Really Simple Systems CRMProduct Overview
- About Really Simple Systems CRM
- Pros of Really Simple Systems CRM
- Cons of Really Simple Systems CRM
- Breakdown of core features
Really Simple Systems CRM product overview
Really Simple Systems CRM software provides tools for small businesses to run sales, marketing, and service in one system. Designed for small teams working B2B, the CRM is designed to be intuitive and implemented quickly, allowing businesses to train staff in minutes. If you do need additional assistance, customer service is free to all users, even after setup. Businesses can also access information via a number of Really Simple Systems’ self-service resources including tutorial videos, step-by-step guides, and in-product help drawers.
Using the integrated Marketing module, businesses can build campaigns and send newsletters directly from Really Simple Systems. Compliant with GDPR, new leads can be captures from web forms and can then be assigned to sales staff to follow up. Leads, opportunities, and values can be monitored at the campaign level, so it’s easy to track ROI and optimize marketing spend.
Pros of Really Simple Systems CRM
Really Simple Systems designed their platform with the idea that user buy-in, not features, is the biggest hurdle to success. Their platform is designed to easily implement and use, and their support team is a continual resource. Though the system is simple to use, the CRM still has features a small or medium-sized business needs to guide customers through the sales pipeline. Users are able to see key data at a glance and make informed decisions while interacting with accounts, saving time while enhancing the customer experience.
Cons of Really Simple Systems CRM
Unlike other systems, Really Simple Systems CRM currently does not feature an easy project management view which enables a user to track at a glance each stage of a project. Users are still able to track and follow a project by viewing customer activities, however, this is still a workaround against an actual feature. An alternative method for extra project management features would be to use a third-party project management solution and connect it to Really Simple Systems through their Zapier integration.
Breakdown of core features
Manage your customers, prospects, and suppliers, view all your interactions, and set tasks to follow up. Track your opportunities right through the sales process and prioritize your sales leads. Generate sales quotes, manage tasks, and organize your workload in one place. Email integration allows you to automatically capture your incoming and outgoing emails and store them in each customer’s account. Using the reporting function, generate detailed management information reports with a “drag and drop” interface.
Build campaigns and send newsletters directly from your CRM. Convert website visitors to leads and manage your interactions across every touchpoint. Plan, execute, track, and measure your marketing campaigns from inception to evaluation. Manage marketing automation to streamline your customer experience and automate workflows. Filter and segment your database, create lists, and tailor your emails to target your customer profiles.
Manage your customer service cases from opening through to closure and view on one simple page. Assign SLAs to manage your priorities, setting multiple priorities and target response times. Automatically map incoming emails to customer accounts and cases, or create new support tickets. Gain insights by reporting on closed cases, response times, and frequently asked questions.
(Last updated on 03/02/2020 by Marshall Bright )