In today’s mobile-driven world, staying connected without traditional phone lines is essential, and mobile voice-over-internet-protocol (VoIP) solutions make it possible. With internet-based technology, mobile VoIP apps offer clear call quality, affordable international rates, and seamless device integration. Whether managing remote teams or needing reliable communication, mobile VoIP provides flexibility, scalability, and cost savings. We’ve reviewed the top VoIP mobile phone providers to help you find the best solution.

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Zoom logo.

Zoom Phone: Best for remote conferencing

Overall Reviewer Score

4.5/5

Pricing:

2.66/5

Mobile features and interface

4.58/5

Core VoIP features

4.82/5

Advanced mobile features

4.75/5

Integration and compatibility

5/5

User experience and usability

4.38/5

Security and compliance

5/5

Customer support and service

4.75/5

User scores

4.57/5

Pros

  • Unlimited domestic and international calling
  • Offers analog and plug-and-play VoIP phone device support
  • Easy call elevation to a video conference
  • Multiple chat options (presence, 1:1, and team messaging)
  • Lets users mix types of plans in a single account
  • Agent call monitoring tools (barge, monitor, whisper, and takeover)

Cons

  • Integrates with only 139 third-party apps, not with over 2,000 that Zoom integrates with
  • Doesn’t include phone extension numbers in the base plan

Why we chose Zoom Phone

Zoom Phone is one of the best VoIP mobile phone apps for video conferencing, thanks to Zoom’s generous virtual meeting tools like virtual backgrounds and breakout rooms, which are great for client-facing roles and remote teams. These features, combined with HD video quality and intuitive meeting controls, make Zoom Phone an excellent unified communication (UC) platform.

Beyond conferencing, Zoom Phone offers robust mobile VoIP functionality with tools like HD voice calls, voicemail transcription, and seamless device switching. One of its features, call delegation, allows executives to assign calls to their assistants or team members, ensuring no missed communication.

While Zoom Phone’s strength lies in its seamless video conferencing integration and versatile VoIP functionality, it only offers about 100 third-party integrations, so there’s a chance your current business software won’t integrate with the platform. RingCentral is an excellent option because it’s a full communication suite that integrates with 300-plus widely used tools for analytics, productivity, and customer support.

Also read: Skype vs Zoom: VoIP Software Review 2024

  • Holiday and business hours routing: Ensure effective handling of customer inquiries and automatically route calls based on pre-set business hours and holiday schedules.
  • Dial-by-name directory: Lets callers reach the right employees by entering their name via the phone keypad. 
  • Enterprise APIs and security: Offers customizable APIs and enterprise-grade security protocols, ensuring seamless integration and data protection for large organizations.
  • Bring-your-own-carrier: Allows you to retain your preferred telecom carrier and integrate the extensive range of VoIP services Zoom Phone offers for greater flexibility and cost savings.Hot desking: This feature allows employees to log into any shared desk phone with their individual credentials for seamless access to their personalized settings and call history.
  1. Zoom Phone Pro: Starts at $10 per user, per month
    • Features: This basic plan includes unlimited calling within the US and Canada, voicemail, call recording, and essential phone system management features. It’s suitable for small businesses that require standard VoIP services and have basic international calling needs.
  2. Zoom Phone Pro Plus: Starts at $15 per user, per month
    • Features: This plan includes all the features of the Pro plan, plus advanced functionalities like auto-attendants, call queues, and integration with CRM systems. It is ideal for businesses looking to scale their operations with more robust communication tools.
  3. Zoom United Business: Starts at $30 per user, per month
    • Features: This plan combines Zoom’s full suite of video conferencing and phone services, offering unlimited domestic and international calling to over 40 countries. It is designed for larger businesses with extensive international communication needs.

International Calling Rates

Zoom offers competitive international calling rates to over 150 countries and regions, with varying prices depending on the destination country. For example:

  • United Kingdom: $0.02 per minute (landline), $0.08 per minute (mobile)
  • Australia: $0.03 per minute (landline), $0.12 per minute (mobile)

Its Global Select plan has two calling plan options, which come with one number in one selected country per license. Zoom Phone’s international calling options are as follows: 

  • Metered: Starts at $15, and all outbound minutes are metered
  • Unlimited: Starts at $20 for unlimited domestic calling within one selected country/territory

For detailed insights into the best VoIP solutions for international calls, explore our top eight recommended providers, each selected for their unique strengths and ideal use cases. Read our full guide to find the ideal VoIP provider for your business.

