In 2025, automation and artificial intelligence (AI) will continue to play critical roles in developing VoIP features and software, with more business owners investing in incorporating these tools into their phone systems. Of the many features these changes have influenced, auto-dialer software is essential for contact centers, sales teams, and any business that needs to reach customers for customer service or marketing.
The best autodialer software includes various outbound dialers, such as predictive, progressive, and power dialers, which automate manually dialing calls. Therefore, this guide provides a list of auto dialer software for business owners.
What is auto dialer software?
Auto dialer software is any technology that automates making calls or sending messages. It is often included with call center software because it is essential for managing a high volume of calls, marketing campaigns, or a team of customer service agents.
There are also varying levels of auto-dialers, reflecting the type of technology used to program the software. While artificial intelligence algorithms power some automatic dialers, others are programmed by creating a call-routing strategy.
Benefits of auto dialers
Depending on your business, there are many benefits to incorporating an auto-dialer into your contact center or business phone system. Most of these benefits help improve agent supervision, sales, and call strategy:
- More efficient call routing: A large part of programming an autodialer is creating a call strategy that prioritizes specific types of calls, callers, and agent support. Hence, the primary benefit of any automated dialing software is the ability to route calls more quickly and efficiently by sending them to a larger number of agents or the best agent for the inquiry.
- Improvement in agent performance: An auto dialer allows you to create a strategy that sends calls to the next available agent without the agent spending time dialing each number. Before and in between calls, auto-dialers also cut down on the time agents spend reviewing call notes and lists by providing that information in a dashboard or queue.
- Increased sales and marketing output: For businesses that make a large volume of outgoing calls or send messages to potential clients, auto-dialers can help increase sales by increasing your quantity of calls.
Key features of auto dialers
The best auto dialers on the market have key features that work best for specific industries and business types. Therefore, the following list includes distinguishing factors between auto-dialers and how these features can be used for different goals.
- Dialing modes: There are many different types of auto dialers, so one of the first things you should look for is the type of dialer available in your subscription. Some examples of auto-dialers offered within a VoIP phone system are power dialers, progressive dialers, and preview dialers.
- Call flow editor: Dialers are often part of a more extensive phone system, so choosing software that provides visual call flow editors or a low-code method of accessing the automated dialer is best.
- CRM integrations: Business integrations are essential for preview dialers or other dialing software incorporating customer data. Customer relationship management software provides additional call notes and details that can help inform agents and call strategies. If you use a CRM, you must also find an autodialer that seamlessly integrates with your system.
- Real-time monitoring: The best autodialer software incorporates some form of call reporting or monitoring to support the supervision and management of a call center. Supervisors can use call monitoring features like recording or listening to discern the effectiveness of the autodialer.
- Artificial intelligence: The most advanced autodialers use artificial intelligence to improve call routing strategies. For example, predictive dialers can use customer data or call center reports to create a call flow that routes customers to the next available agent.
Featured partners
Best auto-dialer software at a glance
Auto-dialer software
Our score
Best for
Key features
GoTo Connect
4.6
Auto dialer software
- Customizable dial plans
- Smart call routing
- Auto-dialer
RingCentral
4.57
Automation & AI
- Voice broadcast dialer
- Skills based routing
- AI summaries
Nextiva
4.51
Customizable customer journeys
- Real-time dashboards
- Quarterback, progressive, and predictive dialing
- Workflow automation
Genesys
4.48
Predictive analytics
- Speech-enabled IVR
- Scheduled callbacks
- Outbound campaigns
JustCall
4.39
International calling
- Local numbers in 70+ countries
- Call transcription
- Power and preview dialer
Five9
4.35
Agent assistance
- Omnichannel contact center solutions
- 24/7 customer support
- Workforce engagement tools
GoTo Connect: Best overall auto dialer software
Overall Score
4.6/5
Pricing
5/5
General features and functionality
4.75/5
Core features
4/5
Advanced tools and technology
3.75/5
Integration and compatibility
5/5
Security and usability
4.75/5
User scores
4.47/5
Pros
- Offers customer experience (CX) and contact center solutions
- Unlimited customizable dial plans and auto attendants
- 24/7 customer support with phone, web, and chat support
- Real-time and historical reporting
Cons
- Only includes an agentless dialer and preview dialers on the contact center plan
- Limited CRM integrations in comparison to other providers
Why I chose GoTo Connect
GoTo Connect is one of the best cloud communication platforms because of its comprehensive features and plans for businesses that require a VoIP phone system or team collaboration tools. It offers unified communication features like team chat, virtual meetings, and international calling to over 50 countries. These plans also include artificial intelligence features, like meeting summaries, transcripts, and analytics.
