OpenPhone is a business phone system that stands out for its team collaboration features and artificial intelligence (AI) tools. However, business owners seeking OpenPhone alternatives critique the provider’s lack of advanced call routing, analytics, and reporting. So, if you want business communication with customizable routing, extensive integrations, and contact center solutions, check out our list of the best OpenPhone alternatives.
- GoTo Connect: Best overall OpenPhone alternative
- RingCentral: Best for third-party integrations
- Dialpad: Best for artificial intelligence
- Zoom Phone: Best for team collaboration
- Grasshopper: Best for business messaging
What to look for in an OpenPhone alternative
As a business phone system, OpenPhone is excellent for messaging clients and collaborating with team members. However, it is not always recommended for larger teams or contact centers because the plans lack scalability and advanced features like call reporting and video conferencing. Therefore, when seeking alternatives to OpenPhone, consider pricing, features, and integrations.
Scalable plans & pricing
OpenPhone offers three essential plans and an enterprise plan, which are mid-range for business phone systems ($19 to $47 for the essentials). However, many providers have plans that start at a lower price and scale up to more robust features. As a result, businesses with large remote teams might consider alternatives like GoTo Connect, while solopreneurs could benefit from providers like Grasshopper.
Contact center solutions
Although OpenPhone offers many essential VoIP features, such as call forwarding, transfers, and ring orders, it does not provide contact center solutions. Contact centers benefit from features like priority queueing, call monitoring, and advanced reporting, which are unavailable with OpenPhone. So, businesses that need to manage customer service or a team of agents should choose an OpenPhone alternative with a call center plan.
Unified communication features
Many VoIP providers include unified communication features that bolster collaboration. While OpenPhone offers many features that support communication between team members, it doesn’t offer unified communication features like video conferencing, digital whiteboards, and screen sharing. So, if you need video meetings, consider an OpenPhone alternative like Zoom Phone.
Integrations & APIs
Most of OpenPhone’s integrations and APIs are available as add-ons through Zapier, and some customer relationship management (CRM) systems can be accessed on higher-tier plans. In contrast, VoIP providers like RingCentral offer native integrations across all plans and hundreds of third-party integrations. Therefore, if your business uses applications and workspace tools with a business phone system, consider exploring alternatives to OpenPhone.
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Comparing the best OpenPhone alternatives
OpenPhone competitors
Expert score out of 5
Starting price
(per user)
Key features
GoTo Connect
4.86
Contact sales
- Unlimited auto attendants
- Virtual fax
- Call recording
RingCentral
4.72
$30
- Call queues
- 300+ third-party apps
- Shared voicemail
dialpad
4.68
$27
- Visual voicemail
- Call transcription
- Unlimited AI meeting
Zoom Phone
4.39
$10
- Conference calls
- Virtual meetings
- Team messaging
Grasshopper
4.13
$18
- Incoming call control
- Unlimited business texting
- Custom greetings
GoTo Connect: Best overall OpenPhone alternative
Overall Score
4.86/5
Core features
5/5
Integration and compatibility
5/5
Security and reliability
5/5
Pricing and value
4.58/5
Customer support and usability
5/5
Advanced features
5/5
User scores
4.47/5
Pros
- Unlimited greetings and customizable dial plans
- Virtual fax manager to send and receive fax via email
- Team messaging for sharing images, documents, and files
- Video meetings for up to 250 participants
Cons
- Lack of transparent pricing
- Limited SMS credits for each plan
Why I chose GoTo Connect over OpenPhone
GoTo Connect is one of the best OpenPhone alternatives because it prioritizes team collaboration and customer experience. Like OpenPhone, GoTo Connect offers team messaging, file sharing, ring groups, voicemail transcripts, and integrations with popular workspace tools. Each platform also includes international calling and business messaging.
However, while OpenPhone lacks unified communication features like video conferencing, GoTo Connect includes more robust options for remote teams. These include video meetings for up to 250 participants, access to breakout rooms, and collaborative note-taking. Therefore, GoTo Connect is better for global organizations or distributed teams.
At the same time, GoTo Connect does not offer the unlimited text messaging that OpenPhone does; instead, it provides a set limit for monthly text credits. So, if you want access to unlimited messaging features, consider Grasshopper, which offers unlimited business texting across plans.
- Call recording: All phone calls can be recorded and stored in the cloud for archiving or evaluation. Unlike OpenPhone, GoTo Connect offers automatic and on-demand recording across plans.
- Virtual fax manager: For offices, virtual fax allows you to send and receive fax messages via email. This feature is handy when signing important documents or sending correspondence to clients.
- Smart notes: In video meetings, collaborative note-taking facilitates capturing key points and recording action items. The notes are then automatically saved for future reference, making it easier to recall the details of your gatherings.
- Shared inbox: The customer experience plan offers a central hub for sending and receiving messages within a team. This inbox also gives you access to shared contacts, which is helpful when communicating with clients.
Phone System: Best for customizable call routing
- Contact sales for pricing
Connect CX: Best for customer experience tools
- Contact sales for pricing.
