Stephen is most at home with his fingers on home row, and will, without fail, choose a mouse and keyboard over a touch screen, touch pad, or other input method every time. Or, almost every time; signing documents is the one thing touch input makes easier.

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Creating a quality management plan can make or break a project. See everything you need to know for better efficiency.

If someone calls your business but isn’t immediately answered and doesn’t go to voicemail, the call probably went into a call queue. If you want those calls separated into distinct queues that are headed for different departments and agents, though, you’ll need to go one step further. Call routing is the function that sorts calls…

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