Sales
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The Pros and Cons of Live Chat for Customer Service Teams
Live chat is a web-based service that enables businesses to interact with website visitors in real time. This tool is widely utilized across various industries to deliver immediate customer support, address inquiries, and share relevant information with potential and existing customers. By providing on-the-spot assistance, live chat enhances the overall user experience, helps resolve issues…
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Total Cost of Ownership in Technology: Implementation
Investing in software for your business is a critical, yet sometimes substantial expense. This article is going to help you understand the true cost of implementing your software and how to avoid costly and ineffective solutions. What is Total Cost of Ownership? What’s the difference between price and TCO? “Gartner defines total cost of ownership…
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Vendor Relationship Management 101
You’re probably familiar with the field of customer relationship management (CRM). Sales and marketing have been essentially reinvented thanks to the holistic relationship view that a CRM provides. But what about a VRM? That’s not a typo – VRM stands for vendor relationship management, an important part of supply chain management. As part of our…
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What Is Order Management?
One of the greatest modern conveniences is shopping online. What’s better than finding the best deal, at any time of day, and having it show up on your doorstep – without ever putting pants on or leaving the house? It’s an ideal situation, but some businesses make it even better by facilitating: in-store pickup to…