users, teams can access up to four numbers and unlimited extensions on its highest plan.

A screenshot of Grasshopper's vanity number webpage.
Get a vanity number from Grasshopper in three quick steps. (Source: Grasshopper)

Since its founding in 2003, Grasshopper has supported more than 350,000 business owners to start and grow their ventures. It provides a professional virtual phone system with unlimited users, 24/7 support, and voicemail.

  • Instant response: Quickly reply to incoming calls with pre-recorded messages so your customers have immediate acknowledgment even when you can’t answer. The instant response messages have a 160-character maximum.
  • Phone extensions: Grasshopper’s phone extensions separate lines for different departments or team members while maintaining a single business number.
  • Virtual fax: Send and receive digital faxes via email and streamline document management.
  • Custom greetings: Grasshopper lets you record personalized messages for callers to leave a positive impression on customers. Choose among professional voice actors to record phone greetings, which costs $75 per order.
  • Incoming call control: You can manage how calls are handled by setting business hours, customizing schedules by extension, and blocking unwanted callers. Set the call blasting feature and ring all forwarding numbers simultaneously for quicker responses.

The pricing below is for monthly billing. Save up to 20% by paying annually. Grasshopper provides the same call management feature in all plans, such as call forwarding, business messaging, voicemail, and call forwarding. 

True Solo: $18/one user/month

Includes:

  • One user 
  • One phone number 
  • Call forwarding to a single number

Solo Plus: $32/user/month

Includes:

  • Unlimited users 
  • One phone number 
  • Call forwarding to three numbers per extension 

Small Business: $70/user/month

Includes:

  • Unlimited users 
  • Four phone numbers
  • Call forwarding to unlimited numbers per extension

What is Dialpad?

Dialpad is a cloud-based communications provider offering both Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. The platform provides advanced AI-powered features such as bot-assisted live chat, AI-powered customer sentiment, and intelligent call routing. The solution provides scalability for growing businesses with advanced contact center tools like ACD and real-time analytics.

It offers three plans, including Dialpad costs, and pricing starts at $27 per user monthly. The base plan has essential communication tools like unlimited domestic calling, multi-level auto attendant, custom call routing, SMS/MMS, and team messaging. 

Dialpad limitations

While Dialpad is an excellent VoIP phone system for businesses of all sizes, it comes with various drawbacks, which can be a deal breaker for those needing niche communication tools. Here are some of the platform’s limitations:

  • Limited video meeting participants: Dialpad offers powerful video conferencing with unlimited meetings, screen sharing, and recordings, but it only accommodates up to 10 participants for up to 45 minutes. Users must pay extra and upgrade to boost these limits to 150 participants for up to five hours. 
  • Mid-range pricing: While Dialpad offers comparable pricing for its services, businesses looking for more affordable solutions will find its $27 monthly user rates relatively high. Check out Grasshopper, Google Voice, and OpenPhone if you want shared numbers and lower-priced subscriptions. 
  • International calling: While Dialpad offers international phone numbers and low per-minute rates, businesses making frequent global calls may find Zoom Phone, Ooma, and 8×8’s unlimited calling more practical. 
  • Few integrations: Dialpad unlocks most of its popular integrations with its Pro and Enterprise plans, with the base plan only integrating with Google Workspace. Bigger teams with CRM business tools may find Dialpad’s integration with Salesforce, Hubspot, and ServiceNow very limited. 

Choosing the right Dialpad alternative

Dialpad is a great VoIP provider offering UCaaS capabilities, thanks to features such as voice calling, messaging, meetings, and video conferencing and support for local, toll-free, and international numbers. However, given the limitations above, you may want to consider the top alternative VoIP solutions for small businesses:

  • If you’re looking for customizable packages and an array of ala carte feature options, choose Vonage, especially if you have fluctuating call volumes. 
  • For global calling, check out GoTo Connect, which offers unlimited international calling to over 50 countries. 
  • Businesses needing higher virtual conferencing participants and time limits are better off with Zoom Phone. It allows up to 1,000 participants for 30 hours. 
  • Nextiva is great for businesses looking for a VoIP phone system that specializes in customer-facing interaction. 
  • RingCentral is your best bet for a phone system with extensive call management and UC tools. 
  • For businesses wanting advanced workforce management tools and specialized industry packages, Talkdesk was designed for high-volume call center operations. 
  • If you want a simple, no-frills phone system, Google Voice offers a lean platform that integrates with Google Workspace for added functionality. 
  • Teams, especially those in healthcare, looking for top-of-the-line security compliance, 8×8 complies with several security standards, more so than what Dialpad offers.
  • Ooma and Dialpad offer unmetered calling within the US and Canada if you prioritize unlimited domestic calling. However, Ooma extends this offering to cover Mexico and Puerto Rico. 
  • OpenPhone is the best solution for small teams looking to enable multiple team members to utilize the same business number. 
  • Grasshopper is best if you’re looking for shared numbers, including vanity phone numbers, for better brand recognition. 

If these providers still don’t fit the bill, check out our best cloudphone systems for 2024 to explore other solutions.

Frequently Asked Questions (FAQs)

No, Dialpad offers a 14-day free trial and free online video conferencing, but its plans require a subscription. Subscribers can make unlimited domestic calls and texts, and the trial includes free use of Dialpad Ai and its built-in transcription tools, note-taking capabilities, and action tracking. If you want more free VoIP options, read our top picks for free VoIP phone services.

Dialpad is used by over 30,000 companies of various sizes, including startups and larger organizations like Uber, Zero, and Netflix. Many companies choose it because of its seamless integration with tools like Google Workspace and Microsoft 365.

No, Dialpad is a VoIP and communications platform, though it can integrate with popular CRM tools like Salesforce to streamline call records and customer management.

No, Dialpad is not a Google product, but it integrates well with Google Workspace for enhanced productivity. This compatibility enables Google Workspace users to use their Gmail contacts and Calendar directly in Dialpad. Craig Walker is the CEO and founder of Dialpad and founded the company in April of 2011 out of San Ramon, California.

When choosing an alternative to Dialpad, key features include call management, video conferencing, messaging, subscription fees, and customer support options.

Yes, Dialpad offers a 14-day trial, and subscribers can make unlimited domestic calls and texts. The trial also includes free use of Dialpad Ai and its built-in transcription tools, note-taking capabilities, and action tracking.

Methodology

At TechnologyAdvice, we apply a thorough, multi-step method to assess VoIP phone system solutions. Our in-depth review entails research on high-value features, a review of customer feedback, and hands-on product analysis. We aim to identify the best Dialpad alternatives that deliver useful features and user-friendly solutions. Below are the key categories we use to assess platforms and software:

We evaluate each platform’s pricing structure, including setup fees, subscription options, and extra feature costs, favoring VoIP phone systems with transparent, scalable pricing that offers good value.

This category assesses the overall functionality and user interface of each Dialpad alternative. We examine ease of navigation and accessibility, prioritizing and giving better scores to cloud-based communication solutions with intuitive, well-designed interfaces and a robust feature set.

We examine essentials like call center and call management tools like call forwarding, voicemail to email, CRM compatibility, and number porting to measure a phone system’s efficiency in managing customer interactions.

This category looks at Specialized tools, such as video conferencing, virtual fax, auto attendants, and IVR, which add significant value to users regardless of their industry.

VoIP phone systems that offer an efficient, easy-to-navigate experience for all users score higher in this category. It’s important that users can easily navigate the system to complete tasks and communicate with colleagues and clients. Solutions requiring minimal learning curve and customization options receive higher scores in this category.