Epicor, founded in 1972, specializes in developing enterprise resource planning (ERP) software for companies operating in the manufacturing, distribution, retail, service and hospitality industries. Currently, Epicor has over 20,000 clients in 150-plus countries. Its business solutions software is further tailored to specific customer needs, and it is available in more than 30 languages. The Austin, Texas-based company operates development centers in North and Central America, Europe and Australia. Its approach to market-specific ERP systems resulted in revenue of $840 million for the year 2011. Its dedication to its clients is perhaps best represented by its annual Insights conference for customers. This event regularly attracts more than 4,000 attendees.
Epicor’s ERP software products are designed to streamline clients’ business processes by incorporating those different processes into a single cloud-based or web-based package. Also, while Epicor only offers a single ERP brand, it tailors versions specifically for five areas: manufacturing, distribution, retail, hospitality, and professional services. Each version has industry-specific tools, but all Epicor products are complete ERP solutions, providing a single, comprehensive frame of reference for use by management and employees in order to improve efficiency. In addition to ERP software, Epicor produces customer relationship management (CRM) and supply chain management (SCM) products, as well as tools for human capital, product and financial management. Its business software solutions packages are scalable, so they are suited to businesses of all sizes. Some of its clients, for example, began using Epicor ERP products as small businesses, then went on to grow into billion-dollar operations. Also, each of its clients is afforded access to the company’s team of experts for support issues.
(Last updated on 04/08/2016)