Nextiva logo.

Nextiva: Best for remote conferencing

Overall Reviewer Score

4.70/5

Pricing:

3.13/5

Mobile features and interface

3.13/5

Core VoIP features

5/5

Advanced mobile features

5/5

Integration and compatibility

5/5

User experience and usability

4.69/5

Security and compliance

5/5

Customer support and service

4.75/5

User scores

4.57/5

Pros

  • Includes social media management in all plans
  • Provides free number porting
  • Offers unlimited SMS on the highest plans
  • Gives all voice-enabled plans voicemail with AI transcription

Cons

  • Only simple IVR is included in plans; advanced IVR is an optional add-on for highest-plan subscribers
  • Caps video meetings at 45 minutes

Why we chose Nextiva

Nextiva is the best VoIP mobile phone for business communications because of its fully functional application that integrates voice, video, messaging, and social media. The NextivaONE app (a UC platform for voice, video, and messaging), paired with CoSpace (an app for group communication and task management), enables omnichannel communication and seamless collaboration for mobile professionals. Its AI-driven call routing directs calls to the right agent based on sentiment analysis, helping teams prioritize and resolve issues efficiently and boosting customer satisfaction and productivity.

The platform’s core features emphasize mobile VoIP functionality, with tools that include HD calls, virtual conferences, and voicemail-to-email transcription, which help professionals stay productive even when they’re working remotely. Nextiva integrates with CRM systems like Salesforce to streamline customer interactions for additional productivity. Advanced VoIP features like real-time analytics and call logs provide actionable insights for optimizing communication strategies. 

Even with its robust features and reliability, there are a few shortcomings, including its limited video meeting capabilities. Despite its robust features, Nextiva has limitations. It includes capped video meetings (45 minutes, five guests, and 10-hour recording max) on all plans, requiring add-ons for unlimited recording, more guest users, and longer meeting durations.

In contrast, Zoom Phone offers unlimited video meetings with up to 100 participants on its base plan, plus advanced tools like virtual backgrounds and breakout rooms, making it a better choice for businesses focused on advanced video features.

Also read: Top 6 Nextiva Alternatives & Competitors for 2024

  • SMS: Send and receive text messages from your business phone number using your mobile or desktop app. Get 100 to unlimited messages monthly, depending on your plan
  • Live chat: Engage with website visitors in real time and provide quick customer support to improve lead conversion rates and client communications. 
  • Social media management: Use a single interface to manage customer interactions across multiple social media platforms.
  • IVR: Depending on your plan, get an easy-to-setup, simple automated phone system for basic call routing or its advanced IVR, which provides complex routing options with customizable menus.Voice analytics: Get actionable insights about call data and track performance metrics, monitor customer sentiment, and optimize communication strategies for improved service quality.

Nextiva Small Business Plans

  1. Digital Plan: $20/user/month (billed annually) or $25/user/month (billed monthly)
    • Features: Two social media accounts, three group email mailboxes, unified digital user inbox, digital service helpdesk, and messaging apps. 
  2. Core Plan:$30/user/month (billed annually) or $35/user/month (billed monthly)
    • Features: Everything in the Digital plan, plus inbound and outbound voice, business SMS, video meetings, screenshare and file share, and call routing.
  3. Engage Plan:$40/user/month (billed annually) or $50/user/month (billed monthly)
    • Features: Everything in the Core plan, plus call center and queuing, toll-free number and minutes, advanced reporting, MS Teams integration, and website chatbot.
  4. Power Suite Plan: $60/user/month (billed annually) or $75/user/month (billed monthly)
    • Features: Everything in the Engage plan, plus advanced IVR, intelligent routing, unified team interface, supervisor dashboard, and transcribe and summarize.

Nextiva Enterprise Packages*

  1. Essential Plan: From $129/agent/month
    • Features: Powerful inbound/outbound channels, full workflow engine, workflow automations and application programming interface (API), transcription and summarization, custom intelligent and skills-based routing.
  2. Professional Plan: From $159/agent/month
    • Features: Full customer journey context, omnichannel support (voice, SMS, chat, email, social, messaging, webform), advanced AI bots, real-time supervisor support, secure payment agent assist (PCI-DSS).
  3. Premium Plan: From $199/agent/month
    • Features: Full workforce management (WFM), optimized workflows for interaction deflection, CX analytics for all business functions, and multiscreen recording. 

