With the right tools at your disposal, doing business today is relatively easier than in the past couple of decades. Customer relationships management platforms like Agile CRM and Thryv offer competitive small business solutions to streamline processes and let you engage with customers.
If you’re in search of the perfect CRM platform for your business, whether small, mid-sized, or a large enterprise, use our Product Selection Tool. We streamline your search process. Just enter your feature, price, and other requirements, and we’ll send you a list of CRM options to choose from.
Agile CRM vs. Thryv
Agile CRM was launched in 2013 as a platform to enhance your business and simplify processes, integrating sales, marketing, and customer service. A CRM affordable to small enterprises, it delivers an elegant design and simple and easy to use user interface.
A CRM for small businesses, Thryv is a CRM platform that lets you take control of your business. It integrates every moving part of your business from sales and marketing to document storage to customer service. It puts together all the things you need in a CRM to run your business in a single platform.
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Marketing and sales
Agile CRM combines sales and marketing with customer service in an easy-to-use CRM platform. It automates business processes in marketing, sales, and customer service to save users time and cost. It also ensures consistency of all your communications with the team and customers.
The integration between sales and marketing is seamless, and you can move from one part to the next smoothly. It connects you to social media and other digital marketing channels and tracks all your conversations and engagements with customers. And not only that, it collects client information, analyzes data, and generates reports and insights for you to have a better understanding of your customers. With Agile CRM, you can maximize digital marketing, personalize client communications, track benchmarks, gamify sales, manage projects efficiently, and more.
Thryv’s marketing feature lets you automate marketing-related activities. With customizable pre-made templates, forms, and messages, it automates email marketing, targeted marketing campaigns, notifications, and announcements. It keeps you in touch and engaged with your customers, letting them respond to calls to action (CTA). It has customer data analytics to provide you insights not only of the customers but also of the success of your marketing campaigns.
Thryv also features reputation management tools to maintain your brand and image online. You can respond quickly to reviews on Facebook, Google, or Yelp and request reviews from customers with pre-built templates. With Thryv, you can communicate with your customers easily with its centralized inbox. It lets you stay organized, and you can respond to queries quickly with personalized service.
Thryv combines sales and payments to make financial transactions easy. You can send clients estimates, quotes, invoices, receipts, and payment reminders faster with its customizable tools and invoice formats. Clients can also make payments with Thryv, which integrates with payment processing applications such as Square, PayPal, and Stripe. For credit card payments, all you need to do is scan the card on the smartphone, and Thryv will do the rest, fast and easy.
Customer engagement and service
Agile CRM offers its advanced and innovative help desk that lets you connect and engage with your customers. It aims to help you retain customers and keep them in the long term. The tool enhances customer relations by providing your clients personalized service, understanding them better, resolving queries, and empowering them with self-service capability. Agile CRM puts customer service at the heart of its platform. It lets you understand your customers better so you can intelligently engage with them, receive feedback from them, and strengthen business relationships.
Thryv’s CRM feature keeps you constantly connected to your contact list with detailed customer insights. It lets you customize the information of your clients and leads. You can stay organized with its customizable filters and tags to easily find information, track contacts, and profile customers. Thryv helps your small business engage and nurture relationships with clients, turning them into repeat customers. You can customize reminders on your meetings and appointments, so you can keep in touch and respond to your clients on time.
With Thryv, let customers connect with you in a dedicated portal where they can make payments, send messages, schedule appointments, or share documents. Communication is personalized. And Thryv automatically harvests customer data and analyzes data sets for you to have a broader view of your clients to better engage them.
As a cloud-based SaaS service, Agile CRM provides users flexibility. Agile CRM modernizes CRM and integrates the platform with other tools and third-party applications such as Twitter, LinkedIn, Facebook, Google Apps, Twilio, TowerData, Zendesk, UserVoice, and RingCentral.
With Thryv, you can integrate other tools and platforms you’re already using. Its integrations include Zapier, Google, Facebook, Instagram, Quickbooks, Square, WordPress, Yelp, Stripe, Paypal, and more tools and applications.
Which one is better for your business?
If there’s one thing in common between Agile CRM and Thryv aside from being CRM platforms, it’s that they’re designed for small businesses.
If you want your business to focus on sales, marketing, and customer service, Agile CRM’s integration of these three functionalities in a CRM platform will suit your needs. Thryv, however, is a more complete platform to run and move your business forward. It integrates all the necessary parts of a small business to make it a lot easier to manage.
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