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amoCRM Reviews


Instant Messaging for Business
our rating 4.5 out of 5 Stars

amoCRMProduct Overview

  1. About amoCRM
  2. Pros of amoCRM
  3. Cons of amoCRM
  4. Breakdown of Core Features

amoCRM product overview

The world’s first messaging-powered CRM, amoCRM is a cloud-based, user friendly product that connects with most popular messenger apps including Facebook Messenger, Instagram, Skype, WeChat, Telegram and more via multi-channel communication. Regardless of the messenger app potential customers and clients prefer, every conversation is made available in a single unified inbox. amoCRM provides a dedicated mobile app that allows team members to access and utilize the program on the go. amoCRM is targeted towards entrepreneurs and SMBs.

With amoCRM, convert first-time contacts into leads, organize your customer database, make better sales decisions, and track performance. amoCRM grants a clear overview of projects, tracking contact details, automation of CRM operations and maximized productivity. Due to the cloud-based nature of the program there is no need to install anything on computer. amoCRM is less complex than other CRM programs and uses an interface similar to those of popular social networks making it easier to navigate and manage information with fewer clicks.

Pros of amoCRM

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  • Free Messenger-Based Sales Handbook
  • Cloud-based
  • Customer Service
  • Automated Features
  • Mobile
  • Sales Funnel/Summary Reports
  • Connect straight to Excel

Cons of amoCRM

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  • Interface needs refining
  • Unnecessary tools on main menu feels cluttered
  • Only useful for sales force automation not projects/production
  • Lack of customization in reports
  • Unable to use platform during updates

Breakdown of Core Features

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amoCRM automatically pulls leads and messages from all sources into a single unified inbox for ease of tracking. Conversations and data are synced in real time and allows users to respond without switching between apps.


Salesbot is a flexible AI chatbot with natural language processing. Salesbot can detect leads and assess customer intention during conversation and follow up with premade templates and workflows in response. It can also schedule appointments, answer questions and more.


amoCRM offers a visual chatbot builder to help boost messenger-based sales with no coding experience required. Its features include setting up auto-actions, gathering data, sending both files and images, and other utility functions.


All communication is centralized with amoCRM including team conversations. This allows teammates to join in conversations in the same window to communicate with customers.

Alternatives to amoCRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

2 NetSuite

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NetSuite is the most trusted cloud-based ERP software in the world, integrating all key business processes into a single system -- financials, inventory, sales, Customer Relationship Management (CRM), eCommerce, and marketing.

We're an industry-recognized NetSuite Solution Provider that designs, implements, and supports all aspects of the NetSuite Platform.

Schedule your Personalized NetSuite Demo or get in touch with a one of our NetSuite experts today.

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3 Xoxoday Plum

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Businesses can automate rewards and enhance customer experience while engaging and encouraging customers to make repeat purchases from your brand.

Xoxoday Plum is a Rewards, Incentives, Benefits & Payouts Infrastructure for Businesses. Xoxoday’s technology enables companies to reward employees, customers, and sales & channel partners.

Learn more about Xoxoday Plum

(Last updated on 03/07/2022 by Martin Shelby)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Mid Sized Businesses, Small Sized Businesses





  • Contact Management
  • Lead Management
  • Lead Generation
  • Lead Nurturing
  • Sales Pipeline
  • Sales Reports
  • Sales Automation
  • Pipeline Automation
  • Custom Fields
  • Email Integration
  • Import/Export
  • Task Management
  • Widget Integrations
  • Webforms
  • Landing Pages
  • API
  • Customer Activity Tracking
  • Design Settings
  • Mobile CRM App
  • Business Card Scanner
  • Contact Sync
  • Caller ID
  • Smart Notifications
  • Cloud Sync
  • Email Marketing
  • Email Templates
  • Built-in VoIP
  • One-click Dialing
  • Call Recording and Logging
  • Call Redirection
  • Built-in Team Messaging
  • Recurring Sales


  • Gmail
  • Facebook
  • Zapier
  • DropBox
  • Google Calendar
  • Stripe
  • Piesync
  • Intuit QuickBooks
  • WhatsApp
  • Viber
  • Telegram
  • Instagram
  • Skype
  • WeChat
  • Facebook Messenger
  • Snap Engage
  • Twillo SMS
  • LiveChat
  • Tidio Chat
  • Mandrill
  • Active Campaign
  • MailChimp
  • Facebook Ads
  • Google Ads
  • Google Analytics
  • Asterisk
  • RingCentral
  • Twilio
  • Aircall
  • Wufoo
  • Formstack
  • WordPress
  • Unbounce

Pricing Model

  • Base Plan
  • Advanced Plan
  • Enterprise Plan


  • English

Useful Resources

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