*Nextiva also offers usage-based pricing and concurrent pricing, which start at $0.018 cents and $179 concurrent, respectively. 

RingCentral logo.

RingCentral: Best for call center functionality

Overall Reviewer Score

4.61/5

Pricing:

3.44//5

Mobile features and interface

3.54/5

Core VoIP features

5/5

Advanced mobile features

5/5

Integration and compatibility

4.79/5

User experience and usability

4.06/5

Security and compliance

5/5

Customer support and service

4.50/5

User scores

4.20/5

Pros

  • Plans come with AI Assistant features
  • Includes unlimited calling to over 50 countries
  • Popular CRM integrations and over 300 third-party apps
  • Comes with automatic call recording for international calls
  • Secure platform with adherence to several compliance regulations

Cons

  • Complex setup for beginner users and multi-country operations
  • Unlimited storage unlocks at the highest subscription tier

Why we chose RingCentral

RingCentral beats the other VoIP mobile phone solutions for call center operations, thanks to its generous call management tools. For example, it comes with skills-based routing. It directs callers to the most qualified agents based on specific customer needs and multi-level interactive voice response, improving first-call resolution rates and customer satisfaction. Combine these tools with real-time analytics and custom dashboards, and your team can run an efficient call center.

In addition to queue management, RingCentral offers a versatile mobile VoIP solution and is our recommended best VoIP for small businesses and large ones as well. It offers HD calling, messaging, video conferencing, and app integration. Use the team messaging and file-sharing tools to collaborate without switching between multiple apps. RingCentral’s mobile app is ideal for on-the-go professionals or fully remote teams because it keeps businesses connected and productive.

RingCentral’s strength lies in its comprehensive VoIP functionality, but its pricing can be steep for businesses looking for a basic VoIP phone system. Grasshopper is a more affordable option for startups, thanks to its budget-friendly pricing with flat-rate plans that include multiple extensions. The VoIP solution also offers multiple phone numbers within its plans at no extra cost, giving teams flexibility and professionalism without paying premium fees. 

Also read: Ooma vs RingCentral: Which VoIP Is Best?

  • Revenue intelligence: Gain actionable insights for sales performance and growth by tracking call data and customer interactions.
  • Visual voicemail: RingCentral automatically converts voicemail messages into text, for easy and efficient listening. 
  • Receptionist and admin console: This offers a centralized location for managing call routing, user settings, and team communication, ensuring professional customer handling.
  • AI Assistant for phone: Access AI capabilities to transcribe calls, gain real-time call suggestions, take real-time notes, and closed captioning support. 
  • Audio conferencing: Get unlimited audio conferencing capabilities for collaborative sessions without time or participant restrictions.Agent call monitoring: Allows supervisors to monitor, whisper, or barge into calls, ensuring proper agent training and high-quality customer service.

Core Plan

  • Price:$20 per user, per month (billed annually) or $30 per user, per month (billed monthly)
    • Features: This plan includes unlimited calling to the US and Canada, 100 toll-free minutes, 25 SMS credits, multilevel auto attendant and IVR, on-demand call recording, basic call queues, and 100 video meeting participants. This plan, which comes with an AI assistant for video and phone is ideal for small businesses with fundamental VoIP needs​.

2. Advanced Plan

  • Price:$25 per user, per month (billed annually) or $35 per user, per month (billed monthly)
    • Features: The Advanced plan is more suited for remote and hybrid businesses, offering 1,000 toll-free minutes, 100 business SMS, advanced call queue, automatic call recording, advanced agent monitoring, and unlimited internet fax. It offers users integrations with popular tools like Salesforce and Zendesk.

3. Ultra Plan

  • Price: $35 per user, per month (billed annually) or $45 per user, per month (billed monthly)
    • Features: This plan is designed for large businesses and contact centers, thanks to features like unlimited storage, end-to-end encryption for video and messaging, and advanced analytics. It supports up to 200 participants in video meetings and comes with 10,000 toll-free minutes and 200 business SMS. 

