Freshsales vs. Zendesk Sell

Comparing two CRMs: Freshsales vs. Zendesk Sell

When choosing between two fully-featured CRMs, you need to know which one has the features that work for you. We compare Freshsales and Zendesk Sell to help you find the perfect fit.

Businesses today depend on the constant demands of their customers for their marketing strategy rather than following recurrent trends. If you’re looking for a way to improve your customer relationships,  Freshsales or Zendesk Sell might be the tool you need.

Check out our Product Selection Tool to get a list of recommended CRM vendors that meet your company’s feature requirements.

Freshsales vs. Zendesk Sell: Overview

Freshsales is a CRM tool that handles multiple aspects of the sales process and customer relationships. At its core, Freshsales can find and verify leads that can result in positive revenue for the company. With this CRM tool, you can do more than just manage your relationship with your customers. 

Zendesk Sell is a sales automation solution that automatically captures and visualizes customer data. It streamlines sales workflows and enhances sales processes by providing a dashboard that processes all of your collected data. Zendesk Sell also offers numerous features that empower you to complete more tasks.

Available integrations for Freshsales vs. Zendesk Sell

Both Freshsales and Zendesk Sell have useful features to help you in various ways. While collecting and organizing customer data is the main function of these CRM tools, they also offer other solutions. These solutions are supported by various integrations for accessing your data on various platforms.


  • Freshconnect
  • Freshcaller
  • Mailchimp
  • Zapier
  • Quickbooks
  • Xero
  • Segment

Zendesk Sell

  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing
  • Mailchimp
  • Microsoft Outlook
  • Zapier
  • Zendesk

Pricing for Freshsales vs. Zendesk Sell

When it comes to pricing, both Freshsales and Zendesk Sell provide different subscription bundles. When you’re looking for the best CRM tool that will fit your business, check the available package first before making your move. Here are the available packages that Freshsales and Zendesk Sell has to offer:


  • Sprout
  • Blossom
  • Garden
  • Estate
  • Forest

Zendesk Sell

  • Starter
  • Professional
  • Enterprise

Similar features for Freshsales vs. Zendesk Sell

CRM tools trace and organize the data collected from customer activities. While this is the primary function of any CRM tool, there are some unique features both software provide. Here are some similar elements in Freshsales and Zendesk Sell that you might find useful for your business:

Email tracking 

In Freshsales, the email tracking feature lets you see who’s interested in your products by alerting you when an email is opened. This small detail can be a huge help to prioritize certain groups of customers over others. With Freshsales, you can spot all relevant customers by tracking email.

In Zendesk Sell, the email tracking feature lets you instantly log in and record all your lead and contact-related email on your program. This feature also allows you to create and store an unlimited amount of templates and personalized emails for future use. Zendesk Sell can help you better connect with your customers through the email tracking feature.

Sales management 

In Freshsales, the sales management feature gives you full visibility on all stages of the sales process. With this feature, you can track and filter sales that are relevant to your business and customers in real time. Freshsales offers more than just improving your relationship with your customers; this CRM tool can also improve the overall process of your business.

Zendesk Sell’s sales management feature gives your team a clear view of the highest value leads. This allows your team to prioritize customers and prospects that create a positive outcome for your business. With Zendesk Sell, you and your team can formulate sales strategies based on the data collected from your most loyal customers.

Which customer relationship management tool should you choose?

Finding the right CRM tool for your company might take some time because there are many software options available in the market. However, if you’re still not sure whether you should select Freshsales or Zendesk Sell, we’re here to help.

If you’re looking for a CRM tool that lets you instantly log in and record all your lead and contact-related email on your program, then we suggest that you try Zendesk Sell. With Zendesk Sell’s email tracking feature, you can better connect with your customers by collecting and processing email data to create fresh leads.

If you’re looking for a customer relationship management tool that gives you full visibility in all stages of the sales process, then we suggest that you buy Freshsales. With Freshsales’ sales management feature, you can track and filter sales that are currently relevant to your business and customers in real time.

Get help finding the right customer relationship management tool for your company with our Product Selection Tool. Enter your needs, and we’ll send you a shortlist of vendors we recommend.

Further Reading

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