VIDEO: Salesforce Alternatives

Salesforce is currently the industry leader in customer relationship management. The massive company is on the NYSE and has over 100,000 customers but don’t feel like you have to jump on the bandwagon. While Salesforce is a great CRM, there are several alternatives that are just as good, if not better at their own niche of the market. Netsuite claims to be the only software that provides a real-time 360 degree view of your customer. NetSuite's SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.

Netsuite also helps to simplify the process from generating leads to monetization by providing simple and intuitive interfaces that coordinate each step. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations. Marketing automation takes tedious work like customer segmentation and ROI analysis off your hands. LeadMaster was founded with the goal of giving organizations tangible tools to benefit their sales, marketing, and call centers.

Through its cloud-based solutions, LeadMaster combines automation with virtual call center capabilities to give businesses powerful tools that maximize ROI on marketing campaigns. Leadmaster is known for its powerful simplicity, SaaS affordability, and scalability. Aside from LeadMaster’s innovative Lead Management software, organizations enjoy a CRM consultant who will be their primary contact source within the company. Through its CRM consultants, LeadMaster ensures that every organization is able to adapt its CRM solution specifically to the way that it does business.

Since LeadMaster is licensed on a month-to-month basis, organizations are able to test CRM solutions for management and marketing before investing in LeadMaster’s other solutions. According to TechnologyAdvice Content Manager, Zach Watson, “Base is one of the best CRMs I’ve ever seen.” Base is a customer relationship management software that works with companies of all sizes, from small to multilevel enterprise. Base offers three different versions of their software to choose from, depending on the size of the company and the amount of functionality users are seeking.

Users can take control of the sale pipelines by customizing the sales stages and sharing deals, contacts, and notes with other team members. One of the software’s more unique features is Base Voice, which integrates telephone service straight into the CRM software and allows users to send and receive calls directly from their web browser. When a customer is called, a local number is displayed on the caller ID while outgoing calls are automatically logged, reducing the need for manual data entry tasks.

This functionality also allows supervisors to monitor who their agents are calling and provide feedback based on the agents’ performance. Base Voice is only available on the Enterprise version of the software, but for large companies that need to manage a mobile sales force, Base’s web-voice integration is a robust solution. SalesOutlook is known for its design integration with Microsoft Outlook. With solutions for small businesses and major corporations alike, SalesOutlook CRM solutions are completely customizable to the scope of the marketing campaign at hand.

One of the most popular features is SalesOutlook’s ability to manage sales teams, which improves productivity and reduces internal costs. By using this tool to create a sales process, organizations can rely on accurate sales forecasts. SalesOutlook also provides tools that manage email campaigns, producing sales results at the lowest possible cost. Aside from email campaign management, SalesOutlook reduces customer issue response time. Since companies lose approximately 5 percent of their clientele each year due to service issues, creating a more efficient response and resolution workflow is critical to business growth.

To find out more about these alternatives to Salesforce, check out our website where you can learn more about CRM or have a personalized product recommendation.