GoTo Connect tops the list of autodialer software because it offers a contact center plan that expedites the creation of marketing campaigns and manages call queues. Specifically, the outbound dialer allows you to address abandoned calls by automating the process of following up with customers you may have missed.
The dialer is then paired with intelligent call routing, which ensures that each queue is specialized to prioritize specific callers and match them to the correct agents. However, GoTo Connect has limited dialers compared to other providers. So, if you are interested in progressive or predictive dialers, check out Nextiva, which is more expensive but offers more variety in auto-dialing software.
- Customizable dial plans: GoTo Connect offers a visual call flow editor, making creating a call strategy for your business easy. Using the intuitive drag-and-drop interface, you can also set different patterns for auto attendants, voice mailboxes, and business hours.
- Autodialer: The contact center plan’s agentless dialer uses preview dialing, allowing agents to view customer details before answering the next call.
- Campaign templates: The CX and contact center plans offer templates for marketing campaigns that reflect different industries and business needs. You can also create reusable templates to expedite outbound messaging.
- Agent dashboards: GoTo Connect offers multiple call monitoring features through real-time and historical reporting of call queues, calls, and chats. You can also use the dashboard to manage your on-call status and settings.
Phone System: Best for unified communication and simple call routing
- Monthly: $29/user
- Annually: $26/user
Connect CX: Best for customer experience tools
- Monthly: $37/user
- Annually: $34/user
Contact Center: Best for autodialers and analytics
- Monthly: $86/user
- Annually: $80/user
RingCentral Contact Center: Best for automation & artificial intelligence
Overall Score
4.57/5
Pricing
3.75/5
General features and functionality
5/5
Core features
5/5
Advanced tools and technology
4.25/5
Integration and compatibility
5/5
Security and usability
5/5
User scores
4.54/5
Pros
- Unlimited domestic inbound and outbound minutes
- Offers voice broadcast, preview, predictive, and progressive dialers
- Integrations with CRMs and team collaboration tools
- Advanced quality and workforce management
Cons
- Autodialer software incurs an additional monthly fee
- Less transparent pricing than other providers
Why I chose RingCentral
RingCentral is a key player in the VoIP industry and one of the best VoIP phone systems for small businesses. Whether you need video conferencing solutions or a contact center plan, this provider offers scalable solutions that benefit companies of all sizes. As the best automation and artificial intelligence provider, RingCentral also offers a combination of autodialers and workforce engagement tools.
The contact center plan provides several dialers, including voice broadcast, preview, predictive, and progressive dialers. These dialers are supported by numerous features that make it easier to contact customers, such as surveys, queue callbacks, and recordings. Additionally, each plan offers workforce management tools that allow supervisors to track agent performance and make improvements.
However, while RingCentral has a variety of autodialers on the base plan, the dialers incur additional monthly fees. Additionally, the pricing of both plans is opaque, and the extra costs could make these plans more expensive than others. For more transparent pricing, choose Genesys Cloud CX, which provides predictive routing and scalable plans.
- Voice broadcast dialer: Many dialers focus on matching agents with customers, but voice broadcast allows businesses to send pre-recorded messages to a list of contacts. Mass messages are especially effective for sales and marketing campaigns.
- Call recordings: One of the best ways to monitor calls is to record interactions between agents and customers. These recordings can be automatic or on-demand and are easily accessible via the RingCentral app.
- Skills-based routing: While there are many call strategies, one of the best methods of routing calls is prioritizing sending customers to the best agents for a task or inquiry. You can also create an advanced call flow, which includes IVRs and automatic call distribution.
- Intelligent virtual agent (IVA): Chatbots are one of many tools that can benefit your contact center by providing self-service routing and customer assistance. By incorporating an IVA, you can free up agents to answer more complex calls.
RingCX: Best for automated call routing
- Starts at $65/user/month
RingCentral Contact Center: Best for workforce engagement tools
- Contact sales for custom pricing
Nextiva: Best for customizable customer journeys
Overall Score
4.51/5
Pricing
3.75/5
General features and functionality
5/5
Core features
5/5
Advanced tools and technology
4.25/5
Integration and compatibility
5/5
Security and usability
4.5/5
User scores
4.5/5
Pros
- Customizable intelligent and skills-based routing
- Chatbots powered by AI
- Offers quarterback, progressive, and predictive dialing
Cons
- Higher cost than other contact center plans
- Omnichannel support is only available on the highest-tier plans
- AI transcription is usage-based pricing
Why I chose Nextiva
As a leader in customer experience management, Nextiva offers omnichannel contact center solutions and unified communication tools. The small business and enterprise plans also incorporate call monitoring, feedback, and team collaboration features. Specifically, Nextiva’s enterprise plan is the best autodialer for customizable customer journeys.
