For years, Vonage has been a familiar name for businesses seeking a powerful unified communication (UC) service, integrating voice, video, and messaging in one user-friendly platform. While Vonage is recognized for its reliability and robust offerings, it has a few limitations that may not align with certain business needs and lead one to search for an alternative. These drawbacks include excessive add-on fees, limited call plan options, and subpar collaboration features.
To help you decide, we analyzed over 20 products in the VoIP space and selected six top Vonage competitors, boasting more competitive pricing and feature sets. Take a look at our top Vonage alternatives for 2024 and their corresponding use cases:
- GoTo Connect: Best for globally distributed offices
- Zoom Phone: Best low-cost VoIP service
- Nextiva: Best for customer interaction management
- RingCentral: Best for enterprise-level business communications
- Ooma: Best straightforward phone service
- Phone.com: Best for fluctuating call volumes
Top Vonage Alternatives
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GoTo Connect: Best for globally distributed offices
Pros
Cons
Our Rating: 4.74/5
Smart call routing: Direct incoming calls to multiple phones in a specified sequence so everyone in the team is always within reach.
Multi-site compatible: Manage your company’s phone systems across several locations and customize users and devices by site.
Customizable dial plans: Set up call flows using drag-and-drop functionality and configure different patterns for after-hours, weekends, and holidays.
Messaging assistant: An artificial intelligence (AI)-powered assistant suggests appropriate responses to customer conversations based on keywords and previous interactions.
Web chat channel: Communicate with your website visitors with a customizable live chat widget.
Phone System: Custom pricing for 1,000 toll-free minutes, unlimited global calling, smart call routing, call queues, call handling, team chat, and video meetings
Customer Engagement: Custom pricing for shared inbox, virtual assistant, surveys, and SMS/MMS campaigns, and custom analytics dashboards
Complete CX: Custom pricing for advanced call routing, skills management, agent monitoring, supervisor analytics, and queue callback
Contact Center: Custom pricing for screen recording, quality management, auto dialer, and workforce management integrations
GoTo Connects stands out as the overall best Vonage alternative, with its unlimited international calls to over 50 countries. Typically, VoIP and cellular providers charge per-minute rates for overseas calling, which can quickly add up if your business makes frequent calls to international numbers.
Rapidly expanding businesses calling international clients or offices can cut down on the costs of these calls by simply purchasing a monthly subscription. These include calls to Australia, China, France, Germany, Hong Kong, Switzerland, and Hawaii.
For more streamlined global calling, all GoTo Connect plans include over 100 business phone features like unlimited call routing, auto-attendants, call queues, and call handling. Local, toll-free, and vanity numbers are available, except for international numbers. If this is something you need to build a local presence overseas, check out Phone.com. Monthly fees for phone numbers in 55 countries range between $4.99 to $14.99.
GoTo Connect is a scalable cloud communications solution for growing businesses with multichannel needs for voice, video, and chat. It has four versatile subscription options: phone system, customer engagement, complete customer experience, and contact center. All plans have the same unified communications features, and advancing through each tier unlocks more customer-centric capabilities for optimizing team performance and customer interactions.
Zoom Phone: Best low-cost VoIP service
Pros
Cons
Our Rating: 4.74/5
Elevate to meeting: Seamlessly convert an ongoing phone call to a Zoom video meeting.
Call delegation: Assign another user to answer incoming calls on your behalf.
Call takeover: Allows a supervisor to monitor an ongoing call to seamlessly take over.
Group call pickup: Enables members to pick up inbound calls for another member of the same group without the need to access that member’s phone.
Shared voicemails: Zoom admins can share voicemail inbox access of phone users, auto receptionists, call queues, and shared line groups, so other users have access to the company voicemail.
US & Canada Metered: $10/user/month for metered calls to US/CA
US & Canada Unlimited: $15/user/month for unlimited calls to US/CA
Global Select: $20/user/month for unlimited calls in one of the 48 countries supported
All plans include SMS/MMS, voicemail transcription, unlimited auto-attendants/interactive voice response (IVR), automatic call distribution, business hours routing, call recording, team messaging, and hot desking.
