Voice-over-internet-protocol (VoIP) phones are vital to business communications. They improve efficiency, reduce costs, support flexible work arrangements, and play a huge role in enabling better customer service and collaboration. Hence, when selecting the best VoIP phone for your business, take into account functionalities (e.g., connectivity and audio quality), price points, and ultimately, whether or not it meets your team’s needs.
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Drawing on five years of experience reviewing VoIP systems and tracking business communication trends, I narrowed down the best VoIP phones on the market to a list of six. When compiling the list, I took into account each option’s pricing, as well as key features such as HD voice, noise suppression, call management functionalities, and display quality.
I also looked into advanced features like call recording, security features, and AI functionalities; customer support; and overall ease of use. To arrive at my top picks, I checked each phone’s specifications and assessed which options elevate the call handling experience.
Read through this guide to help you decide the best VoIP phone for your specific needs.
Top 5 VoIP phones at a glance
VoIP phones
Monthly starting price
Standout features
Rating out of 5
$228
- Acoustic Shield
- Advanced wireless connectivity (Bluetooth and Wi-Fi)
- 7” multi-touch screen
4.63
$200
- HD audio
- Wireless transmission
- Supports up to 16 VoIP accounts
4.61
$259
- Extensive security features
- Wi-Fi and Bluetooth support
- Echo cancellation
4.53
$270
- High call capacity (up to 12 lines)
- HD voice quality
- Flexible deployments through VoIP integrations
4.38
$187.99
- Cisco ecosystem integration
- Full duplex speakerphone
- Simplified installation through Power over Ethernet (PoE) connection
4.10
$219
- 24 function keys for dynamic configuration
- Enhanced security features
- Programmable keys (6 physical and 24 virtual)
4.04
Yealink T57W: Best overall VoIP phone for power users
Overall Reviewer Score
4.63/5
Pricing
3.75/5
General features
5/5
Advanced features
4.69/5
Support
5/5
Ease of use
5/5
Expert score
4.19/5
Pros
- Equipped with multi-layered security features
- Adjustable LCD screen
- Up to 16 VoIP accounts
- High-quality audio
Cons
- Pricing is on the higher side
- Lacks a built-in camera
Why I chose Yealink T57W
When it comes to ease of use and functionality, the Yealink T57W does not disappoint. First off, its touchscreen LCD screen is adjustable to a comfortable viewing angle. Its wireless transmission, connected via Bluetooth, enables users to move around more freely. One more thing I liked most about this VoIP phone is its ability to support multiple handsets for efficient call handling.
While it offers high-definition audio, the Yealink T57W doesn’t have a built-in camera. It’s also on the pricier end. If you’re looking for a more cost-effective alternative, consider the Cisco 7841.
- Acoustic Shield: Yealink’s noise cancellation technology eliminates distractions, delivering clear audio even in busy environments.
- Security protocols: It offers TLS 1.3 to enable faster and more robust encryption and employs WPA3 to proactively guard your system from threats.
- Corded cordless phone: The Yealink T57W supports a seamless transition between the desktop phone and a cordless DECT handset.
Starts at $228 per phone, available on Amazon. Prices may vary by platform and are subject to existing promotions.
Yealink T54W: Best feature-rich VoIP phone
Overall Reviewer Score
4.61/5
Pricing
3.75/5
General features
5/5
Advanced features
4.69/5
Support
5/5
Ease of use
5/5
Expert score
4.39/5
Pros
- High-quality audio
- 10 programmable keys for added customization
- Wireless connectivity
Cons
- Doesn’t support touchscreen
- Doesn’t offer video conferencing integrations
- Smaller screen than the T57W
Why I chose Yealink T54W
Coming in at the close second spot is the Yealink T54W, which is almost identical to the T57W in terms of functionalities. The only obvious differentiating factor is the display: it is smaller at 4.3” and not touchscreen. But this doesn’t affect the phone’s ability to deliver excellent audio quality.
Like the T57W, the T54W employs an effective noise-cancelling technology. It ranks high on this list, thanks to its ability to accommodate multiple handsets and its wireless connectivity. It’s a more cost-effective solution if you don’t require a touch-based interface, as it’s already packed with essential dialing features.
- Built-in Wi-Fi and Bluetooth: The T54W allows you to connect headsets and mobile phones with ease for enhanced mobility within work areas.
