Product Quick Facts
Freshdesk, headquartered in San Francisco, California provides cloud-based helpdesk solutions which enable companies of all sizes to support customers through multiple channels. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk helps over 50,000 customers all over the world.
Freshservice is a cloud-based ITIL service desk that replaces most ITSM tools. A plug-and-play application, Freshservice allows IT admins to track and manage the assets owned by their organizations. Using Freshservice, admins are also able to create product configurations and inventory lists to identify the impact of assets like software licenses, hardware, and even laptops and servers.
Having a robust ITIL service desk enables companies to run more efficiently, and it ensures that important assets aren’t misplaced or mismanaged. Additionally, Freshservice offers automation features that organizations are able to use to speed up workflows. Rather than spending hours assigning, categorizing, and prioritizing tickets each day, admins can sit back while tickets assign, categorize, and prioritize themselves. Admins can also trigger specific actions for important events, like sending an email notification whenever a ticket is re-opened.
Freshservice’s mobile service desk app allows agents to do their jobs from any location. Agents can manage tickets, resolve issues, track assets, provide services and change requests from their mobile devices. Furthermore, the mobile app enables users to get the support they need through their iPhone and Android devices.
Freshservice ServiceDesk offers the following features:
- Incident Management
- Problem Management
- Release Management
- Asset Management & Asset Discovery
- Knowledge Base
- Service Desk Automations
- Multiple Time Zones
- Automatic Ticket Assignment
- Service Catalog
- Product Catalog
Not sure if Freshservice is the right cloud-based ITIL solution for your organization? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 05/05/2016 by Mary Houston Coker)