Salesforce vs. Zendesk Sell

Compare these two customer-centric CRMs

Salesforce and Zendesk Sell both work to make your customer interactions faster and more connected. But which is best for your company?

In today’s business, customer management has become an essential part of the day to day business of every company. That’s why companies find new ways to improve their customer relationship management. To address this issue, these companies turn to CRM software.

CRM software can be a great help to your company when it comes to data collection and contact organization. While each CRM has its unique features, the goal of their primary program is to help companies manage customer data. Whether you have a start-up company or not, CRM software is here to help.

In this article, we will compare two of the top-performing CRMs in the market today. Salesforce and Zendesk Sell CRM have been around for quite some time, and they have already made a lot of buzz in the business community. People who have Salesforce and Zendesk Sell in their business have mostly positive reviews for these products.  

Choosing between these two CRMs is something that you need to decide based on the features that are best for your organization. We can help you choose the best CRM according to your needs. Use our Product Selection Tool to enter your requirements, and we’ll contact you with a short list of 5 vendors who have the capabilities for you. 

Features

If you’re relatively new to CRM’s or in business for that matter, we’ll help you choose between these tools. Here’s a feature breakdown of the two software:

 

Features Salesforce
Zendesk Sell
Activity dashboard yes yes
API yes yes
Ad hoc reporting yes no
Campaign management yes no
Business intelligence yes no
Calendar management no yes
Collaboration tools yes yes
Data visualization yes yes
History tracking yes no
Workflow management yes yes

 

 

Salesforce and Zendesk Sell have the same integrations that helps you collaborate with other members of your company to achieve a single goal. They both have collaboration tools that help you do work easier. This feature will increase the workflow and coordination between your employees. 

Salesforce’s collaboration tools focus more on communication with project management in mind. It helps the company achieve goals more quickly as more work is done and verified. Managing a project can be a heavy workload; with Salesforce’s collaboration tools, work can quickly pass among members.

On the other hand, Zendesk Sell focuses more on people’s communication. Teamwork is the key to any successful business, and when your business has the right tools for communication, then more work can be done. With Zendesk Sell’s collaboration tools, working as a team is easier than it seems.

Data visualization 

Customer data is a precious resource. More and more companies have invested in collecting and analyzing data to improve their business. But gathering data and processing it into useful information for the company can be a problem if you don’t have the proper tools. Luckily, Salesforce and Zendesk Sell both have features for data visualization.

Salesforce CRM’s data visualization tool is much simpler compared to other dedicated data visualization tools on the market today. It can handle multiple data set’s from different sources and present them in a way that’s easy to understand. Their data visualization tools can also handle large data sets and it can convert those data sets into useful information. 

Zendesk Sell’s data visualization tool, on the other hand, focuses on presenting multiple data-based stories on its dashboard. By showing multiple data-based stories on your dashboard you can keep track of multiple data in different sectors of your business. 

Workflow Management 

Task management is the core feature that most people in business find attractive in these CRMs. Luckily, both Salesforce vs. Zendesk Sell CRM has excellent workflow management tools that help them manage work efficiently. They both share an easy interface where beginners and experts can use effectively.

Available integrations

Salesforce 

  • Constant Contact
  • Mailchimp
  • WordPress
  • Zapier
  • Slack

Zendesk Sell

  • Facebook
  • Xero
  • Slack
  • Constant Contact
  • Zendesk

Which best suits your business? 

Now that you have an overview of Salesforce and Zendesk Sell, it’s time for you to choose the best tool for your business. But how do you choose the best tool? We’ll help you decide with these fast facts.

If your business has a lot of work to be done and data to be processed, we suggest that you put your money on Zendesk Sell CRM. This CRM is perfect for big businesses with a lot of workloads. Its unique features will help your employees work faster with the help of its collaboration tools.

On the other hand, if you’re looking for a well-rounded CRM that can do numerous tasks like data gathering, data interpretation, and customer management, then we suggest that you take Salesforce CRM.

Want more CRM software options? Use our Product Selection Tool

Further Reading

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