J.R. Johnivan

J.R. Johnivan is a 17-year veteran whose writing is focused on innovation and technology, including IT, computer networking, security, cloud computing, staffing, human resources, real estate, sports, entertainment, and more.

Articles by J.R.

Customer journey experience with purchase steps and path tiny person concept. Consumer shopping cycle from media to seller vector illustration. Client behavior process curve as decision to buy product.

August 25, 2022

Using CRM to Improve Customer Engagement

Customer relationship management (CRM) software organizes all your marketing, sales, and service records for previous and potential customers. Since it keeps all of this...

Written by: J.R. Johnivan