Product Quick Facts
About TOA ETAdirect
UPDATE: TOA Technologies was purchased by Oracle in 2014. ETAdirect has been folded into Oracle’s systems, and the software is now offered as Oracle Service Cloud
TOA Technologies offers field service management software enabling businesses around the globe to cut service provider costs while improving service. TOA Technologies was established to find a solution for better field service management and customer satisfaction. The independent research firm, Gartner, Inc., has recognized TOA Technologies as a leader in the Gartner Magic Quadrant for Field Service Management. TOA’s customers are some of the largest companies in the world, and include clients such as DISH and COX who employ thousands of mobile employees. TOA’s web-based mobile workface management can be used by businesses of any size to optimize service solutions. TOA provides web-based field service management software requiring no burdensome installation.
Field service assignments can be very complex. Work must be assigned by the employee’s proximity, skills and availability, while traffic and weather changes need to be taken into account. TOA’s ETAdirect Enterprise mobile workforce management software allows you to prioritize and optimize your assignments, remind customers of their appointments, track or reschedule appointments, and reduce wasted miles. ETAdirect Professional is an expandable software offered by TOA. It allows you to assign work based on criteria you choose, automate trip routing, monitor workers, and analyze things such as travel time and job completion time. Professional also features drag-and-drop functionality to easily respond to changed conditions. It connects every person in the appointment process while getting the right employees to the right appointments and building schedules. TOA offers a variety of web-based solutions, enabling field service companies to reduce costs while increasing customer satisfaction.
(Last updated on 05/05/2016 by Mary Houston Coker)