Zoom Phone is one of the cheapest alternatives to Vonage with monthly plans starting as low as $10 per month. For a low-cost subscription, you get all essential unified communication capabilities like VoIP calling, video meetings, team chat, and third-party integrations.
Another cost-saving feature of Zoom Phone is it allows users to combine different monthly plans based on their call patterns. All plans have the same feature inclusions and differ only in the type of call plans.
For example, the entry-level pay-as-you-go plan is best for businesses making infrequent calls within the US and Canada, while higher tiers are dedicated to businesses with a high volume of calls domestically or internationally. This type of flexibility gives you control over costs by paying only for the services you actually need.
Despite Zoom Phone’s cost-saving benefits, it falls short in terms of customer relationship management (CRM) integrations. If you’re looking for a Vonage alternative that seamlessly integrates with your CRM software, consider Nextiva, a customer engagement platform that readily integrates with popular CRM platforms like HubSpot, Salesforce, and Zendesk.
Zoom Phone is a cloud phone solution developed by the popular video meeting software, Zoom. It brings a unified app experience for phone, chat, video meetings, and over 80 integrations. With a monthly starting price of just $10 per user, it offers one of the most cost-effective VoIP solutions for budget-conscious businesses. All subscriptions have the same UC features, but differ in terms of call plans—metered domestic calling, unlimited regional calling, or unmetered local calling in one of the 48 countries supported.
Nextiva: Best for customer interaction management
Pros
Cons
Our Rating: 4.6/5
Anonymous rejection: Reject calls with no caller ID, particularly those who intentionally hide their phone number.
Call queues: Directs incoming calls in a virtual waiting line and places them on hold until an agent is available.
Threaded conversations: Access all customer conversations into a single stream, including voice, text, video, and email.
Call group: This feature will ring multiple team members in order or simultaneously whenever an incoming call comes through to ensure no call goes unanswered.
Call park: Place a call on hold and retrieve it from any other phone in your office.
Essential: $30.95/user/month for unlimited calls to the US/Canada, 45-minute video calls, free local/toll-free number, 1,500 toll-free minutes, unlimited efax, auto-attendant, and hold music
Professional: $35.95/user/month for 3,000 toll-free minutes, multi-level auto-attendant, 1,000 sent and received SMS/MMS, unlimited conference calls, and CRM integrations
Enterprise: $45.95/user/month for 12,500 toll-free minutes, unlimited conference participants, call recording, and voicemail transcription
Nextiva is our sole Vonage competitor, providing a full-featured VoIP service integrated with customer experience management (CXM) tools. The Nextiva CXM platform unifies customer data in an omnichannel environment, allowing businesses to engage in the customer journey in real time.
While most competitors have customer experience capabilities, they typically rely on third-party apps that require an additional monthly fee. With Nextiva, you get various features to enhance customer interactions, such as call pop, contact management, sentiment analysis, and automatic customer surveys. These capabilities let you follow up with a customer after addressing their issue and create workflow automation so you never forget to send client surveys.
On the other hand, Nextiva’s monthly plans are too expensive for budget-conscious teams since discounts are geared towards bigger organizations with longer contracts. If you’re looking for a cheaper Vonage competitor, we recommend Zoom Phone, with monthly plans starting at only $10 per user.
Nextiva is a business communications platform specializing in VoIP, customer experience management, and team collaboration. One of its highlight features is NextivaONE, a digital work hub that places all conversations from different channels into a single view. Productivity features include automation, file sharing, shared interaction history, and interaction insights—perfect for teams wanting to work more efficiently and minimize operating costs.
RingCentral: Best for enterprise-level business communications
Pros
Cons
Our Rating: 4.4/5
Call flip: Transfer an ongoing call to another device (mobile phone, softphone, or desk phone) without interruption.
Answering rules: If your team has more than one RingCentral number, this feature lets you apply unique routing rules, business hours, and greetings to different numbers.
Out of office for phone: Similar to automatic email replies, RingCentral lets you schedule periods when incoming calls should be forwarded to your voicemail, another extension, co-worker, or the main company phone line.
