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amoCRM Reviews


Instant Messaging for Business
our rating 4.5 out of 5 Stars

amoCRMProduct Overview

  1. About amoCRM
  2. Pros of amoCRM
  3. Cons of amoCRM
  4. Breakdown of Core Features

amoCRM product overview

The world’s first messaging-powered CRM, amoCRM is a cloud-based, user friendly product that connects with most popular messenger apps including Facebook Messenger, Instagram, Skype, WeChat, Telegram and more via multi-channel communication. Regardless of the messenger app potential customers and clients prefer, every conversation is made available in a single unified inbox. amoCRM provides a dedicated mobile app that allows team members to access and utilize the program on the go. amoCRM is targeted towards entrepreneurs and SMBs.

With amoCRM, convert first-time contacts into leads, organize your customer database, make better sales decisions, and track performance. amoCRM grants a clear overview of projects, tracking contact details, automation of CRM operations and maximized productivity. Due to the cloud-based nature of the program there is no need to install anything on computer. amoCRM is less complex than other CRM programs and uses an interface similar to those of popular social networks making it easier to navigate and manage information with fewer clicks.

Pros of amoCRM

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  • Free Messenger-Based Sales Handbook
  • Cloud-based
  • Customer Service
  • Automated Features
  • Mobile
  • Sales Funnel/Summary Reports
  • Connect straight to Excel

Cons of amoCRM

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  • Interface needs refining
  • Unnecessary tools on main menu feels cluttered
  • Only useful for sales force automation not projects/production
  • Lack of customization in reports
  • Unable to use platform during updates

Breakdown of Core Features

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amoCRM automatically pulls leads and messages from all sources into a single unified inbox for ease of tracking. Conversations and data are synced in real time and allows users to respond without switching between apps.


Salesbot is a flexible AI chatbot with natural language processing. Salesbot can detect leads and assess customer intention during conversation and follow up with premade templates and workflows in response. It can also schedule appointments, answer questions and more.


amoCRM offers a visual chatbot builder to help boost messenger-based sales with no coding experience required. Its features include setting up auto-actions, gathering data, sending both files and images, and other utility functions.


All communication is centralized with amoCRM including team conversations. This allows teammates to join in conversations in the same window to communicate with customers.

Alternatives to amoCRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

2 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

3 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

(Last updated on 03/07/2022 by Martin Shelby)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Mid Sized Businesses, Small Sized Businesses





  • Contact Management
  • Lead Management
  • Lead Generation
  • Lead Nurturing
  • Sales Pipeline
  • Sales Reports
  • Sales Automation
  • Pipeline Automation
  • Custom Fields
  • Email Integration
  • Import/Export
  • Task Management
  • Widget Integrations
  • Webforms
  • Landing Pages
  • API
  • Customer Activity Tracking
  • Design Settings
  • Mobile CRM App
  • Business Card Scanner
  • Contact Sync
  • Caller ID
  • Smart Notifications
  • Cloud Sync
  • Email Marketing
  • Email Templates
  • Built-in VoIP
  • One-click Dialing
  • Call Recording and Logging
  • Call Redirection
  • Built-in Team Messaging
  • Recurring Sales


  • Gmail
  • Facebook
  • Zapier
  • DropBox
  • Google Calendar
  • Stripe
  • Piesync
  • Intuit QuickBooks
  • WhatsApp
  • Viber
  • Telegram
  • Instagram
  • Skype
  • WeChat
  • Facebook Messenger
  • Snap Engage
  • Twillo SMS
  • LiveChat
  • Tidio Chat
  • Mandrill
  • Active Campaign
  • MailChimp
  • Facebook Ads
  • Google Ads
  • Google Analytics
  • Asterisk
  • RingCentral
  • Twilio
  • Aircall
  • Wufoo
  • Formstack
  • WordPress
  • Unbounce

Pricing Model

  • Base Plan
  • Advanced Plan
  • Enterprise Plan


  • English

Useful Resources

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