Contact Center: Best for advanced reporting and analytics
- Contact sales for pricing
RingCentral: Best for third-party integrations
Overall Score
4.72/5
Core features
4.75/5
Integration and compatibility
4.58/5
Security and reliability
5/5
Pricing and value
4.58/5
Customer support and usability
5/5
Advanced features
5/5
User scores
4.13/5
Pros
- Unlimited domestic calling in the US and Canada
- Integrations with CRMs and over 300+ third-party apps
- Artificial intelligence features for phone and video conferencing
- Advanced call reporting and monitoring
Cons
- Limited SMS credits for each plan
- Higher price than other providers
- Storage is limited for team messaging and file sharing
Why I chose RingCentral over OpenPhone
RingCentral is an OpenPhone competitor known for its extensive suite of integrations and third-party apps. While OpenPhone has limited native integrations and only provides access to applications and APIs with a Zapier add-on, RingCentral offers hundreds of third-party applications and APIs with all of its RingEx plans.
Additionally, RingCentral includes essential VoIP features like unlimited domestic calling, shared lines, and customizable call routing. For contact center solutions, the highest tier plans include advanced routing and call monitoring features like call listening, whispering, and barge. AI features like call transcription, closed captioning, and note-taking support these features.
Like GoTo Connect, RingCentral does not offer unlimited business messaging like OpenPhone. Additionally, its plans are more expensive than the other providers on this list. For more budget-friendly access to business texting, consider Grasshopper, which has plans starting at $14 monthly.
- Multi-level auto attendant: RingCentral is one of the best providers for creating complex phone systems because the auto receptionist features can include multiple menus and call flows. This includes interactive voice response and a dial-by-name directory.
- Shared lines: With a shared line appearance, you can access multiple lines using one business phone number. This feature makes it easier to work with multiple agents or team members.
- Video recording: When hosting training or essential events, recording video meetings for those who can’t attend the live event can be beneficial. All RingCentral plans also include one year of cloud recording storage.
- Call transcription: Artificial intelligence provides real-time transcription of all phone calls on the RingEx plans, making evaluating calls and recording interactions easier.
Core: Best for unlimited calling
- Monthly: $30/user
- Annually: $20/user
Advanced: Best for team messaging
- Monthly: $35/user
- Annually: $25/user
Ultra: Best for video conferencing
- Monthly: $45/user
- Annually: $35/user
Pricing is based on plans with less than 100 users.
Dialpad: Best for artificial intelligence
Overall Score
4.68/5
Core features
4.75/5
Integration and compatibility
4.17/5
Security and reliability
5/5
Pricing and value
4.58/5
Customer support and usability
5/5
Advanced features
5/5
User scores
4.27/5
Pros
- Unlimited virtual meetings with artificial intelligence features
- Real-time call transcription, analytics, and reporting
- Topic-based team messaging and threads
Cons
- The Enterprise plan only has a 99.9% uptime guarantee
- Virtual meetings are capped at 5 hours and 150 participants
- Internet fax is an add-on feature
Why I chose Dialpad over OpenPhone
Dialpad is the best OpenPhone alternative for artificial intelligence because the platform is focused on improving customer experience through AI features. While OpenPhone offers some AI features, like call summaries and transcripts, Dialpad provides users with an expansive list of real-time analytics, AI contact center solutions, and quality assurance tools.
Like OpenPhone, Dialpad offers team messaging features such as internal messaging, file sharing, and message threads. It also offers topic-based messaging for teams, which organizes message threads by topic, team, or project, making it easier to work together on important tasks.
At the same time, while most other OpenPhone competitors have a 99.999% uptime guarantee, Dialpad only offers 99.9% reliability on the Enterprise plan. Additionally, the virtual meetings are capped at five hours, and require an add-on to expand the limitations. For a more reliable service with robust video conferencing features, consider GoTo Connect.
- Visual voicemail: Improve your voicemail management by transcribing each audio message into written text. This makes it easier to read and respond to messages on time.
- Audio chat rooms: In addition to team messaging, voice channels allow you to send audio messages between team members. Depending on your settings and needs, these chat rooms can be private or public.
- Miro whiteboards: For video conferencing, whiteboards allow team members to brainstorm and collaborate on projects and during meetings. Integrating with Miro also gives you access to pre-built templates, diagrams, and drawing tools.
- Priority routing: Dialpad combines skills-based routing with queue prioritization to ensure your clients and customers receive the best service. You can create a call flow to match specific clients with the best agents so that they receive faster responses instead of waiting for assistance.
Standard: Best for real-time analytics
- Monthly: $27/user
- Annually: $15/user
Pro: Best for business integrations
- Monthly: $35/user
- Annually: $25/user
Enterprise: Best for advanced call routing
Contact sales for pricing
Zoom Phone: Best for team collaboration
Overall Score
4.39/5
Core features
5/5
Integration and compatibility
3.75/5
Security and reliability
5/5
Pricing and value
2.92/5
Customer support and usability
4.58/5
Advanced features
5/5
User scores
4.5/5
Pros
- Unlimited auto attendants with IVR and dial-by-name directory
- Phone calls can be elevated to video-conferencing meetings
- Access to Enterprise-grade APIs and security features
- 24/7 live chat and phone support
Cons
- Team SMS threads are only included in the Zoom Power Pack add-on
- Limited native integrations with third-party apps
- Advanced analytics require an additional $25 monthly fee
Why I chose Zoom Phone over OpenPhone
Zoom Phone is known for its extensive video conferencing features, one of the primary gaps in OpenPhone’s offerings. Zoom’s unified communication tools are also paired with VoIP features, like unlimited auto attendants, which allow you to set up complex call flows.
