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Lorraine Resuello

Lorraine Daisy Resuello is a specialist at Fit Small Business who focuses on Sales and Customer Service topics. She also lends her content expertise to other sites, including TA.com. Before joining FSB, she worked as a freelance writer covering technology, digital marketing, and business topics. She collaborated with companies in the U.S., U.K., Canada, Singapore, and the Philippines. Additionally, she has experience in customer service in business process outsourcing (BPO). At present, she uses her decade-long writing experience to provide FSB readers with the best answers to their questions.

Expertise
  • CRM
  • Sales Management
  • Customer Service
  • Technology
  • Digital Marketing
  • Business
  • Health
Education
  • Customer Service and Sales Training from Convergys and NCO (handled T-Mobile, Directv, and eBay accounts)
  • Service and Sales Process Certification (T-Mobile Account 2011)
  • T-Mobile Geb Care Training Certification (2011)
  • T-Mobile Flexpay Training Program (2011)
Highlights
  • NCSQ 100% T-Mobile Account Certificate of Excellence (2011)
  • Top 1 Performer and Best in Quality (DirecTV PST Class 2012)
  • Top Agent for DirecTV Marech 2013 (Convergys Philippines)
  • UK eBay Mediation Top 1 Teammate (Customer Service Week 2015) Convergys Philippines
Favorite Technology

HubSpot CRM Freshsales Copper CRM

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