Zendesk Sell Product Overview

About Zendesk Sell
Pros of Zendesk Sell
Cons of Zendesk Sell
Breakdown of core features

Zendesk Sell product overview

Zendesk Sell (formerly Base) is a cloud-based customer relationship management (CRM) and sales productivity solution that works mainly with mid-sized and enterprise-sized companies. Sell offers industry-specific CRM solutions across a variety of fields, including medical devices, manufacturing, software, and solar. You can also access Sell on the go using its iOS or Android app. The app offers many of the same functions as the cloud-based system, including mobile reporting and offline access.

Pros of Zendesk Sell

Back to top ↑ Offering integrated tools such as email and a built-in phone dialer, Sell helps salespeople be more productive while offering advanced visual reporting and full-funnel views for sales managers. Sell’s user interface is intuitive and easy to navigate, and drag-and-drop features make the solution fast and responsive.

Cons of Zendesk Sell

Back to top ↑ If your company wants marketing in addition to sales in a CRM, you may want to look for a more comprehensive option. There is currently no marketing product in the Zendesk suite.

Breakdown of core features

Back to top ↑

Pipeline Valuation & Forecasting

Sell’s pipeline valuation and forecasting tools (not available in all pricing tiers), which are made much more practical by lead scoring functionalities and pipeline tracking.

Insights & Reporting

Sales insights are also available through Sell, allowing sales reps to see which deals are most likely versus least likely to close. This not only helps sales reps to close more deals, but it also provides sales managers with valuable information about how many touchpoints it takes certain sales teams to close deals.

Lead Capitalization

Sell integrates with your website and a variety of leading marketing automation tools to deliver leads to the sales team, while funnel tracking informs prioritization so reps can allocate time effectively.