OpenPhone is also known for its access to application programming interfaces (APIs) that can be used for workflow automation. Similarly, Zoom Phone’s enterprise APIs and artificial intelligence companion allow you to automate messages and announcements. These features are beneficial for welcoming new team members or navigating complex chat histories.
Compared to other OpenPhone alternatives, Zoom Phone is among the best for team collaboration. However, it doesn’t include as many features as other providers. For example, access to advanced analytics and message threads requires an additional package and fee. For call center solutions and more messaging features, consider RingCentral, which has robust integrations and unified communication tools.
- Push-to-talk: Similar to a walkie-talkie, push-to-talk (PTT) allows you to quickly send and receive messages with the push of a button on a mobile device. This feature is especially useful for hospitality, healthcare, and retail staff who need to stay in contact while on the go.
- Virtual meetings: Zoom is most known for its video conferencing features, and the Phone plan allows you to elevate any call to a video meeting. You can also add Zoom Phone to Zoom Rooms or a Workplace plan to access even more virtual meeting features.
- Team messaging: The messaging feature allows you to have 1:1 chats, group chats, and channels with individuals within and outside your organization. You can also send announcements and collaborate on projects through messaging.
- Dial by name directory: For businesses with multiple employees or departments, setting up a company directory makes searching for an individual using their first and last name easier.
Metered: Best for pay-as-you-go pricing
- $10/license/month
Regional Unlimited: Best for unlimited domestic calling
- $15/license/month
Global Select: Best for international calling
$20/license/month
Grasshopper: Best for business messaging
Overall Score
4.13/5
Core features
3.5/5
Integration and compatibility
4.17/5
Security and reliability
4.58/5
Pricing and value
4.17/5
Customer support and usability
5/5
Advanced features
3.33/5
User scores
4.17/5
Pros
- Unlimited business texting across all plans
- Instant response for sending away messages
- Unlimited extensions on the Small Business plan
Cons
- Limited features for larger teams or businesses
- Call recording and transfers aren’t available on the base plan
- Lacks video conferencing and team collaboration tools
Why I chose Grasshopper over OpenPhone
Grasshopper is the one provider on the list offering pricing and business messaging features similar to OpenPhone’s. Both providers include unlimited texting across all plans, automatic replies, and voicemail transcription within a straightforward phone system.
For businesses that need to create a custom call strategy to route their clients or customers, Grasshopper also has a virtual receptionist that can be programmed with call forwarding, transfers, and pre-recorded responses. These call routing features are great for businesses needing to manage their call flow when out of the office or with limited staff.
However, Grasshopper does not offer the same unified communication features as other providers, such as video conferencing or collaborative note-taking. Instead, Grasshopper’s plans are best for small business owners and solopreneurs. So, if you have a larger team or need remote working features, consider Zoom Phone, which is more scalable for teams of different sizes.
- Virtual receptionist: To set up custom call flows, you can use an auto attendant to answer incoming calls and route them to the appropriate extension or department. Grasshopper also offers live answering services with Ruby Receptionist.
- Custom greetings: If you want a more personalized virtual receptionist, pre-recording greetings allows you to make announcements or introduce your business in a way that reflects your brand and services.
- Call forwarding: Call handling is essential to a business phone system. Grasshopper allows you to forward calls when you are out of the office or if you need to route callers to specific voicemail boxes or information.
- Incoming call control: One recurring issue that many businesses deal with is spam or robocalls. With call control, you can focus on responding to potential clients and customers by screening calls instead of interrupting your call flow.
True Solo: Best for solopreneurs
- Monthly: $18/month
- Annually: $14/month
Solo Plus: Best for unlimited users
- Monthly: $32/month
- Annually: $25/month
Small Business: Best for advanced call routing
- Annually: $55/month
- Monthly: $70/month
What users are saying
Across review sites, OpenPhone users appreciate the low monthly prices and accessible VoIP features, like unlimited business messaging and domestic calling. The provider also offers integrations with Zapier as an add-on, application programming interfaces (APIs) for workflow automation, and AI features like call transcription and summaries.
Although OpenPhone advertises itself as a collaborative workspace for teams, it does not offer many unified communication features that are standard amongst popular OpenPhone alternatives. For example, many users point out that OpenPhone lacks video conferencing software and contact center solutions.
Regarding customer service, while many OpenPhone competitors offer 24/7 support across several channels, OpenPhone staggers its support depending on your plan. This means that only the highest-tier plans receive priority support. This becomes an issue for users on the base plans who need assistance with their accounts or troubleshooting problems with the platform. Additionally, OpenPhone does not offer Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance, which means the service is not recommended for healthcare providers.
Frequently asked questions (FAQs)