Unified inbox: View and respond to all incoming messages like text messages, voicemails, and faxes in one place.
SMS automation: Set automatic responses to text messages received after business hours, when you’re on vacation, or for addressing general inquiries.
Core: $30/user/month for one phone number, 100 toll-free minutes, unlimited local calling, 25 SMS, visual voicemail, multi-level IVR, on-demand call recording, team chat, 100 video attendees, and call management features
Advanced: $35/user/month for auto call recording, 1,000 toll-free minutes, advanced call monitoring, third-party integrations, 100 SMS, advanced call queues, and business analytics
Ultra: $45/user/month for 10,000 toll-free minutes, 200 SMS, 200 video attendees, and device analytics
RingCentral is the most comprehensive alternative to Vonage, encompassing VoIP, video calls, fax, and messaging features in one streamlined cloud-based system. Call control functions in the RingCentral app let you record calls, screen incoming calls, flip an ongoing call, make blind/warm transfers, and monitor calls to support your colleagues.
When you want to launch a video call, you can host an HD video meeting with up to 200 participants. For efficient collaboration, RingCentral’s team chat includes file sharing, calendar, and task assignments.
While RingCentral is a promising solution for large organizations and a strong Vonage alternative, its extensive features may overwhelm small teams with simpler VoIP needs. Instead, we recommend Ooma—a straightforward phone solution offering competitive pricing without the complexity of an advanced communication platform.
RingCentral is a market-leading cloud communications provider offering an advanced phone system, unlimited team messaging, and intelligent video meetings. With up to 300 third-party apps, RingCentral has the largest ecosystem of app integrations, ensuring seamless connectivity across various business platforms. It provides a complete phone solution equipped with multi-site support, phone system administration, and extensive global coverage in over 105 countries.
Ooma: Best straightforward phone service
Pros
Cons
Our Rating: 4.06/5
Conference line: Host up to 10 conference rooms simultaneously with a maximum of 10 participants each.
Distinctive ringtone: Assign a unique ringtone to a ring group or call queue to give members an audio signal about the nature of the incoming call.
Transfer music: Instead of the typical hold music, you can upload an audio file to play whenever a caller is transferred to another extension.
Extension monitoring: Monitor the status of all Ooma Office extensions and perform one-click actions like call transfer, speed dial, and three-way calling.
Shared speed dial: Save up to 1,000 contacts in your company phone book that is available for speed dial to all employees.
Essentials: $19.95/user/month for up to 50 standard phone features, unlimited calls in the US, Canada, and Mexico, hunt groups, paging, call blocking, and call flip
Pro: $24.95/user/month for desktop app, SMS/MMS, call recording, 25-participant video meetings, call recording, call analytics, and voicemail transcription
Pro Plus: $29.95/user/month for team chat, 100-participant video meeting, hot desking, call queuing, and CRM integrations
Ooma offers a phone solution designed for small businesses with straightforward communication requirements. Ooma Office is all about providing an easy-to-use business phone that lets you get set up in less than 15 minutes without any technical knowledge. All plans begin with over 50 essential voice features. The Ooma Office web portal allows you to manage your account and features from anywhere.
Another key feature is the Ooma mobile app which includes an array of mobility features like call flip, simultaneous ring, and extension dialing to app. However, if you’re running a home-based business, you can opt for the Ooma Basic plan, a free VoIP service for residential users with standard call features like call waiting, call logs, and voicemail.
While Ooma Office boasts of its simplicity, the platform doesn’t integrate with a wide variety of business applications, such as Slack, HubSpot, and Shopify. If you’re looking for a fully integrated business phone system, try RingCentral. This provider has a large inventory of third-party apps for different business needs, including CRM, healthcare, marketing automation, and productivity.
A renowned home phone service, Ooma, has extended its VoIP offerings to business users by offering a full suite of professional call features. The Ooma Office offers a range of features that simplify team and client communications, such as three-way calling, virtual receptionist, and video meetings. With a monthly starting fee of $19.95 per user, you get unlimited calls to the US, Canada, Mexico, and Puerto Rico and low international call rates.