International Calling Rates

RingCentral offers metered international calling with competitive rates that vary depending on the country. It has an unlimited international calling plan covering over 50 countries. If the countries you call aren’t included in this plan, calls are billed per minute.

Additional International Options:

  • International Numbers: Add extra international numbers for $5.99 per user, per month, or international toll-free numbers for $14.99 per user, per month.
  • Additional Minutes: Should you exceed the included minutes for international calls, extra minutes are billed at varying rates depending on the country.
8x8 logo

8×8: Best for security

Overall Reviewer Score

4.38/5

Pricing:

3.13//5

Mobile features and interface

3.33/5

Core VoIP features

4.64/5

Advanced mobile features

4.75/5

Integration and compatibility

4.79/5

User experience and usability

3.44/5

Security and compliance

5/5

Customer support and service

4.25/5

User scores

4.20/5

Pros

  • Universal team messaging with public and private room support
  • HD web conferencing for up to 100 participants
  • Unlimited global calling for up to 27 countries
  • Top-tier call security with transport layer security (TLS) and secure real-time transport protocol (SRTP)
  • Up to 10GB media storage for meeting and call recording

Cons

  • Lacks long-term call recording retention, only stores for 30 days
  • Limits IVR access on contact center plans

Why we chose 8×8

When it comes to security, 8×8 is the leading VoIP cell phone provider, offering enterprise-grade encryption and privacy framework compliance like the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the California Consumer Privacy Act (CCPA). Its Secure Real-Time Transport Protocol (SRTP) ensures end-to-end encryption for voice and video calls, safeguarding sensitive business communications from interception. 

In addition to security compliance, it also comes with features like multi-factor authentication and network security monitoring to protect businesses from potential cyber threats. Its app provides HD voice and video, voicemail transcription, and seamless integration with popular platforms like Microsoft Teams and Salesforce. It also has a global reach and offers international teams with local phone numbers and low-cost calling rates. 

While 8×8 excels in security, it only offers IVR with its contact center plans. Not all businesses require contact center solutions but need IVR for efficient call management. As an alternative, consider RingCentral, which offers IVR with all its plans. Nextiva also makes simple IVR available for all phone system plans and offers advanced IVR as an optional add-on for large businesses.

  • Hot desking: Employees gain more flexibility by logging into shared desk phones and using their personal settings and call history.
  • Phone paging: Broadcasts announcements to desk phones and sends out quick team updates or emergency notifications.
  • Join meetings from mobile: Easily join video meetings from their mobile devices and give your team continued connectivity even when on the go.
  • Queued callback: Give customers the option to receive a callback instead of waiting on hold and reduce overall wait times.Call park: Place calls on hold in a shared parking space so colleagues can pick them up from any compatible device once available.
  • X2: Unlimited calling to 14 countries, voicemail, mobile and desktop apps, hot desking, call transfer, 100 video participants, 1:1 and team messaging, and 1GB media storage
  • X4: Everything in the X2 plan plus, international calling to 47 countries, switchboard pro for user presence and availability, agent call monitoring (barge, monitor, and whisper), and 10GB media storage
  • X6: Everything in the X4 plan plus, expert connect for call chat and bridging, IVR, skills-based routing, and post-call survey
  • X8: Everything in the X6 plan plus 5,000 minutes using AI outbound predictive dialer, inbound chat, email and social channels, and co-browse for customer page visibility. 

8×8 is a comprehensive communications platform that provides contact center solutions, application programming interface (API), and unified communications. For more information on plans and packages, you can chat with an 8×8 expert or request a quote directly on its website.

Ooma logo.

Ooma: Best for home offices

Overall Reviewer Score

4.23/5

Pricing:

3.28//5

Mobile features and interface

3.13/5

Core VoIP features

4.11/5

Advanced mobile features

4.75/5

Integration and compatibility

3.96/5

User experience and usability

3.75/5

Security and compliance

4.75/5

Customer support and service

4/5

User scores

4.53/5

Pros

  • Unlimited calling in the US, Canada, Mexico, and Puerto Rico
  • Build your own system with in-house branded IP phones
  • Free Ooma home phone service with every Ooma Telo device
  • Offer strong, real-time customer support
  • Options for unlimited international calling

Cons

  • Limits third-party integrations to 13 apps only
  • Lacks international phone numbers

Why we chose Ooma

Ooma provides an affordable and reliable VoIP cell phone and mobile app solution for small businesses and home offices, thanks to its residential phone plan. Purchase an Ooma Telo for $99.99 to access crystal-clear nationwide calling for free. Its customizable virtual receptionist efficiently manages calls, helping teams maintain professionalism without additional staff. The system automatically handles calls to your main number with a text-to-speech greeting personalized to your company name. 

