This article has been updated with new features for 2018.
Hundreds of vendors are at war for a piece of the HR software market. Of the companies that aspire to rule your vast and complex human resources technology, perhaps the most epic battle persists between PeopleSoft and Workday. Their 2018 market share is neck and neck, with PeopleSoft at 8.5 percent of the market and Workday at 8.97 percent.
Both are strong choices with a loyal customer base. Both companies provide solid, global, horizontal HR and ERP solutions for enterprises. Both help large businesses standardize processes to increase organizational efficiency.
So where do you start? To find out if Workday, PeopleSoft or another HR software solution would be the right fit for your business, click the banner below to get started.
The Offer PeopleSoft Couldn’t Refuse
The two vendors aren’t just fierce adversaries. PeopleSoft and Workday are actually siblings — both were started by David Duffield.
So how did they become rivals?
Founded in 1987, PeopleSoft existed as an independent company, providing an alphabet soup of management suites. These included HR, FMS, CRM, and ERP available to customers via an on-premise solution with bi-annual updates — industry standard for the time. Through these offerings, PeopleSoft grew to be the world’s second-largest application software company.
Then in 2003, technology heavyweight Oracle launched a hostile bid for control of PeopleSoft. This resulted in a protracted 18 month legal battle that made it to federal court but eventually ended with Duffield bowing to shareholders, selling the company to Oracle for $3 billion less than the original $13 billion offer. Oracle then went on to fire 6,000 of PeopleSoft’s 11,000 employees immediately after the acquisition.
Duffield Gets SaaS-y
Duffield didn’t stay away from the enterprise software market for long. In March 2005, Duffield and Aneel Bhusri — the former chief strategist at PeopleSoft — founded the cloud-based HR and financial software company that became Workday. Using the buyout as an opportunity for a fresh start, they set out to develop next-generation enterprise-grade technology in the cloud, eliminating the up-front investment and annual maintenance fees inherent in traditional software implementations.
Workday vs. PeopleSoft
Anyone facing a potential enterprise software upgrade must ensure that the costs don’t outweigh the benefits. If your PeopleSoft implementation is particularly large and complex, you may find yourself at a fork in the road when contemplating your next upgrade.
You are not alone. Due to limited IT resources and the increased flexibility afforded by cloud technology, 80 percent of IT budgets will go toward funding cloud solutions rather than on-premise in 2018.
But is the change worth it, or is this just an overhyped battle? How different are the two systems, really?
How They’re Similar
Both PeopleSoft and Workday are strong players in the HR market. PeopleSoft is backed by a global enterprise technology leader, and their focus on integrated systems has made them one of the most modern and comprehensive providers of business software in the world. Although Workday is recognized as a leader in the HR software industry, they’re still fighting for a larger piece of the ERP market, but may be closer than makes Oracle comfortable: Workday boasts a 97 percent customer satisfaction rate.
Though the feature names are varied, both vendors provide a wide variety of similar suites and functionality for large businesses.
Because of the overwhelming popularity of cloud software solutions, PeopleSoft has pivoted to a cloud-based model in the last few years. While the software is available to run on any public or private cloud storage system, PeopleSoft recommends that administrators set the software up to run on the Oracle Cloud. This proprietary storage solution holds a lot of advantages for PeopleSoft users, most importantly that it’s the only cloud storage solution that runs the PeopleSoft Cloud Manager tools, which manages updates and data connections for the tools. Not to be outdone, Workday has contracted with IBM for additional storage and computing power. They’ll use the computing giant’s cloud computing service SoftLayer for undisclosed internal processing.
And both companies are making strides into machine learning and AI to make their offering work better and faster.
How They’re Different
There are a few applications exclusive to PeopleSoft, as well as several internal differentiators that aren’t addressed on the surface. Let’s examine them below.
