Building meaningful customer relationships is imperative to achieving success in any business – and building customer relationships is what Freshsales and GreenRope do best. Freshsales and GreenRope are two of the most trusted customer relationship management (CRM) solutions used by countless businesses from various industries.
Freshsales is a top CRM software well-known for its intuitive interface, and GreenRope is a complete CRM solution that can be used in sales, marketing, and operations. We’ll compare the primary features of Freshsales and GreenRope to help you determine how each software can benefit your business.
If you want to explore more than two options, use our Product Selection Tool and get a list of trusted CRM solutions for free.
Freshsales vs. GreenRope: an overview
Freshsales is the CRM software from the renowned software company Freshworks, Inc. This CRM aims to help businesses to generate more leads, increase customer engagement, drive the right deals to closure, and nurture relationships. Its features include lead management, deal management, event tracking, collaboration, communication, reporting, and mobile access. Freshsales has a free version and average pricing. It is suitable for all business sizes.
GreenRope is an all-in-one CRM solution with capabilities for sales, marketing, and business operations. This CRM has features for contacts research, lead scoring, telephony, email, marketing automation, automatic document management, predictive analytics, and mobile access. GreenRope has average priced plans and is best for small to mid-sized businesses.
Comparing the features
Freshsales and GreenRope both have features for telephony, email, and mobile access.
Freshsales has a built-in phone feature that can help teams sell better. This feature enables users to make calls from within the CRM. The feature is easy to set up and use. With this feature, companies only need to pay for minutes on call and not for added features like automatic call logging and recording. Freshsales offers transparent pricing and call rates without hidden costs. The CRM also has local and toll-free numbers for any country and state. Assign the numbers to your sales reps or territories so it will be easier and cheaper for customers to get in touch.
The telephony feature of GreenRope has inbound and outbound call management capability. With inbound call management, users can easily set up phone trees so the customer’s calls can be directed to the proper place. Team members can forward calls to the appropriate department, transcribe calls, and record calls so every detail about the conversations is documented. GreenRope’s click-to-call feature allows the sales team to leave automatic messages or directly call contacts within the CRM. This software has a voice broadcasting feature that lets users upload an MP4 or use the text-to-speech option to broadcast any message to contacts. The contacts receive a phone call directly to their phones with the voice message.
With Freshsales, teams can reach out to their mailing list in seconds by sending personalized bulk emails. Create and save well-crafted personalized emails as templates and send emails faster. This CRM can measure the results of emails as well through insightful email metrics. Find out which email templates are performing well and which ones to discard by tracking the open and click rates. Freshsales has a team inbox so team members can ensure that no emails are unattended. Sell from any inbox, forward or BCC emails, and follow up on conversations right from Freshsales.
GreenRope can make your company stand out from the crowd with professional and mobile-friendly emails. Users can choose from the wide array of templates from GreenRope or use the drag and drop EasyBuilder feature to completely customize the email templates. This software has auto-responders to increase sales and customer engagement, too. Teams can track and log all email communication so sales and marketing teams can create specific and targeted email messages for anyone on the email list.
Freshsales has a dedicated mobile app that can be downloaded from the App Store and Google Play Store. The app keeps the users connected anywhere they are. The key features of the CRM such as phone and email, event tracking, lead scoring, and automations are accessible from the app. Teams can access customer data and track sales pipelines using their favorite Apple or Android device. From the calendar inside the app, Google Maps can be accessed. Booking an Uber to the location of your meeting is possible, too. Add leads, contacts, accounts and deals, make phone calls, send emails, and change deal stages on the mobile app. All edits automatically sync with the Freshsales web app.
GreenRope’s mobile app is also downloadable from the App Store and Google Play Store. Using the mobile application, users can add, remove, or edit contacts from any GreenRope groups at any time. Direct calls to any contacts can be made from within the App. Monitor and log CRM activities as they happen and keep track of all events and meetings. Add, remove, or edit any of the events through the app. View all reads and clicks for any recent email newsletter broadcasts. Review all broadcasts or search by subject, group name, or date sent.
Freshsales has pre-made integrations with applications and platforms for accounting, file sharing, inbound marketing, appointment scheduling, and email marketing:
- HubSpot Marketing Hub
- Campaign Monitor
- Microsoft 365
GreenRope integrates with several tools for accounting, website creation, advertising, project management, and video conferencing:
The right CRM for your business
Freshsales and GreenRope have numerous valuable features that can help you nurture your customer relationships and boost sales. At the end of the day, though, one CRM can be better suited for your specific needs.
Freshsales is the better choice if your business has offices located in different states. You can increase your reach by using the local numbers from this CRM’s telephony feature so customers can easily reach you. On the other hand, if you need to create sophisticated email campaigns, GreenRope’s EasyBuilder feature can be a lot of help.
Use our Product Selection Tool to review more CRM solutions you can consider for your business.