Customer relationship management technology isn’t new. Companies have been using computers to manage customer relationships since software ran on mainframes.
But this near-ubiquitous software is changing: new technologies, communication channels, and higher expectations mean many companies are switching or upgrading. Furthermore, the rise of cloud-computing and fall of technology prices is democratizing CRM software to the point that even the smallest of small businesses is now buying it to help grow and retain their customer base.
Here at TechnologyAdvice, we connect buyers and sellers of business technology. What does that mean?
For the majority of our audience — technology buyers — it means we help them pick software and/or hardware solutions to help them grow their business. Our expert Technology Advisors listen to their wants, needs, and challenges and help them come to a decision — all at no cost.
At the beginning of that process is our Product Selection Tool, the filtering engine we use to help buyers narrow their list of options. After a few questions, we reduce the vast software landscape to a more manageable list. As a byproduct, we gather a great deal of information on what buyers are looking for. Using this data helps us uncover trends in the marketplace that further educate buyers and sellers.
The infographic below summarizes our findings about the most requested CRM features and buying trends.
Top CRM Software Recommendations
We are a complete all-in-one business development, management, and automation tool that has everything you need to replace countless pieces of other software and solve nearly all your business problems. Entrepreneurs love us!
HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects, and get paid all in one place. With our business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. It's like your own personal assistant. Small business owners and freelancers have used HoneyBook to increase their bookings and save time.
Maximizer is a CRM designed for sales teams to manage opportunities, automate tasks and close more business. Try our platform free for 30 days.
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