amoCRM product overview
The world’s first messaging-powered CRM, amoCRM is a cloud-based, user friendly product that connects with most popular messenger apps including Facebook Messenger, Instagram, Skype, WeChat, Telegram and more via multi-channel communication. Regardless of the messenger app potential customers and clients prefer, every conversation is made available in a single unified inbox. amoCRM provides a dedicated mobile app that allows team members to access and utilize the program on the go. amoCRM is targeted towards entrepreneurs and SMBs.
With amoCRM, convert first-time contacts into leads, organize your customer database, make better sales decisions, and track performance. amoCRM grants a clear overview of projects, tracking contact details, automation of CRM operations and maximized productivity. Due to the cloud-based nature of the program there is no need to install anything on computer. amoCRM is less complex than other CRM programs and uses an interface similar to those of popular social networks making it easier to navigate and manage information with fewer clicks.
Pros of amoCRM
- Free Messenger-Based Sales Handbook
- Customer Service
- Automated Features
- Sales Funnel/Summary Reports
- Connect straight to Excel
Cons of amoCRM
- Interface needs refining
- Unnecessary tools on main menu feels cluttered
- Only useful for sales force automation not projects/production
- Lack of customization in reports
- Unable to use platform during updates
Breakdown of Core Features
amoCRM automatically pulls leads and messages from all sources into a single unified inbox for ease of tracking. Conversations and data are synced in real time and allows users to respond without switching between apps.
SCALE BUSINESS WITH AI CHATBOTS
Salesbot is a flexible AI chatbot with natural language processing. Salesbot can detect leads and assess customer intention during conversation and follow up with premade templates and workflows in response. It can also schedule appointments, answer questions and more.
BUILD A CHATBOT WITH NO CODING EXPERIENCE
amoCRM offers a visual chatbot builder to help boost messenger-based sales with no coding experience required. Its features include setting up auto-actions, gathering data, sending both files and images, and other utility functions.
STREAMLINE TEAM COMMUNICATION
All communication is centralized with amoCRM including team conversations. This allows teammates to join in conversations in the same window to communicate with customers.
(Last updated on 02/04/2020 by Martin Shelby)