Twilio is a leading communications platform that supports voice or SMS marketing for existing applications and offers an intuitive way to create fully editable application programming interfaces (APIs). Despite being one of the most-known titles in the space, there are a number of Twilio Competitors which are also worth a look.
With all of its strengths and features, there are plenty of Communications Platforms as a Service (CPaaS) alternatives to Twilio that also employ a customizable API structure for your business. These user-friendly platforms are formidable alternatives that can match or best Twilio’s existing interface.
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Top 5 Twilio alternatives & competitors
Twilio is one of the more widely used CPaaS platforms available today, however it isn’t without its faults, which through steady usage of the software, becomes very apparent.
Startup businesses attempting to bolster their performance by using voice and SMS APIs may find that Twilio comes at a higher cost that isn’t manageable due to budget constraints.
Twilio lacks free incoming SMS and free support team coverage, which comes at a cost to your business. CPaaS competitors have taken these drawbacks into consideration and added robust features with more user-friendly interfaces that may give Twilio a run for its money.
The Twilio competitors outlined in this article are just a few of the solutions that are currently available on the market. Take your business’ needs into account when considering these Twilio alternatives and determine whether any of them will be a good fit for you.
In this article...
Twilio offers a multitude of benefits that include SMS and MMS messaging, voice calling, video communication and email. Additionally, the platform offers omnichannel communication support and local toll-free phone numbers for both mobile and national communications. Twilio also employs short codes to handle high volume MMS and SMS texting, which lifts some of the burden that your team may otherwise feel the pressure of.
Where Twilio falls short is its lack of coverage in some countries, non-free SMS messaging, and the need for more in-depth customer service and support. The cost of Twilio may also be outside the budget of some smaller startups, meaning a competitor may be the answer.
Some alternative vendors include:
Vonage API: Best for the authentication of APIs and the verification of number insights.
MessageBird: Best for omnichannel inboxes.
Sinch: Best for SDK development.
Bandwidth: Best for call transcriptions, text-to-speech, and recording.
Telnyx: Best for networking APIs and world-wide data transfer.
Twilio is commonly known to connect organizations with their client base on their preferred platform, but they are not alone in offering these services. Startups that have a desire to establish international communications using VoIP and SMS APIs will find that Twilio can be the more expensive service for this particular feature. Additionally, Twilio lacks cost-free incoming SMS and free live support teams.
Choosing the right alternative to Twilio
When it comes to simplifying SMS and MMS messages with many popular social media platforms into a single API, Vonage API is a good alternative and for flexibility, MessageBird and its ability to provide an omnichannel inbox for connecting with customers is a no-brainer.
If your business needs additional development options through customizable APIs, Sinch would be a good bet for you. Meanwhile, Bandwidth has an advantage over Twilio when it comes to its ability to provide live text message notifications and detailed insights, which developers will find very useful.
Finally, Telnyx trumps Twilio by offering free 24/7 customer support, in-app calling and texting, and is one of the cheaper communications platforms in today’s market.
There are more Twilio competitors that aren’t mentioned in this article, and you may find that the featured alternatives still aren’t the best fit for your business. If you’re still looking, check out our VoIP Software Buyer’s Guide.
1 RingCentral Office
RingCentral is a business VoIP provider that offers cloud-based communications including message, video, phone, and collaboration features. It offers a number of different tools that you can buy as standalone products or as part of a unified communications platform. Some features include call screening, internet fax, call forwarding, visual voicemail, multi-level Interactive Voice Response (IVR), video conferencing, and team collaboration.
Ooma is a business communication product that features voice over IP services, messaging via chat and SMS functions, and video conferencing. This VoIP product works over a multitude of devices for seamless access while working on-premises, remotely or on-the-go. Find out more about the features of Ooma to help you choose the right VoIP solution for your business.
Grasshopper is a cloud-based virtual phone system that helps small businesses be more professional, responsive, and efficient. The platform provides all the communication tools to sound big and grow bigger. It equips growing businesses with a phone number plus all of the features of a robust phone system without the expense of additional devices.