To stay ahead of the game, you need a tool that simplifies complex business processes and automates repetitive tasks. In this way, you can focus on the more important matters of running your business. A customer relationship management (CRM) software can do wonders in transforming the way we do business in the age of digital economy.  

A good CRM software provides the basic tools and applications needed for your company’s sales, marketing, and operations departments. An outlier adds more features designed for other parts of the business, like customer service, finance, commerce, and human resources. With Microsoft Dynamics vs. GreenRope in the conversation, we can say that one is excellent, and the other, an outlier. An excellent one provides the essential tools necessary for the business to keep rolling and get ahead of the competition. 

Are you searching for the right CRM platform? Use our Product Selection Tool to help you save time for research on the CRM that fits your business requirements. Enter your required features, price, and specifications and we’ll send you the list free of charge.  

Microsoft Dynamics vs. GreenRope

Microsoft Dynamics is an industry leader in enterprise resource planning (ERP) and customer resource management (CRM). It offers the platform and tools to simplify complex business processes and optimize productivity and performance in all parts of your enterprise: sales, marketing, operations, finance, service, and human resources. 

With its integration of data analytics and other technologies like Power BI, Office 365, and Azure, MS Dynamics allows you to see the whole picture of your business. It is designed for enterprise use and targeting different market segments. 

GreenRope has been in the field for more than 17 years, providing its clients a CRM technology that’s user-friendly and easy to use, with a flexible setup and powerful tools for automating marketing, sales, and customer service. It leverages advanced automation technologies, predictive data analytics, and artificial intelligence in its platform. 

The platform lets you make communication a key component in your business in building relationships and connecting with your leads and customers in all channels including email, social media, web pages, phone, and SMS. It has tracking tools to monitor your communications across channels and provides data analytics of your metrics such as conversions, page views, and location.  

Read also: 4 Sales Gamification Ideas to Improve Performance


With Microsoft Dynamics, you can understand and engage your customers better and effectively to turn relationships into positive deals, and eventually, into revenue. It offers real-time data, data trends and patterns, data analytics, and customized customer intelligence. With its intelligent integration of data analytics, you can have a 360-degree view of your customers’ profiles so you can gain insights and create ways to build stronger relationships. If you automate the processes and let your sales staff access the data, it empowers them and helps improve their performance. 

GreenRope takes care of customer data and provides you with insights so you can turn relationships into deals, thus increasing your revenue. The software is equipped with the tools to achieve your sales goals: complete CRM, workflow manager, sales opportunities tracker and predictive analytics, SMS and social network marketing, and more. 


To increase demand for your products and services, Microsoft Dynamics offers a platform that integrates AI-driven insights, customized dashboards, lead scoring, and customer data analytics. You can ignite your data-driven, targeted, multi-channel marketing campaigns — email, web pages, telemarketing, events, social media, SMS, and other channels. Creating customer experiences becomes easy and seamless. Watch your marketing ROI improve with the right tools in prebuilt and custom dashboards.

With GreenRope, you can create more leads using its omnichannel automation, integrating different methods and channels so you can optimize your communication. It allows you to make your marketing campaigns aggressive and effective. It also integrates other platforms and productivity apps like WordPress, Zapier, Evernote, Magento, and RightSignature. You can stay connected with your team, whether they’re in the office or on the go, which makes collaboration easier.


Microsoft Dynamics provides comprehensive solutions to your business operations, from manufacturing and services to marketing and sales. It automates your business to simplify complex processes and it lets you see in real-time the critical points in the operations of your business. Integrating artificial intelligence and the Internet of Things (IoT) in its platform, Microsoft Dynamics helps spark innovation and presents you with data-driven opportunities, thus, optimizing your entire operations. 

With GreenRope’s Operation, you can easily and efficiently collaborate with your team, which makes it easy to run your operations. The tools are designed to simplify your business with all operations components and processes seamlessly integrated into the CRM: project and events management, ticketing system, contact management, collaboration tools, command center, and more. Your teams are constantly updated with real-time data and the tools they need to succeed.

Services, finance, commerce, and human resource 

What makes Microsoft Dynamics exceptional is the optimization of applications of advanced technologies to provide comprehensive business solutions to enterprises big or small and industries. Aside from sales, marketing, and operation, Microsoft Dynamics offers other features that go beyond what a typical CRM can offer. It boosts your capacity to deliver speedy services and personalized customer experience, automates financial management system to reduce errors and costs, lets you integrate physical and digital commerce to provide customers a unique shopping experience, and helps simplify human resources (HR) processes to create a better work environment. 

Which comes out on top?

While GreenRope might be an excellent CRM software, Microsoft Dynamics is an outlier in the industry and wins this one if it’s a one-on-one fight. If what you need is a CRM, both software equally delivers the basic functionalities, but Microsoft Dynamics stays ahead of the game.  

Want more CRM software options? Use our Product Selection Tool to get software recommendations that fit your needs.