Telnyx product overview

Telnyx is a communications platform that provides services on a global, private IP network. It uses intelligent connectivity to enable seamless conversations between people, devices, and applications worldwide.

This platform delivers voice and messaging for applications and next-generation companies. It gives control over correspondences through its portal and RESTful API. Additionally, it has products for voice, programmatic messaging, wireless, embedded communications, and automated networking.

Customers have access to 24/7 in-house technical support and services. These services include configuration management, enterprise-level security, and fraud detection.

Pros of Telnyx

The solution leverages multiple presence points to process data in the nearest location for consistently low latency levels.
The Telnyx network uses deep interconnects with local carriers to ensure compliance.

Cons of Telnyx

Some users commented that the platform’s technical support team takes a while to respond.
Others raised concerns over Telnyx’s lack of documentation and resource materials.

Breakdown of core features

Messaging API

With Telnyx, organizations can send and receive SMS and MMS via long code, shortcode, or toll-free. As a result, businesses can reach users wherever they are with triggered SMS alerts. Furthermore, the solution enables companies to improve conversations with AI chatbots that automate repetitive tasks.

WhatsApp API

Telnyx’s WhatsApp Business API allows companies to create profiles and connect with customers through enterprise-grade messaging. WhatsApp is also available via the API and Mission Control Portal. Therefore, users can integrate the app to reach customers on their preferred channels.

Voice API

Companies can build responsive experiences with the flexible and developer-friendly voice API from Telnyx. In addition, they can connect people and teams anywhere with feature-rich audio conferencing. The solution also gives access to a raw audio stream of calls to add advanced AI and ML capabilities.

Telnyx Wireless

Telnyx empowers users to scale IoT apps by connecting to different carriers with its cellular IoT SIM card. Moreover, users can provision, manage, and monitor SIM usage via a self-service platform or API. Also, this platform’s automatic carrier switching features eliminate the hassle of managing multiple carriers.

(Last updated on 02/02/2022 by Liz Laurente-Ticong)