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KnowBe4 reviews


Security awareness training and simulated phishing platform
our rating 4.5 out of 5 Stars

KnowBe4Product Overview

  1. About KnowBe4
  2. Pros of KnowBe4
  3. Cons of KnowBe4
  4. Breakdown of core features

KnowBe4 product overview

KnowBe4 is a security awareness training and simulated phishing platform that helps organizations manage the ongoing problem of social engineering. The intuitive platform is scalable for busy IT professionals. Customers with businesses of all sizes can quickly deploy the KnowBe4 platform. The Customer Success team gets users going in no time, without the need for consulting hours.

KnowBe4’s training programs provide a comprehensive new-school approach. It integrates baseline testing using mock attacks, interactive web-based training, and continuous assessment through simulated phishing, vishing, and smishing attacks for a more resilient and secure organization. KnowBe4 lets companies test their employees and network with IT security tools to identify the problems of spear-phishing and ransomware attacks.

Pros of KnowBe4

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  • The platform has an intuitive navigation design that takes minimal time to deploy and manage.
  • It brings an updated library of interactive web-based training materials, including over 1000 interactive modules, videos, games, posters, and newsletters.

Cons of KnowBe4

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  • Some users reported getting false-positive results from phishing tests frequently.

Breakdown of core features

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AI-recommended training

KnowBe4‘s AI-recommended training powered by machine learning offers Admins informed training suggestions based on users’ simulated phishing test results. Training modules are personalized to the overall organization and presented in the ModStore training library. Users can select recommendations to add to their training campaigns and reduce click rates over time.

AI-driven phishing

The platform empowers organizations to deliver a personalized simulated phishing experience to every user. It leverages machine learning to automatically choose phishing security test templates for users based on individual phishing and training performance metrics.

Virtual Risk Officer (VRO)

The KnowBe4 Virtual Risk Officer gives insight and actionable metrics that facilitate understanding the attack surface on the organization. It provides dynamic risk scores assigned to users, groups, and the entire organization. These scores enable users to make data-driven decisions for security awareness plans and understand what users are the most susceptible to a phishing attack.

Advanced reporting

Users can generate over 60 different report styles to see where improvements are needed and improve the strength of the human firewall. Using machine learning technology, KnowBe4’s Advanced Reporting will instantly create reports based on spoken commands or typing relevant keywords into the Find Report search function. Users can save, schedule, and automatically send reports regularly.

(Last updated on 05/16/2022 by Liz Laurente-Ticong)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses


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  • Unlimited Phishing Security Tests
  • Automated Security Awareness Program (ASAP)
  • Security ‘Hints & Tips’
  • Automated Training Campaigns
  • Brandable Content
  • Assessments
  • AI-Recommended Training
  • Phish Alert Button
  • Phishing Reply Tracking
  • Industry Benchmarking
  • Advanced Reporting
  • Training Access Level I
  • Training Access Level II
  • Training Access Level III
  • Monthly Email Exposure Check
  • Vishing Security Test
  • Smart Groups
  • Social Engineering Indicators (SEI)
  • USB Drive Test
  • AI-Driven Phishing


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  • API integrations

Pricing Model

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