It offers quarterback, progressive, and predictive dialing, making contacting customers and managing call queues easier. The workflow engine also automates moving customers through a call flow by incorporating IVRs, chatbots, and agents that can support fluctuating call volumes.
However, these plans start at $129/month, making them more expensive than other providers. If you want to save on your auto-dialing software, consider JustCall, which offers power dialers at half the price.
- Quarterback dialing: Although the primary benefit of autodialers is workflow automation, this form of dialing allows a “quarterback” agent to supervise and allocate which numbers agents will call. This is an excellent check on other forms of dialers and ensures that callers are being matched to the best agent for their inquiries.
- Process automation: One way to improve call center efficiency is to streamline workflows by automating repetitive tasks. Therefore, Nextiva’s workflow engine allows you to design a process that swiftly moves callers through their journey.
- Dial-by-name auto attendant: The automated menu allows callers to dial the name of the person they want to contact without speaking to a receptionist. This benefits returning customers or clients with a rapport with a particular agent or team member.
- Real-time reporting: Customizable dashboards allow supervisors to view different agents and up-to-date call center data, such as call volume, duration, and average wait time.
Essential: Best for inbound and outbound calling
- Monthly: $129/agent
- Usage-based pricing: $0.018 /agent/min
- Concurrent pricing: $179 concurrent
Professional: Best for omnichannel contact center solutions
- Monthly: $159/agent
- Usage-based pricing: $0.020 /agent/min
- Concurrent pricing: $209 concurrent
Premium: Best for agent supervision and workforce management
- Monthly: $199/agent
- Usage-based pricing: $0.024 /agent/min
- Concurrent pricing: $239 concurrent
Genesys Cloud CX: Best for predictive analytics
Overall Score
4.48/5
Pricing
3.75/5
General features and functionality
5/5
Core features
5/5
Advanced tools and technology
4.75/5
Integration and compatibility
4.63/5
Security and usability
4.25/5
User scores
4.3/5
Pros
- Predictive routing and engagement to streamline customer journeys
- Unified communications and team collaboration tools
- Speech and text analytics, which monitors and predicts call center trends
Cons
- Pricing is based on usage and annual subscriptions
- Custom reporting and journey analytics are add-on features
Why I chose Genesys Cloud CX
Genesys Cloud CX is one of many providers prioritizing customer experience and creating complex call journeys with advanced AI features. These features focus on using AI to predict future call center trends, such as fluctuations in call volume and average wait times throughout the day. Predictive analytics also effectively route calls to agents and enable better decision-making based on customer sentiment analysis.
Although many providers on this list offer omnichannel support, Genesys Cloud CX provides a combination of contact center solutions. The base plan prioritizes voice support, while the highest-tier plans include digital, SMS, and email campaigns. Outbound dialing also includes predictive, preview, and manual dialing, which is essential for increasing the efficiency of customer service agents.
At the same time, many of the features included in the Cloud CX plans are a mix of add-on features, so the cost of these plans can quickly add up. Additionally, while most providers offer monthly and annual pricing, the Genesys Cloud CX only offers annual pricing and usage-based plans. Those who want monthly plans should consider Nextiva.
- Interaction recording: Voice calls are only one component of customer interactions in omnichannel contact centers. Therefore, Genesys Cloud includes an overview of customer sentiment, agent productivity, and transcriptions of each interaction.
- Outbound campaigns: For sales and marketing teams, contact center plans include outbound calling and web, chat, and SMS campaigns to send messages and announcements to customers.
- Predictive engagement: Genesys Cloud CX incorporates AI into many customer solutions. These AI tools can analyze customer behavior and proactively update the customer journey to match their intentions.
- Scheduled callbacks: After a customer call, you can enable agents to schedule follow-ups with customers, or this feature can allow supervisors to decide when and who to call back. You can also see which agents scheduled the call when agent ownership is enabled.
Genesys Cloud CX 1: Best for voice contact centers
- Named license: $75/user/month
- Concurrent license: $110/user/month
Genesys Cloud CX 2: Best for omnichannel support
- Named license: $115/user/month
- Concurrent license: $170/user/month
Genesys Cloud CX 3: Best for workforce engagement tools
- Named license: $155/user/month
- Concurrent license: $230/user/month
*Monthly price, but plans are billed annually. Hourly pricing is also available.
