Finding the right CRM software for your business is not an easy task, especially now that there are hundreds of customer relationship management tools in the market. Salesforce or Nutshell CRM might be the tool you need to improve your business relations.
Salesforce lets you connect with customers across numerous platforms. Their unique features allow you to manage and process essential data from your marketing, sales, and customer service. Salesforce allows you to customize your dashboard according to your needs, and it’s easy to use.
Nutshell CRM is a software that lets you customize your data processing experience to your advantage. It’s a simple and effective tool designed to help small and large enterprises with their customer relationship management problems. Nutshell CRM can optimize your business by focusing on building strong customer relationships.
In this article, we will compare two of the most notable CRM software options in the market today.
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Support and pricing in Salesforce vs. Nutshell CRM
Support tools are a must for any CRM software — this is because not all CRM users are professionals at handling this kind of software. Support tools allow you to access their customer service whenever you feel the need for help in troubleshooting their product. Both Salesforce and Nutshell CRM offer support in these formats:
- Phone support
- Online support
- Video tutorials
Salesforce and Nutshell CRM have different available packages for you to choose from. Here are the available packages they both offer:
- Free Trial
- Lightning Essentials
- Free Trial
Similar features in Salesforce vs. Nutshell CRM
Most CRM software in the market today share the same goal of managing your customer relationship by gathering and processing data. To give you an idea of their major features and functionalities, here are some similar characteristics of Salesforce and Nutshell CRM.
The contact database in Salesforce organizes and stores customer data all in one place. It will enable you to manage and locate all your customer’s data. What makes this feature unique is that it lets you fully customize the information that you’ve gathered with custom tags and settings.
The Nutshell CRM contact database makes sure that no duplicate data is recorded in the system. This is made possible because their program maintains a clean and up-to-date contact database. Their program regularly updates the information of every customer.
Reporting and statistics
Custom reporting and statistics are great tools in managing your company’s data as well as the data collected from your customers. Reporting and statistics in Salesforce focuses more on accessibility. Because Salesforce analytics dashboards and reports are accessible on numerous platforms including desktop and mobile browsers, this gives you the edge to process data on your mobile phone or computer.
In Nutshell CRM, their reporting and statistics tool focuses on the presentation of their report and statistics. Whenever you process your customer’s data, the reporting tool presents the data clearly, so it’s easy to understand. People who are new to CRM software will significantly benefit from this feature.
Read also: 6 Ways CRMs Stop Customer Churn
Salesforce CRM notable features
- Performance report
- Pipeline management
- Mobile integration
- Lead management
- Configurable workflow
Nutshell CRM notable feature
- Communication management
- Activity dashboard
- Applicant tracking
- Progress tracking
- Workflow management
Choosing the right CRM software for your business is all about necessity. While each CRM software has its unique features, not all of these features will benefit your company. Remember to choose the right CRM that will allow your business to progress in the long run.
If you can’t decide on what CRM software that you’re going to get, we’re here to help. If you’re looking for a CRM software that focuses more on accessibility and availability, we suggest you consider Salesforce. With their availability to numerous platforms, you can use, customize, and access data anywhere you go.
On the other hand, if you’re looking for a CRM software that’s user friendly and easy to understand, we suggest that you choose Nutshell CRM. This CRM is a great start to any business that’s looking to implement CRM software. With its user friendly interface and customizable dashboards, Nutshell CRM is an excellent tool for first time CRM users.
Want more CRM software options? Use our Product Selection Tool to get a short list of recommendations based on your needs.