Phone.com: Best for fluctuating call volumes
Pros
Cons
Our Rating: 3.73/5
- Live receptionist: Have a team of US-based professional live receptionists to answer your business calls and schedule client appointments. Monthly plans start at $90.
- Auto-attendant: Set up your phone menu with customized recordings relaying general information like business hours, company extensions, and special announcements.
- Video meetings: Host video conference calls with up to 100 participants and access meeting tools like breakout rooms, screen sharing, and whiteboard.
- Fax-from-phone: Upload documents and web content from your computer or mobile device and send them along with a cover page using your Phone.com account.
- Text-to-greeting: Create a phone greeting and select your voice-over narrator from a selection of over 40 automated personalities.
Basic: $14.99/user/month for 500 pooled minutes, one phone number, and 50 standard voice features
Plus: $21.99/user/month for unlimited call minutes, voicemail transcription, and desk phone support
Pro: $31.99/user/month for call recording, call analytics, and video conferencing features
Phone.com is a flexible virtual phone system that allows businesses to mix and match different plans to match a specific user’s exact needs and call patterns. The base plan provides usage-based pricing for users who consume less than 500 call minutes monthly. If you experience a surge in call volume, you can upgrade anytime to get unlimited calls and text messages.
Basic users who don’t want to switch to an unlimited plan can add minutes to their account to avoid overage fees. Minute bundles are shared across other Basic users. The monthly price starts at $18.50 for 500 minutes. However, if you’re a high-volume user, unmetered plans like Pro and Plus packages are the safest options.
One disadvantage of Phone.com is it relies on a paid third-party service Zapier to extend its integration capabilities. If you have a lot of needed integrations and want to avoid extra fees, you’re better off with RingCentral, which boasts over 300 built-in app integrations.
Phone.com is a VoIP service provider with the modern features of an enterprise phone system. For an affordable monthly fee, a user subscription includes over 50 standard call features, SMS, video conferencing, file sharing, and efax. A wide range of a la carte features allows you to tailor your monthly plan based on your unique communication needs. Like Zoom, Phone.com uses a “mix and match” pricing structure for different user types to create a custom plan fit for your budget and call volume requirements.
What is Vonage?
Vonage is a cloud communications provider offering flexible voice, video, SMS, and messaging capabilities. With its fully customizable unified communications system, Vonage empowers businesses to effortlessly add users, phone numbers, and premium features based on their unique needs.
All Vonage plans begin with 42 included voice features like auto-attendant, call blocking, busy lamp field, and click-to-dial. As you move to higher tiers, you can access more UC tools like team messaging, video messaging, and app integrations.
Vonage follows an a la carte pricing model for premium features and integrations. This allows businesses to tailor their plan according to their requirements without paying for unnecessary features.
Although Vonage’s customized approach allows flexibility, monthly costs can add up quickly if you need full access to its advanced capabilities. Many standard features (e.g., call recording and call queues) that are typically included in entry-level plans of other providers are offered as premium add-ons in Vonage.
Choosing the best Vonage alternative
As the voice-over-internet-protocol (VoIP) industry continues to grow, it has presented several alternatives catering to various communication requirements. The top Vonage alternatives provide an all-in-one communications suite, encompassing voice, video meetings, team chat, and collaboration tools. With a unified platform, businesses can streamline their workflows, improve productivity, and ensure seamless interaction with clients and team members.
GoTo Connect claims the top spot as the best overall Vonage alternative, boasting its unlimited international calling capabilities and scalable monthly plans. For budget-conscious teams, Zoom Phone offers all-inclusive VoIP features at a monthly per-user fee of $10. Meanwhile, Nextiva excels in providing a UC platform that effectively tracks customer journeys.
Large organizations seeking value for money can benefit from RingCentral’s complete business communications software. But if you’re simply managing a small team, you’re better off with a straightforward solution like Ooma, while Phone.com is ideal for handling seasonal call volumes.
We recommend consulting our guide, the best VoIP for small businesses, for a more in-depth exploration of market-leading providers and to give you a better idea about which solution suits your needs.
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