- Supports 16 SIP accounts: Individual lines can be shared on a single unit to streamline communication and maximize your VoIP phone investment.
- Programmable keys: The Yealink T54W enables users to program 10 line keys with up to 27 various features (e.g., speed dial, call transfer, hold).
Starts at $200 per phone, available on Amazon. Prices may vary by platform and are subject to existing promotions.
Cisco 8861: Best for advanced security
Overall Reviewer Score
4.53/5
Pricing
3.75/5
General features
5/5
Advanced features
4.69/5
Support
5/5
Ease of use
4/5
Expert score
4.43/5
Pros
- Extensive network and device security
- Built-in Wi-Fi and Bluetooth
- Energy-efficient VoIP phone
Cons
- Can only accommodate 5 SIP accounts
- Outdated physical appearance
Why I chose Cisco 8861
The Cisco 8861 stands out for its advanced security features, making it an ideal choice for businesses that deal with sensitive information. For instance, it supports Transport Layer Security (TLS), which encrypts messages and prevents them from being intercepted. It also secures your system by employing VPN support, which is particularly helpful for teams working in a hybrid or fully remote setup. Other security offerings include the Secure Real-time Transport Protocol (SRTP) for call encryption, secure boot, and device authentication.
However, this VoIP phone only has five programmable lines and keys. For more extensive customizations, choose the Poly VVX 450, which can accommodate up to 12 line keys.
- Speakerphone: For a hands-free experience, the Cisco 8861 features a full-duplex speakerphone that enables you to place and receive calls with ease.
- Platform integrations: Integration with Cisco Unified Communications Manager (CUCM), Cisco Hosted Collaboration Solution (HCS), and Cisco Business Editions expands the phone’s capabilities.
- Energy Star certification: The Cisco 8861 features an energy-efficient certification, which caters to intelligent power management, power-efficient components, and PoE optimization.
Starts at $259 per phone, available on Amazon. Prices may vary by platform and are subject to existing promotions.
Poly VVX 450: Best for high-volume calling needs
Overall Reviewer Score
4.38/5
Pricing
3.75/5
General features
5/5
Advanced features
4.69/5
Support
5/5
Ease of use
4/5
Expert score
4.43/5
Pros
- Up to 12 line keys to accommodate multiple calls
- Compatible with VoIP platforms like RingCentral and Zoom Phone
- Supports USB and Ethernet
Cons
- No touchscreen
- Lacks built-in Bluetooth and Wi-Fi
- Expensive price point
Why I chose Poly VVX 450
With up to 12 line keys, the Poly VVX 450 easily stands among the best options for managing a high volume of calls. Its HD voice capability ensures audio clarity, and the Polycom Acoustic Fence technology cancels external noise and echoes.
Moreover, if you want to scale up or switch VoIP providers, it won’t be an issue, as the Poly VVX 450 integrates with various platforms without requiring hardware changes. But while it’s relatively easy to use, it lacks additional features that increase productivity, like built-in Bluetooth for hands-free operation.
- Expansion module support: Ideal for power users, this VoIP phone can show presence for up to 102 lines through this expansion module.
- Poly HD Voice: This proprietary feature enhances sound for superior clarity, thanks to the wideband codec support.
- USB port: The Poly VVX 450 features two USB ports, allowing users to transfer and store data.
Starts at $270 per phone, available on the RingCentral website. Prices may vary by platform and are subject to existing promotions.
Cisco 7841: Best cost-efficient VoIP phone
Overall Reviewer Score
4.10/5
Pricing
4.38/5
General features
3.5/5
Advanced features
4.06/5
Support
5/5
Ease of use
4/5
Expert score
4.15/5
Pros
- More affordable price point
- One-touch access to essential dialing features (e.g., transfer, hold, and resume)
- HD voice
Cons
- Smaller screen (3.5”) than its competitors
- Only supports four lines
- Grayscale screen appears outdated
Why I chose Cisco 7841
If you’re looking for a VoIP phone with all the essential calling features but on a tight budget, the Cisco 7841 is a good choice. If you’re operating within the Cisco environment, this VoIP phone will require minimal training despite having a smaller screen size. The Cisco 7841 also delivers impressive audio quality, complete with echo cancellation and dynamic noise reduction.
