1CRM Product Overview

Founded in 1997 and headquartered in Victoria, Canada, 1CRM develops an eponymous customer relationship management (CRM) tool. The 1CRM system helps its clients provide better online information to their customers while streamlining internal business processes and improving their cost model. 1CRM offers both an on-premise solution and a cloud-based service.

1CRM falls into the All-in-One class of CRM solutions, as it includes not just conventional Sales and Marketing CRM capabilities, but also general business management features such as order management, service management, project management, expense reports, timesheets, and vacation/sick-day tracking.

1CRM is offered in four editions: Startup, Startup+, Professional, and Enterprise. The Startup Edition is free and provides CRM services for up to three users, 300 accounts, and 750 contacts, targets, or leads. With this edition, users get a free-forever On-Premise CRM with extensive Business management features. It provides features such as customizable dashboards, customer analytics, sales forecasting, email marketing campaigns and more. The Startup+ Edition offers twice the data capacity of Startup.

The Professional Edition of 1CRM allows an unlimited amount of users, accounts, leads, contacts, and targets. The Enterprise Edition shares the same feature set as the other Editions, and adds Price Books, an advanced Module Designer, and a PDF Form Designer for customizing the look of PDFs such as Quotes, Invoices and Service Work Orders.

1CRM offers free Apps for both iOS and Android smartphones, and includes free integrations with many familiar products and services including: Skype, RingCentral, Outlook, GoToMeeting, Stripe, LiveChat, WordPress, DropBox, PieSync, Lead Guerrilla, etc…

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