Best of all, Ooma offers cost-effective global calling rates as well as unlimited international calling packages. Opt for its World Plus Plan and unlock unmetered calling to landlines in over 70 countries and to mobile phones in over 40 countries. 

Beyond its essential call management capabilities, Ooma’s mobile app supports HD voice calls, voicemail transcription, and smart call blocking. While Ooma excels in security and ease of use, its advanced integrations with third-party tools are minimal compared to competitors. It integrates with only 13 tools, including a handful of CRM solutions. If you want advanced third-party app integrations, consider providers like RingCentral or 8×8.

  • Call park: Places a call on hold within a shared parking spot so another team member can pick it up from any phone.
  • Virtual extensions: Streamline connectivity and assign extensions to remote employees or departments without requiring physical phone lines.
  • Call forwarding during device outages: Automatically redirect incoming calls to another device or number for uninterrupted communication during outages.
  • Conference bridge: Host virtual meetings with multiple participants on a dedicated conference line.
  • Flexible numbering: You can choose and manage multiple local or toll-free numbers to suit your business’s geographic or branding needs.Call transfer from app: You can redirect calls directly from the Ooma app to other extensions or numbers for better mobility.

Essentials

  • Price: $19.95 per user, monthly
    • Features: 100-plus standard features, unlimited calling in the US, Mexico, Canada, and Puerto Rico, virtual receptionist, and mobile app

Pro

  • Price: $24.95 per user, monthly
    • Features: All features of the Essentials plan plus a desktop app, 250 text messages, 25 video conferencing participants, and call recording

Pro Plus

  • Price: $29.95 per user monthly
    • Features: All features of the Pro plan, plus CRM integration, 1,000 messages, 100-participant video conferencing, team chat, hot desking, and call queueing

International Calling Rates

  • Basic and Premier Service: Basic service offers low rates on international calling. For only $9.99 per month, Premier service offers unlimited calling to Canada and Mexico, plus special low rates to many other destinations.
  • World Plan: Unlimited minutes to landlines in over 60 countries and mobile phones in over 10 countries for only $17.99 monthly.
  • World Plus Plan: For only $25.99 per month, this plan includes unlimited calling to landlines in over 70 countries and to mobile phones in over 40 countries.
Google Voice logo.

Google Voice: Best for mobile productivity

Overall Reviewer Score

4.14/5

Pricing:

4.22//5

Mobile features and interface

3.33/5

Core VoIP features

3.57/5

Advanced mobile features

4.25/5

Integration and compatibility

3.96/5

User experience and usability

3.75/5

Security and compliance

4.75/5

Customer support and service

4/5

User scores

4.37/5

Pros

  • Seamless Google Workspace tool integration
  • Easy to use with an approachable mobile app and web interface
  • Offers a free personal plan with a phone number
  • Provides desk phone and analog telephone adapter (ATA) support

Cons

  • Lacks toll-free and vanity numbers
  • Free version only available to US-based customers

Why we chose Google Voice

Google Voice earns its spot as the top choice for mobile productivity, thanks to its basic phone services and seamless integration with Google Workspace. This integration unlocks features like automatic voicemail transcription synced with Gmail, while also providing access to tools like Google Meet for streamlined communication and organization. Additionally, Google Voice works seamlessly with Google Chat, enabling team messaging within the Workspace ecosystem so that you can manage all your communications in one place.

Along with mobile VoIP functionality, Google Voice delivers an intuitive, user-friendly interface that simplifies communication. The recognizable design allows users to manage calls, texts, and voicemails, ideal for remote workers. It will enable users to separate business numbers without requiring new devices. 

A core strength of Google Voice lies in its affordability; it offers a free personal plan or a paid subscription starting at just $10 per user, monthly. However, for those looking for international calling or advanced call center tools, you’ll need to look for an alternative like Ooma, which offers unlimited international calling and a mix of standard and advanced call management tools. 

