Freshsales vs. Nutshell CRM

CRM Resources Freshsales vs. Nutshell CRM

Comparing two CRMs: Freshsales vs. Nutshell CRM

When choosing between two fully-featured CRMs, you need to know which one has the features that work for you. We compare Freshsales and Nutshell to help you find the perfect fit.

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Building strong customer relationships is essential to a successful business. Freshsales and Nutshell CRM can help you with that.

Freshsales is a leading customer relationship management (CRM) software with thousands of users all over the globe. Nutshell CRM is a top-rated software trusted by numerous businesses. Both CRM solutions have powerful features that can help companies with nurturing relationships with customers.

In this article, we’ll compare the features of Freshsales to that of Nutshell CRM to see which CRM software is best for your company.

There are more CRM solutions out there; if you’d like to see them, use our Product Selection Tool for a free list of  recommended software solutions for  your company.

An overview of Freshsales vs. Nutshell CRM

Freshsales is the CRM software from Freshworks. This open API software is widely recognized and has won awards throughout the years. Freshsales has features for contact management, leads and deals management, communication, customization, collaboration, reporting, automation, and mobile application. This CRM caters to the needs of small to mid-sized businesses. It has a free start-up plan and mid-range paid plans.

Nutshell CRM has a high customer satisfaction rate and has won awards for its user-friendly interface. It has features for sales management, pipeline management, reporting, contact management, email automation, team collaboration, and mobile application. Nutshell CRM is best used by small to mid-sized companies. It has a free trial and affordable paid plans.

Read also: The 11 Best CRM Software Vendors of 2020

Comparing the features

Freshsales and Nutshell CRM have features for contact management, collaboration, and mobile application. Let’s see how each software approaches the same features:

Contact management

Freshsales lets you get to know your contacts better with a 360-degree view. The system helps you keep track of more than just phone numbers, email addresses, and social media profiles — it lets you understand your customer’s online behavior by monitoring their activity. In fact, you get notified whenever a contact opens or clicks a link on your email.

Say goodbye to updating contact information manually because Freshsales lets you automatically capture prospects’ information if they reach you via email, live chat, or web forms. You can schedule emails to contacts in different time zones and send emails in bulk, too.

Nutshell CRM’s contact management feature has a data importing assistant that aids you in importing your contacts, calendar, and emails from any source. This feature logs a user’s communications from their desktop or phone. This helps you see the most important and updated information for every contact and business your sales team interacts with.

Nutshell CRM minimizes manual data entry by letting you sync your phone contacts, collect leads from your website, and scan business cards with your mobile phone. Additionally, you don’t have to search the web for the details of your contact because the system automatically scours the internet to fill in the job titles, social media accounts, and locations every time you add a new contact.


Freshsales facilitates collaboration of teammates on projects from within the CRM. It has a team inbox wherein all your team members come together in a common inbox. Emails sent in this team inbox can be seen by every member of the team; any member can join in a conversation. Reports, campaigns, tasks, appointments, and assignments can be shared to other users for additional collaboration. You can group the users into teams when sending work items.

Nutshell CRM has an activity feed that lets every member know what everyone else is up to. Members can comment and mention other team members on logged activities and notes. Users can add emojis to their comments as well. Team members may leave comments on notes, emails, activities, tickets, and chats on the activity feed or timeline. Team members will get email or push notifications whenever somebody comments on their activity or mentions them.

Mobile application

Freshsales’s mobile application helps users continue working outside the office. Users can check leads, contacts, accounts, and deals. Schedule follow-up activities and update details anytime. You can plan your day from your smartphone and set up calls and meetings. Use the calendar in Freshsales to find the right time to schedule your next meeting. You can also find all your tasks and appointments in a single calendar view. The app’s push notifications keep you updated every time you’re assigned tasks, leads, or deals. It also alerts you whenever a scheduled meeting draws near. You can download the app on your Android and iOS device.

The mobile application for Nutshell CRM allows users to instantly view and edit their accounts and contact information. You can create new leads and contacts on the go with business card scanning. Never forget important details as you can log your meeting and use call notes. Continue communicating with your clients and colleagues as you can make new calls and send emails from the app. Stay updated and receive alerts for anything that needs your attention. The Nutshell CRM mobile application is available for both Android and iOS devices.


Freshsales has native integrations with other products from Freshworks such as Freshcaller, Freshchat, and Freshdesk. Aside from these, the CRM may be integrated with applications for accounting, marketing, appointment scheduling, and virtual phone system:

  • Xero
  • HubSpot Marketing
  • Calendly
  • Toky
  • Zapier

Nutshell CRM integrates with applications and platforms for marketing, collaboration, project management, and accounting:

  • HubSpot Marketing
  • Wrike
  • Office 365
  • QuickBooks Online
  • Zapier

Making the right choice

Freshsales and Nutshell CRM are both great options for small to mid-sized companies. But if you’re a start-up company on a tight budget, Freshsales could be the better choice because you can enjoy its benefits for free.

However, if you simply want a CRM that can boost your sales, take a look at the features of Freshsales and Nutshell CRM and weigh in on which one you think can benefit your business more. Freshsales can be quite useful if you have a lot of contacts that need to be emailed since it has a bulk email sending capability. Nutshell CRM is the better option if collaboration is more important to you. The software’s activity feed is a great gateway for collaboration among team members.

There are other CRM options you can consider aside from Freshsales and Nutshell CRM. Use our Product Selection Tool for a list of five recommended software vendors for your business.

Not seeing the features you need from your next CRM? Let TechnologyAdvice recommend software that fits your needs.

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CRM Resources Freshsales vs. Nutshell CRM