JustCall: Best for international calling
Overall Score
4.39/5
Pricing
5/5
General features and functionality
3.5/5
Core features
4.75/5
Advanced tools and technology
3.75/5
Integration and compatibility
4.56/5
Security and usability
4.75/5
User scores
4.24/5
Pros
- Power dialer and preview dialer on the highest tier plans
- International calling to 70+ countries
- 100+ CRM and data integrations
Cons
- Limited SMS messaging on the base suite
- Most AI features are only included in the AI suite
Why I chose JustCall
JustCall is one of the best cloud phone systems for sales and customer service teams. It provides multiple scalable plans for improved business communication. The service also stands out because it offers access to international calling in 70-plus countries, including Austria, Thailand, and the United Kingdom. It also provides SMS messaging in different countries.
Additionally, local presence can display a local number when sending out calls. You can also pair local presence with the sales dialer to increase the likelihood of customers picking up your calls. This is especially beneficial for making calls across geographic locations.
Although JustCall offers multiple location-based calling options, the company segments its plans into three suites, which group features that most providers include in the base plans. For example, JustCall offers an AI suite of plans that covers most artificial intelligence features, like sentiment analysis, but doesn’t include access to these features on any base plans. So, if you want AI and more predictive dialing, consider RingCentral.
- Smart chapters: Organize your call recordings with AI-generated segmentation that creates titles and sections for each part of the call. This makes it easier to search for information and important notes in calls.
- Custom call wrap-up: To provide more assistance to customer service agents, the wrap-up allows space to customize how agents end calls. This could be anything from writing call notes, scheduling call-backs, or previewing customer information.
- SMS campaigns: Besides automating voice calls, JustCall allows you to send bulk messages to a broad audience of potential clients and customers. The sales dialer can also automate these campaigns.
- Audit logs: The business plan provides multiple options for advanced analytics and reporting features that prioritize data security and compliance with legal standards. For example, audit logs allow you to view data on calls, integrations, and caller journeys.
Essentials: Best for local presence in international markets
- Monthly: $29/user
- Annually: $19/user
- License: 1 user minimum
Team: Best for CRM integrations and data analytics
- Monthly: $39/user
- Annually: $29/user
- License: 2 user minimum
Pro: Best for intelligent call routing
- Monthly: $69/user
- Annually: $49/user
- License: 2 user minimum
Business: Best for enterprise-grade security and compliance
- Contact sales for custom pricing.
- License: 10 user minimum
Five9: Best for agent assistance
Overall Score
4.35/5
Pricing
3.75/5
General features and functionality
4.75/5
Core features
4.75/5
Advanced tools and technology
4.25/5
Integration and compatibility
4.63/5
Security and usability
4.5/5
User scores
4.17/5
Pros
- Multiple contact center plans with blended inbound and outbound calling
- Offers predictive, progressive, power, and preview dialers
- Agent assist tools for real-time guidance during customer interactions
Cons
- 36-month contracts on the base plans
- It doesn’t offer a free trial
- Autodialers aren’t available on the digital plan
Why I chose Five9
Five9 is one of many cloud contact center platforms that provides access to multiple dialers, including progressive, predictive, power, and preview dialers. This provider also offers the broadest range of contact center plans, including digital, voice, and omnichannel solutions for businesses interested in expanding into multiple channels.
However, Five9 stands out the most because of its tools for agent assistance. With the agent assist tool, AI provides real-time instruction on improving customer interactions. Additionally, Five9 has incorporated other features to improve agent performance, like accessible dashboards and gamification features. On the highest-tier plans, these features are supported by workforce management tools to monitor interactions and productivity.
At the same time, Five9 differs from the other providers in that it offers 36-month contracts on base plans instead of annual plans. If you are looking for a straightforward yearly or monthly contract, check out GoTo Connect, which provides a contact center plan, or Nextiva, which has multiple subscription types.
- Agent scripting: Administrators can use Five9’s call center scripts to create worksheet questions for agents to follow during a call. This ensures agents move through the necessary steps to capture leads and better serve customers.
- Call summarization: Five9 offers multiple summarization methods, including detailed transcripts and artificial intelligence-generated prompts that identify specific call elements, such as topics and outcomes.
- Contact database: The contact history database records and archives all customer data for future reference. This repository is most beneficial for improving agent interactions with returning customers.
- Post-call surveys: Customer feedback is essential to a successful contact center, and Five9 allows you to add surveys to end a customer journey using interactive voice response (IVR).