However, with this VoIP phone, be prepared to be tied to your workstation, as it doesn’t support Bluetooth and Wi-Fi connection, a significant drawback in modern work environments. If this is a dealbreaker for you, the Cisco 8861 is a great alternative.
- Dedicated fixed keys: The Cisco 7841 has pre-assigned keys for messaging, directory, speaker, and a two-way navigation button.
- Built-in speakerphone: This VoIP phone supports hands-free communications through the built-in speakerphone feature.
- Unified communications (UC) compatibility: Cisco 7841 is compatible with Webex Calling, Microsoft Teams, and Zoom.
Starts at $187.99 on the CDW website. Prices may vary by platform and are subject to existing promotions
Snom D785: Best for advanced customizations
Overall Reviewer Score
4.04/5
Pricing
4.38/5
General features
5/5
Advanced features
3.75/5
Support
3.13/5
Ease of use
4/5
Expert score
3.85/5
Pros
- Supports up to 12 SIP accounts
- Customizable user interface
- Second display for the custom function keys
Cons
- Price point is on the higher end
- May require technical knowledge to set up
Why I chose Snom D785
I recommend the Snom D785 unit for teams that prioritize customizations on its interface and function keys. It provides users with the option to change the background image, icons, and colors to match their branding and preferences. You can also personalize menus and assign function keys according to your workflow (e.g., speed dials).
Snom phones have always been known for their HD audio quality. The only caveat I want to leave you with is that the Snom D785 may not be as intuitive to use as the other VoIP phones in this guide. If you have more basic needs, go for the Cisco 7841.
- HD color display: This VoIP phone features a 4.3” color display, providing a vibrant and customizable interface.
- Built-in Bluetooth and USB port: The Snom D785 facilitates easy connection to accessories, including headsets.
- Digital Signal Processor (DSP): This feature enables the Snom D785 to deliver high-quality audio.
Pricing starts at around $219 per phone, as listed on the VoIP Supply website. Prices may vary by platform and are subject to existing promotions.
Key considerations when choosing the best VoIP phone
There are numerous VoIP phone options available on the market and all of them offer an impressive set of features, which is why I recommend that you consider certain key elements before making a purchase. Remember that your decision impacts your team’s productivity and overall performance. Here are some of the most important factors to consider:
- Budget: While you want to stay within the budget range you set, consider scalability as well. Find the balance between functionality and cost by evaluating specifications, identifying what you truly need or what you are willing to pay an additional price for.
- Type of users: There are varying models for different use cases. For instance, the Poly VVX 450 is best suited for receptionists, as it offers up to 12 line keys. Some busy high-level executives prefer phones with a touchscreen display, so you should go for the Yealink T57W. Understand what the primary user needs to match the right VoIP phone.
- Audio quality: In this guide, I’ve emphasized audio quality as a key feature for the VoIP phones I’ve reviewed. HD audio is a must-have feature, as it ensures conversations are always clear, reduces background noise, and enhances the overall call handling experience.
- Features specific to your operations: Determine what functionalities are essential to your operations. For example, check whether a VoIP phone supports Wi-Fi or Bluetooth if mobility is a requirement in your office setup. Consider the number of SIP accounts a unit can support.
- User feedback: Be guided by actual user feedback, which can be found by browsing through forums and reliable review sites. Weigh the pros and cons to determine a list of VoIP phones that best fit your needs.
Pro tip
Most modern VoIP phone providers have data sheets available on their websites that you can download and compare. When evaluating products, I like to compare them side by side; I suggest doing the same for VoIP phones. Diligently reviewing the best voice-over IP phone specifications will reveal which options offer the most value for your money.
Frequently asked questions (FAQs)
Yes. Select a VoIP phone that supports a direct network connection via an Ethernet cable. Modern VoIP phones also support Power over Ethernet (PoE) connectivity, enabling the transmission of power and data over a single cable. These connections eliminate the need to plug voice-over IP handsets into a computer.
The primary difference between these two is that a VoIP phone is powered by the internet, offering lower costs, greater flexibility, and enhanced calling functionalities. On the other hand, a traditional landline phone uses copper wires to transmit voice audio. It offers more nationwide access, even in rural areas where the internet isn’t as stable.
Yes. Many modern VoIP phones work best in remote or hybrid environments. For instance, the Yealink T57W is Wi-Fi enabled, eliminating the need for Ethernet cables.