Also read: Cheapest VoIP Phone Services of 2024

  • Ring groups: Get better response times and improve customer service by simultaneously distributing incoming calls to multiple team members.
  • Advanced reporting: Integrate with BigQuery to gain detailed analytics on call metrics for better data-driven decision-making.
  • Service level agreement (SLA): Google guarantees a 99.9% uptime for reliable service so businesses can continue uninterrupted work with minimal disruptions.
  • Web and mobile apps: You can access your Google Voice account from any compatible and internet-enabled device through its web and mobile apps. Google Voice is compatible with Chrome OS, Apple Mac, Microsoft Windows, Android, and Apple iOS.
  • Unlimited domestic texting: Send and receive texts within the US without additional charges.Unlimited users: Base plan subscribers get up to 10 users, but higher plans allow businesses to scale effortlessly by adding as many users as necessary.

Personal Plan

  1. Personal: Free for one user
    • Features: Designed for a solopreneur or freelancer. Users get one US phone number, call forwarding, voicemail transcripts, and mobile app

Business Phone Systems

  1. Starter: $10 per user, monthly
    • Features: Designed for small and growing teams needing unlimited local calls, unlimited SMS, voicemail transcripts, call forwarding, and usage and activity reporting
  2. Standard: $20 per user, monthly
    • Features: Designed for medium to large businesses looking for tools like multilevel auto-attendant, ring groups, desk phone support, and call recording
  3. Premier: $30 per user, monthly
    • Features: Designed for enterprises with distributed locations looking for macro analytics and call documentation. Tools include all those in lower plans, plus advanced reporting and automatic call recording
Grasshopper logo.

Grasshopper: Best for virtual numbers

Overall Reviewer Score

3.51/5

Pricing:

3.28//5

Mobile features and interface

 2.92/5

Core VoIP features

3.21/5

Advanced mobile features

3.25/5

Integration and compatibility

2.71/5

User experience and usability

3.75/5

Security and compliance

3/5

Customer support and service

3.75/5

User scores

4.20/5

Pros

  • Offers unlimited phone number extensions
  • Includes no business texting cap
  • All plans have voicemail and read your voicemail tools
  • Provides flat-rate pricing instead of per-user rates
  • 24/7 customer support is a universal feature

Cons

  • Call recording is not available on the solo plan
  • Lacks video conferencing capabilities

Why we chose Grasshopper

Grasshopper is our top choice for businesses needing multiple virtual numbers because its pricing structure offers affordability and scalability without sacrificing essential features. Its flat-rate pricing structure ensures businesses can access the same feature set across all plans, with variations only in the number of users, extensions, and phone numbers. It lets companies assign numbers to departments, services, or individuals without extra fees. 

All plans include standard call features like call forwarding, voicemail, auto-attendant, and custom greetings. One unique feature of Grasshopper is its simultaneous call handling with custom greetings, which helps improve your business’ first impression for customers. Marketing teams can use Grasshopper to route calls to the appropriate department seamlessly while maintaining consistent branding through tailored greetings. 

Grasshopper offers great value for businesses seeking mobile VoIP functionality for growing teams, but it does have limitations. For remote teams and those using digital communications, Grasshopper does not support video conferencing, whereas Zoom Phone provides a more comprehensive solution.

  • Business texting: Use your business number to send and receive texts and keep your personal and professional communication separate.
  • Voicemail: Maximize your internet connection and make and receive VoIP calls and messages, including voicemail messages. Access new voicemails through the Grasshopper app, email, or online portal, with transcription options.
  • Instant response: Ensure quick communication and automatically reply to calls and messages with custom text responses so no clients call through the cracks. 
  • Call forwarding: You can direct incoming calls to any phone number of your choice and customize how calls to an extension are handled. True Solo accounts can forward to one call forwarding number per extension, while all other accounts can add up to 15 forwarding numbers to each extension. Custom Greeting: Personalize your business greeting with custom messages you can edit based on operational hours, holidays, or departments. You can choose from pre-loaded default recordings or upload your own.

Solo Plan: $14 per month (billed annually) or $18 per month (billed monthly)

  • Features: This package includes 1 phone number and 3 extensions. It is ideal for solopreneurs or small teams needing basic features like call forwarding, voicemail transcription, and mobile app access.