Digital: Best for digital campaigns
- $119 monthly for concurrent users
Core: Best for voice-only contact centers
- $119 monthly for concurrent users
Premium: Best for chat, voice, and email support
- Contact sales for custom pricing
Optimum: Best for quality and workforce management
- Contact sales for custom pricing
Ultimate: Best for interaction analytics
- Contact sales for custom pricing
*Usage-based pricing may apply, with a minimum of 50 seats.
Choosing the best auto dialer for you
To choose the best auto dialer for your business, you should learn more about the differences between available auto-dialers and how they can improve your call-routing strategy, contact center supervision, and customer service. Therefore, the following list includes definitions and use cases for each type of auto-dialing software.
- Preview dialers: In a call center, you can personalize the customer experience by viewing notes or details about previous interactions. Preview dialers give insights into the customer before making the call, which is helpful when dealing with return customers or enterprise clients.
- Predictive dialers: Many dialers now incorporate automation and artificial intelligence, which use real-time data to route calls. Predictive dialing software is best for contact centers or businesses with high call volumes because it reduces the time between calls.
- Power dialer: In a sales setting, outbound calling and marketing campaigns often require agents to send calls to a designated list of customers. The power dialer expedites this process by dialing the next caller in line. If a customer doesn’t pick up, the dialer will move on to the next call.
- Progressive dialer: Similar to the power dialer, progressive dialers are used to automate making calls. However, this dialer divides outgoing calls to one agent at a time. It provides more time to review calls, which is beneficial for customer service agents, help desks, and responding to customer inquiries.
- Voice broadcast: One of the simplest forms of auto-dialing software doesn’t require an individual agent to send information to potential customers, but it can send automated messages using your phone system. This type of auto dialer is best suited for sending announcements like product recalls, account alerts, or reminders.
At Technology Advice, each review is developed based on seven evaluation criteria that compare the top providers in each industry. When comparing these providers, I examined the pricing, features, and usability of each provider, with a focus on contact center solutions and auto dialer software. To learn more about how I assessed each provider, explore the sections below:
Pricing & flexibility
Price is one of the most critical factors in choosing a contact center plan, so this criterion received the highest percentage in the evaluation. While autodialers come in various prices, I focused on each plan’s introductory rate and whether annual and volume discounts are available. Additionally, I gave extra points to providers with scalable plans.
General features & functionality
A few basic features make VoIP platforms more manageable, such as access to desktop and mobile applications and comprehensive customer service. To ensure the service is reliable, I assessed the real-time monitoring and reporting features and provided additional points to providers with an SLA uptime guarantee close to 100%.
Core features
The essential features of each VoIP provider focus on call strategy. Providers that offer intelligent call routing, customizable dial plans, interactive voice response (IVR), or auto attendants were ranked higher. Providers that offer outbound dialers on the base plan received more points.
Advanced tools & technology
The best auto-dialers support outbound marketing campaigns, such as lead nurturing software and business messaging, which make it easier to advertise and attract potential clients and customers. These providers also utilize automation and artificial intelligence features to streamline the process of collecting customer feedback and routing calls.
Integration & compatibility
Workspace tools like a business phone system, application programming interfaces (APIs), and third-party application integration best support autodialers. Specifically, the best autodialer software integrates with CRMs like Salesforce or Hubspot.
Security & usability
One of the benefits of VoIP providers is the simplicity of setting up a virtual phone system. Therefore, each provider was scored based on the technical skills required to set up the system and how intuitive the software is for users of different levels of technical know-how. I also looked at the technical support plans and data security features, like end-to-end encryption.
User scores
The final component of the evaluation focuses on an overview of user reviews from popular third-party sites like SoftwareAdvice and G2. These reviews provide a holistic view of how businesses of different sizes perceive each provider and their experience with the platform and service.
Frequently asked questions (FAQ’s)
Depending on the business phone system you need, an autodialer can cost anywhere from $20 for access to a dialer on a simple VoIP plan to nearly $200 for a contact center plan with access to multiple outbound dialers.
The difference between a predictive dialer and an autodialer is the technology behind the software. A predictive dialer route calls using algorithms and artificial intelligence, while an autodialer routes calls based on a pre-programmed sequence.
The price of a VoIP phone system fluctuates depending on the plan and provider, but plans start at as low as $10 a month and can scale up to around $50 or more. Some providers offer free subscriptions for basic business phone systems.
The best dialer for a call center depends on its call volume and agent availability. A predictive dialer can benefit call centers with a high volume of incoming inquiries or mass marketing campaigns. However, a power dialer would work best if you prioritize sales calls and customer contact. Additionally, preview and progressive dialers are best for working with return customers or providing more personalized support.
