VIDEO: Transforming HR Management: A Look into Amber by inFeedo

Amber by inFeedo is a conversational AI bot that aims to “enhance [the] employee experience” and boasts predictions that can help retain 82% of employees who are at-risk of leaving. With that said, AI still feels very much like the wild west for many businesses and it’s hard to tell what’s useful and what’s just a fun novelty. So let’s take a closer look at Amber by inFeedo to help you decide if it’d be a worthy investment for your company. Let’s start with the basics, “What is Amber by inFeedo?” You’ll notice at the start of the video I referred to Amber as a “conversational AI bot” not a chatbot.

Chatbots communicate using pre-set if/then statements, kinda like those older automated phone operators that would only understand very specific phrases, and if you DIDN’T use one of those phrases they wouldn’t work. Conversational AI bots on the other hand use machine learning and natural language processing to better understand the employee’s intent and churn out more realistic, personalized responses. In other words, chatbots just take input A or B or C and give you output B.

If you don’t give it SPECIFICALLY input A, it won’t work. Conversational AI bots will take input A, try and understand it, and respond with the best response it can deduce based on machine learning. Amber has a bunch of features centered around improving employee experience. Amber automatically reaches out to gather feedback at major milestones of each employee’s tenure, gathering useful information and addressing issues as they arise. Because Amber is trained to replicate human speech patterns, many users see it as a safe space and are more likely to provide honest feedback which can then be used to improve the experience for the company as a whole.

Not only that, users can chat with Amber 24/7 in over 30 languages to ask questions, get feedback, and to recieve help with repetitive tasks, which in turn opens up your HRBPs (or Human Resource Business Partners) to focus on less tedious tasks. Information gathered is encrypted and employees well know exactly who will have access to that information, which can help build trust. That info can then be used in analytics to identify employee groups with low engagement, assess eNPS (or Employee Net Promoter Scores), and to hone in on specific information as necessary with conversational surveys.

Amber by inFeedo is a conversational AI bot that’s recommended for businesses that want to keep better tabs on employee engagement, identify and act on at-risk employees, and free up time for their HR teams to focus on other work. That said, it’s not the only employee engagement tool out there, we’ve got a list of our top options available on our website that you can check out by clicking that first link in the description below. Thanks as always for watching and I’ll see you next time. Bye!