Deployment and updates
One of the fundamental differences between PeopleSoft and Workday is their deployment options. Workday is entirely engineered for cloud deployment, which means every user is always on the latest version since functionality upgrades are automatically released. There is also the potential for a lower total cost of ownership, because Workday doesn’t require any on-premise hardware or infrastructure. Another great perk here is Workday has invested in software partnerships to expand their native integration offerings–meaning you can hook their services up to Slack, Salesforce, and other necessary business tools quickly and without IT intervention.
PeopleSoft also provides cloud deployment, but can be purchased in an on-premise and private cloud implementation as well. The tool has recently pivoted to a Selective Adoption workflow for updates: PeopleSoft regularly offers updated versions of the tools that system administrators can download, choose the updates they prefer to run, and schedule their maintenance on their own time. The Selective Adoption model gives administrators control over their own maintenance and update schedule, but does require much more intervention that the constantly-updated Workday.
The vast difference in deployment options often leads the conversation to configuration and customization. Some companies believe that a pure SaaS solution can never be configured to fit their business needs, and eliminate any solution that does not offer intense customization.
When looking at the deployment differences between Workday vs. PeopleSoft, your company needs to assess its availability of IT and specialized support staff. Those with the resources to put toward dedicated PeopleSoft help will find the customization of that product worth the expense, but those with more limited resources may appreciate the native integration flexibility and ongoing support of Workday’s consistent upgrades.
Oracle offers PeopleSoft CRM, a set of customer service relationship management applications. Their CRM is tightly integrated with the rest of the PeopleSoft platform, and can be tailored to fit sales, marketing, or service industries. Business Process Management (BPM) solutions are also available within the CRM, and users can set up orders, workflows, and automate processes with the tools.
Currently, Workday does not offer a native CRM application. Instead, they’ve forged a partnership with cloud computing leader Salesforce, and offer native integrations between the two companies via the Salesforce Service Cloud.
Analytics and Reporting
As business intelligence software becomes easier to use, more companies are including dashboard reporting and analytics in their products. While both PeopleSoft and Workday include analytics and reporting tools, the companies have approached the inclusion of these features differently. PeopleSoft has worked to incorporate analytics into each of the tools, giving users access to analytic data where they’re working within PeopleSoft. The analytic power of these tools are limited to the data the company has stored in their PeopleSoft databases. On the other hand, Workday’s Prism Analytics tools connects to outside data sources and builds analytic reports within Workday. These same tools are found all across the software to bring insights right into the dashboards, but the addition of outside data elevates the feature to a business intelligence tool.
One area where Workday shines is their intuitive design. Workday was built on modern architecture, and provides a consumer UI built for the web.
The company works hard to provide users with a single experience across mobile, tablets, and desktop views. The UI is designed to change with the latest designs and needs of the consumers without touching the core functionality of the product. That means UI updates don’t change how you work.
PeopleSoft started introducing the Fluid User Interface (Fluid UI) beginning in 2014, and was still rolling it out to legacy parts of the system as late as 2016. The change from an on premise desktop app to a responsive mobile-ready environment is not only technically challenging, but also requires current users to be trained on the new UI. The change was necessary, however, and makes PeopleSoft competitive with other cloud-ready software.
Workday is an innovative platform built for the modern workforce, and their technology aligns with the current trends in IT. Their beginning as an HCM platform provides human resources professionals with a system designed with the workforce and financials in mind, while their continuous updates and enterprise focus makes them a viable choice for a variety of companies.
PeopleSoft, on the other hand, is “designed to address the most complex business requirements.” This certainly makes them the leader in terms of market presence and end-to-end functionality, but can also makes installations a very complex process.
While many businesses are moving to Workday, Oracle continues to move toward cloud functionality and flexibility. The move gives administrators greater control over their own update schedule and all users better access to their data from anywhere.
As these two options become more and more similar, what are you to do?
The first step is to define your business goals and strategy, then pinpoint the requirements necessary to achieve them. Which vendor satisfies your business needs and provides business value? Which vendor’s roadmap and strategy syncs with your ERP or HR strategy?
Forget what company is choosing which vendor — you want to pinpoint the specific configurations that are relevant to your business. Consider your goal, and choose the technology that helps you achieve it.