Partner Plan: $25 per month (billed annually) or $32 per month (billed monthly)

  • Features: This plan includes 3 phone numbers and 6 extensions. It is suitable for small businesses with multiple partners or departments, and additional numbers and extensions add more flexibility.

Small Business Plan: $55 per month (billed annually) or $70 per month (billed monthly)

  • Features: This plan includes 5 phone numbers and unlimited extensions. It is best for small businesses needing more extensive communication capabilities across multiple team members.

Top VoIP mobile phone service features

Mobile VoIP services enable businesses to stay connected, streamline communications, and enhance customer experiences. Key features like call forwarding and custom greetings boost flexibility, productivity, and professionalism, whether working remotely or managing a team. Below are six top VoIP mobile features, explanations of their importance, and real-world examples of how they benefit businesses.

  1. Business texting: Sending and receiving SMS messages from your business phone number is crucial for maintaining professionalism and responsiveness. For example, a customer support team can use business messaging to update customers about order statuses or delivery times.
  2. Voicemail: It allows users to receive and manage recorded messages from callers when unavailable. This feature is crucial for ensuring no important messages are missed, and that callers always receive a professional experience. For instance, a small business owner may rely on voicemail to receive after-hours messages from clients or prospects, ensuring they can follow up during business hours.
  3. Call forwarding: This feature allows users to route incoming calls to a specific phone number, device, extension, or voicemail based on how they want to manage their calls. Call forwarding ensures callers are connected to the right person at the right time. Call forwarding for businesses operating across different locations ensures that clients can always reach a team member, regardless of time zone.
  4. Call recording: This phone system feature captures and stores phone conversations for quality assurance, training, or legal purposes. This comes in handy for dispute resolution or improving customer service practices. A sales team can use this tool to review calls with potential clients and identify areas for improvement in the sales pitches or customer handling.
  5. Auto-attendant: An auto-attendant is an automated answering service that provides menu options to inbound calls, improving call management and the customer journey. A medical clinic could set up an auto-attendant to route calls to different departments or specialties, such as laboratory, billing, pediatrics, etc. 
  6. Conference calling: VoIP technology allows multiple participants to join the same call and dial into a meeting using their mobile phones, landlines, or computers. This feature is essential for teams with remote employees or converse with clients and partners virtually. To illustrate the application, a project management team can use conferencing to host regular update meetings with clients and team members across different locations.

Also read: Top VoIP Features and Benefits

How do mobile VoIP services help your business?

VoIP mobile phone services offer businesses a flexible, cost-effective communication solution. They enable seamless connectivity across devices for voice, text, and voicemail management from anywhere. With features like call forwarding, custom greetings, and voicemail transcription, businesses can enhance customer service, improve responsiveness, and streamline workflows while reducing phone costs. 

VoIP also allows businesses to choose the type of numbers they need—toll-free for wider exposure or local numbers to connect with specific communities. Additionally, VoIP improves audio and video conferencing and lets you operate your phone service from any internet-connected device, whether a cell phone, laptop, or home landline. Cloud-based VoIP technology allows business communications to be managed remotely, eliminating the need for location-based phone systems.

Selecting VoIP mobile phone solutions

Selecting the right VoIP mobile phone solution starts with understanding your business’ needs. Involve your team—especially those using the technology daily—when identifying must-have features. Consider factors like whether you need domestic or international calling, and whether features like unified communications, video conferencing, social media integration, and messaging are essential. Also, consider industry requirements, such as HIPAA compliance for healthcare businesses. 

A thorough assessment helps you avoid paying for unnecessary features, like a virtual assistant, that don’t align with your needs. The right solution will vary depending on your business model. Office-based companies may require analog adapters that remote teams don’t need. In contrast, hybrid or remote businesses will benefit from a combination of desk phones and mobile apps to ensure staff can access all VoIP features from anywhere. 

In some cases, relying solely on mobile apps or software on devices like cell phones and laptops may provide full functionality without additional desk phone hardware.

If you’re exploring more general VoIP software without a hard and fast focus on mobile app functionality, check out our VoIP Software Guide for 2024

Frequently Asked Questions (FAQ)

Determining whether you need a mobile VoIP solution depends on your business operations, including work setup, team composition, budget, and hardware availability. A VoIP solution for mobile phones offers flexibility, cost efficiency, and smooth connectivity across devices. It’s essential for remote or hybrid teams, enabling employees to manage business calls, texts, and voicemails from anywhere.

Yes, a mobile phone can function as a VoIP phone by using a VoIP app that connects calls over the internet rather than traditional cellular networks. This allows users to make and receive calls, send texts, and access voicemail from anywhere with an internet connection, offering the same functionality as traditional VoIP services.

Yes, mobile VoIP services are more affordable than traditional phone lines, especially for international calls, as they use the internet instead of cellular or landline networks. Most VoIP providers offer flexible per-user pricing, eliminating the need for expensive hardware or infrastructure, while businesses can scale as needed. Subscription fees typically range from $10 to $40 per user, monthly, providing access to advanced call management tools without significant upfront costs.

No, VoIP phones need an internet connection to function, as they rely on the internet to transmit voice data. While some apps may offer limited offline functionality, they can only sync or update once the connection is restored.

VoIP phones won’t fully replace cell phones, but they serve as a strong alternative for specific communication needs. VoIP phones are an alternative for making calls, but mobile VoIP apps allow users to make calls over the internet. Cellphones play an integral part in everyday communications and are considered essential for mobile connectivity.

Yes, a standard phone can be used to place and receive VoIP calls using a VoIP adapter or gateway. These devices convert your analog phone’s signal to digital so it can work with the internet.

To convert a normal phone to a VoIP phone, you’ll need a VoIP adapter (also called an ATA). Simply plug your phone into the adapter, connect the adapter to your router, and set up a VoIP service to start making calls over the internet.

At TechnologyAdvice, we carefully evaluate various factors when selecting the best mobile VoIP solutions for businesses. Our process includes in-depth research, product details, vendor websites, competitor analysis, and hands-on experience. We then assess each solution based on how well it meets the specific needs of businesses across various industries.

With a keen understanding of business operations and typical requirements, we identify key features essential for different sectors and select VoIP providers that address these needs. We prioritize reputable providers known for call quality, ease of use, and customer satisfaction. Each solution is then reviewed for its usability, integration capabilities, call rates, international coverage, and other important functionalities.

Pricing

When looking at value and pricing, we evaluate the cost of VoIP services, considering factors like contracts, bulk discounts, plan flexibility, and whether free trials or plans are offered. Additionally, we assess the overall “value for money” compared to competitors to determine affordability. 

General features and interface

This category focuses on essential mobile features, including app stability, data usage, interface design, and offline mode. We also assess how user-friendly the platform is for users with varying technical expertise and whether it can scale as your business grows. Since these are mobile apps, we consider bandwidth and the platform’s impact on the battery. 

Core VoIP features

We place significant weight on crucial capabilities such as call quality, reliability, international calling, live agent monitoring, and voicemail to email. Number portability is vital, especially for businesses with established brands. For efficiency and productivity, part of our evaluation is system compatibility with CRM.

Advanced mobile features

We analyze advanced features like push notifications, messaging support, and multi-device sync. These functionalities are essential for businesses that need more sophisticated communication tools. Lastly, we looked at video call capabilities, specifically if mobile-optimized and call blocking for data security. 

Integration and compatibility

We assess how easily a VoIP system integrates with your existing technology stack. This includes examining the availability of APIs for custom integrations, pre-built integrations with popular business tools (like CRMs), and the simplicity of importing/exporting data. Compatibility with other communication platforms, such as video conferencing and team collaboration apps, is also considered.

User experience (UX)

We review the platform’s intuitive and easy-to-navigate, evaluating call management efficiency, user interface design, and how quickly new users can adapt without requiring extensive training.

Security and compliance

We examine the platform’s security measures, including encryption, data protection, and adherence to global communication regulations. This is especially important for businesses with sensitive client data or international communication needs.

Customer support and service

We consider the accessibility and quality of customer support, including 24/7 availability, multilingual support, and the effectiveness of online resources like knowledge bases and tutorials. Providers with high customer satisfaction and responsive support teams rank higher in this category.

This evaluation process provides up-to-date, relevant insights into the best VoIP software for international calling, helping you make an informed purchasing decision.